Assistant Director of Claims
Remote
At Frontline Insurance, we are on a mission to Make Things Better, and our Assistant Director of Claims plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.
What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Assistant Director of Claims, where you can make a meaningful impact and grow your career, your next adventure starts here!
Our Assistant Director of Claims enjoys robust benefits:
- Remote work schedule!
- Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
- Financial Security: 401k Retirement Plan with a generous 9% match
- Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
What you can expect as a Assistant Director of Claims:
- Lead and manage teams handling personal line property and casualty claims.
- Provide strategic oversight and contribute to the development and execution of enterprise-level claims strategies in collaboration with internal and external stakeholders.
- Supervise Claims Managers to ensure timely, effective, and compliant handling of claims, while driving excellence through delegation, expectation setting, performance measurement, and accountability.
- Apply technical expertise in estimating and repair methodologies to analyze and negotiate claim settlements, and provide guidance on policy coverage, reserve accuracy, and resolution strategies.
- Review and authorize claim reserves, coverage decisions, and resolution strategies.
- Interpret policy language and serve as a subject matter expert on workflows, guidelines, vendor relationships, and regulatory changes.
- Manage and respond to Department complaints and participate in litigation processes, including dispute resolution and claim reevaluation.
- Oversee functional aspects of claims operations including staffing, productivity, and performance management; conduct semi-annual and annual evaluations and mentor staff.
- Identify complex claim trends and corresponding training needs; support the development and facilitation of training programs and quality control initiatives.
- Assist in the creation, implementation, and ongoing maintenance of comprehensive policies, procedures, and workflows to promote operational efficiency and best practices.
- Conduct and lead claims roundtable discussions to validate damage assessments and action plans.
- Lead change initiatives, support career growth, and promote a culture of accountability, collaboration, and excellence.
- Lead or participate in special projects as assigned and provide backup support to the Director of Claims as needed.
What we are looking for as a Assistant Director of Claims:
- Bachelor’s degree in business or related field required; MBA or insurance designations (AIC, CPCU, SCLA) preferred.
- Minimum 10 years of experience in property and casualty claims, including 3 years in management.
- Direct experience with Florida homeowner property claims and complex claim resolution.
- Residential construction knowledge and proficiency in Xactimate required.
- Florida 620 license required.
- Ability to obtain adjuster licenses in AL, GA, NC, SC, VA, and MD.
Why work for Frontline Insurance?
At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity. We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.
Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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What We Do
At Frontline Insurance, we’re more than an insurance company. We’re your partner in protecting what matters most in your life. We bring peace of mind to your home, liability and property insurance needs by listening, understanding and responding with reliable, competitively priced insurance policies and individual attention. We provide coverage and a level of service that’s above and beyond the expected. And if you experience a loss, we work as a partner to make you whole again, resolving your concerns, as well as your claims.
Frontline Insurance is a group of independent insurance companies serving coastal homeowners throughout the Southeast United States in Florida, Georgia, Alabama, North Carolina, and South Carolina. We offer homeowners a financially stable, proven insurance company with a record of superior claims service. Our partnership, experienced insurance agents and willingness to go the extra mile ease the burden that comes with experiencing a loss – and make your search for quality homeowners insurance at competitive rates simple and straightforward.
