Jobs at Foodhub

Responds to customer inquiries across chat, email, and WhatsApp; resolves complex issues and escalations; supports agents; develops knowledge-base resources; trains team members; analyzes support trends; recommends process improvements; collaborates with stakeholders and departments; maintains accurate records; and ensures compliance with company policies.

Develop and implement SEO strategies to improve organic visibility and search rankings. Responsibilities include keyword research, on-page and technical SEO, content optimization, link building, competitor analysis, website performance monitoring, analytics reporting, and collaboration with web development and cross-functional teams. The role also requires staying current with search engine algorithms, SEO trends, and best practices.

Design, develop, and deploy cross-platform mobile applications using React Native and TypeScript, manage feature delivery, optimize performance, and mentor team members.

The Lead Engineer is responsible for designing, developing, and maintaining cross-platform mobile applications with a focus on performance, quality, and using AI tools. This includes end-to-end feature delivery and mentorship of junior engineers.

The role involves providing excellent customer service, resolving client queries, identifying customer needs, and supporting team members. It requires strong communication skills and experience in customer support.

The Business Account Executive manages restaurant accounts, builds client relationships, executes social media marketing, supports promotional activities, and drives growth initiatives.

Design, build, test, and ship high-quality cross-platform React Native apps in TypeScript. Own end-to-end feature delivery, mobile architecture, native modules (Swift/Kotlin), performance optimization, testing, CI/CD, and mentor junior engineers while integrating AI coding assistants responsibly.

Lead and execute digital marketing across international markets, driving acquisition, SEO, performance marketing, CRO, content, demand generation, automation, and analytics. Build and mentor cross-functional teams, manage budgets and agencies, and measure success with KPIs like organic traffic, MQLs/SQLs, ROAS, CAC, and conversion rates.

Provide excellent customer service, resolve and escalate client queries, identify trends and vulnerable customers, educate clients on product self-service, relay feedback to product team, and mentor new support team members.

Lead and develop an international telesales team from Chennai to drive new customer acquisition and revenue growth. Set and execute sales strategies, monitor pipelines and forecasts, coach performance, collaborate cross-functionally, improve processes, and act as escalation point for complex issues while maintaining CRM and reporting standards.

Provide L1 Linux desktop support (Ubuntu/CentOS/RHEL): troubleshoot OS, applications, network and hardware issues; perform upgrades, patching, kernel updates; manage users and permissions; automate tasks with shell scripting/Ansible; monitor systems; support onboarding, migrations, and vendor coordination; maintain documentation and adhere to security policies.

Respond to customer inquiries via chat, email, and WhatsApp; resolve escalations; train and support agents; develop knowledge base articles; analyze support trends and recommend process improvements; collaborate cross-functionally to ensure compliance and seamless customer experience.

Lead and scale US client-facing teams (onboarding, account management, success, support). Build processes, reduce churn, improve retention and lifetime value, partner cross-functionally with Sales and Product, establish KPIs and dashboards, and act as senior escalation and strategic advisor to executive leadership.

Lead global revenue strategy to drive organic growth and profitability, build and scale a sales organization, and manage key relationships with partners and resellers.

Lead Foodhub's global financial strategy, governance, reporting and commercial performance. Drive budgeting, forecasting, treasury, capital allocation and M&A diligence while modernizing finance systems, automation and AI. Build and mentor a global finance team and partner with the CEO to support international expansion and strategic decisions.

Lead Foodhub's global B2C marketing: set commercial strategy, build brand, drive acquisition and retention, own digital channels (paid, SEO, CRM, social), use data and AI to optimize performance, launch product-led marketing, manage budget, and build a high-performing marketing team.

Lead Foodhub's US expansion with full P&L ownership: define and execute growth strategy, build teams and operating model, drive commercial growth and partnerships, ensure customer and product alignment, and deliver operational excellence and profitability.

Lead global operations, aligning with strategic goals. Oversee day-to-day activities, optimize processes, and manage a high-performing team while ensuring operational compliance across regions.

Design and produce static and motion creative assets (GIFs, animations, short-form video) for social, web, email, and ads. Conceptualize from briefs, storyboard, edit video, integrate motion design and AI-generated assets, ensure brand consistency, manage multiple projects, and collaborate with marketing, content, product, and design teams.

Lead planning, execution, and optimization of B2B paid media campaigns across Google, LinkedIn, and Meta to drive MQLs/SQLs and pipeline. Oversee keyword research, audience segmentation, funnel and landing page optimization, A/B testing, budget management, and performance reporting. Collaborate with sales and marketing, use analytics and AI tools to improve ROI, and support occasional B2C acquisition efforts.