Chief Operating Officer

Operational Leadership & Strategy

• Lead global operations, ensuring alignment with Foodhub’s strategic objectives and growth plans.
  
• Translate company vision into actionable operational plans with clear KPIs and accountability.
  
• Drive operational efficiency, scalability, and continuous improvement across all markets.
  
• Partner with the CEO and executive team to shape and execute company-wide strategy.
  

Global Business Operations

• Oversee day-to-day operations across all regions, ensuring consistency, performance, and compliance.
  
• Optimise processes, systems, and workflows to support rapid growth and operational resilience.
  
• Ensure seamless coordination between departments including technology, customer support, finance, and commercial teams.
  
• Monitor operational performance and implement improvements to enhance productivity and service delivery.
  

Performance & Delivery

• Establish and track key operational metrics, ensuring strong performance management across the business.
  
• Drive accountability across regional and functional leaders to deliver on targets.
  
• Identify risks and opportunities, taking proactive steps to mitigate issues and improve outcomes.
  
• Lead regular business reviews with senior stakeholders.
  

People & Leadership

• Build, lead, and develop a high-performing global operations team.
  
• Foster a culture of accountability, collaboration, and operational excellence.
  
• Support leadership development and succession planning across key operational roles.
  
• Act as a key advisor to the CEO and leadership team on organisational design and operational structure.
  

Process, Systems & Infrastructure

• Oversee the development and implementation of scalable systems and operational frameworks.
  
• Ensure robust infrastructure to support global growth and new market entry.
  
• Champion the use of data, automation, and technology to improve efficiency and decision-making.
  

Financial & Commercial Oversight

• Work closely with the finance team to manage budgets, cost control, and operational profitability.
  
• Identify opportunities to improve margins and optimise resource allocation.
  
• Support commercial decision-making with operational insights and data.
  

Governance & Compliance

• Ensure operational compliance across all jurisdictions, working with legal and regional teams.
  
• Establish strong governance frameworks and risk management processes.
  
• Maintain high standards of operational integrity and accountability.
  

Qualifications & Experience

• Proven experience as a COO or in a senior operational leadership role within a large-scale, global organisation (preferably 1,000+ employees).
  
• Direct experience within the food ordering, hospitality technology, or POS/EPOS industry is essential.
  
• Strong background in scaling operations across multiple countries and regions.
  
• Experience within technology, platform businesses, or high-growth environments is highly desirable.
  
• Demonstrated success in driving operational efficiency, transformation, and business growth.
  
• Strong financial acumen with experience managing budgets and performance metrics.
  
• Track record of leading large, diverse, and geographically distributed teams.
  
• Exceptional stakeholder management and ability to influence at board and executive level.
  
• Experience building and implementing scalable systems, processes, and infrastructure.
  
• Degree in business, operations, or a related field (MBA or equivalent preferred).
  

Key Skills & Attributes

• Strategic and commercially minded operator with strong execution capability.
  
• Results-driven with a focus on performance, efficiency, and accountability.
  
• Excellent leadership and team-building skills.
  
• Strong analytical and problem-solving abilities.
  
• Highly organised with the ability to manage complexity and competing priorities.
  
• Resilient, adaptable, and comfortable in a fast-paced, high-growth environment.
  
• Strong communication and interpersonal skills across all levels of the organisation.
  
• Culturally aware with experience working across global markets.
  
• Willingness and ability to travel internationally on a regular basis.
  

• Competitive compensation and executive benefits package.
  
• Opportunity to play a key leadership role in a fast-growing global technology company.
  
• Direct partnership with CEO and executive leadership team.
  
• Dynamic and collaborative work environment with significant impact and ownership.
  
• 33 days annual leave per year (including public holidays).
  
• Option to buy up to 5 additional annual leave days per year.
  
• Guaranteed day off on your birthday (when requested).
  
• Option to purchase Bupa Select Complete Health Insurance (Medical History Disregarded) for self and family at a significantly discounted rate.
  
• €35 monthly gym contribution.