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Fintech • Information Technology • Machine Learning • Software • Analytics • Financial Services
Supports regulatory compliance programs for SMB and consumer lending businesses. Responsibilities include researching consumer protection laws, responding to compliance inquiries, conducting diligence and risk reviews, supporting audits and testing, identifying operational gaps, performing root cause analysis, and implementing policy and process changes. The role coordinates with business units and advisory teams while monitoring compliance with lending regulations such as UDAP/UDAAP, ECOA, FCRA, TILA, and TCPA.
Fintech • Information Technology • Machine Learning • Software • Analytics • Financial Services
Processes consumer loan applications while meeting quality and compliance standards. Handles inbound and outbound customer calls to verify application details, requests additional information, resolves issues through phone, email, or fax, and maintains accurate customer account records. The role requires strong communication, empathy, multitasking, adaptability, and comfort working remotely in a high-volume environment. A three-week training program is provided.
Fintech • Information Technology • Machine Learning • Software • Analytics • Financial Services
Handle inbound customer calls and inquiries, provide product and account education, process payments, create payment plans, resolve account matters, and maintain accurate customer records. The role requires empathetic communication, active listening, multitasking in a high-volume environment, adaptability to new technology, and effective remote work. Employees complete a four-week training program before specializing in a consumer lending brand.
