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Fintech • Information Technology • Machine Learning • Software • Analytics • Financial Services
Manage and mentor contact center representatives, improve productivity, analyze data for decision-making, and enhance customer experiences through coaching and feedback.
Fintech • Information Technology • Machine Learning • Software • Analytics • Financial Services
Manage daily collections support tasks including email case queue resolution, UCC filings and terminations, processing legal fees/defaults/wires/write-offs, manual skip tracing, maintaining dialer metrics, executing payments, auditing records in Salesforce, and supporting projects to improve processes and efficiencies.
Fintech • Information Technology • Machine Learning • Software • Analytics • Financial Services
Provide phone-based customer service for small business lending: answer inbound calls, resolve account and payment issues, create payment plans, update accounts, and educate customers on products. Complete a four-week training program and deliver high-quality, empathetic verbal and written support while working remotely.













