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Fintech • Healthtech • HR Tech • Information Technology • Financial Services • Telehealth
Provide empathetic overnight phone and live chat support to users experiencing loss or major life events. Create care plans, research and source resources/vendors, maintain knowledge base, meet SLAs, escalate issues appropriately, and participate in training and short-term projects while working independently and precisely.
Fintech • Healthtech • HR Tech • Information Technology • Financial Services • Telehealth
Own day-to-day office operations across two floors: manage supplies, vendors, facilities, deliveries, and maintenance; execute in-office events and onboarding/offboarding support; handle ad-hoc administrative tasks; proactively improve the office experience and support People Operations in logistical planning.
Fintech • Healthtech • HR Tech • Information Technology • Financial Services • Telehealth
Provide overnight live chat and inbound phone support to families navigating loss and life transitions. Conduct research, create Care Plans, source vendors, maintain knowledge base, meet SLAs, escalate sensitive issues, and support cross-functional projects with empathy and independence.
