Empathy
Empathy Innovation & Technology Culture
Frequently Asked Questions
Empathy is highly innovative in both what it builds and how it brings that work to market. We are transforming support for bereavement, estate management, legacy planning and other life events by blending AI technology with compassionate care, then delivering that support at scale through employers, insurers and financial institutions. Its reach is substantial: Empathy serves more than 40 million individuals across North America, works with Fortune 500 companies and leading life insurers, and is growing quickly as it expands across industries including fintech, healthtech, HR tech, financial services and telehealth.
Innovation is also built into how the company operates internally. Empathy uses AI plus human care to help people through life's most challenging moments, and its teams actively share ideas around product enhancements and AI tools across the organization. Core principles reinforce that mindset: team members are expected to obsess over details, take action and assume responsibility, and get comfortable being uncomfortable as category creators. That combination signals a company that is not just improving an existing service, but defining a new category and pushing teams to experiment, adapt and raise standards as they do it.
Empathy’s technology is modern in both what it delivers and how the company builds it. The company operates at the intersection of fintech, healthtech, HR tech, telehealth and financial services, and it is serving more than 40 million individuals across North America through employers, insurers and financial institutions. Its platform is built to handle highly sensitive, real-world needs such as bereavement support, estate management, legacy planning, caregiving support and leave support at scale, which signals a product designed for contemporary consumer and enterprise use rather than a narrow point solution.
The way Empathy works internally also points to a current, fast-moving technology environment. Teams use AI tools in their day-to-day work, share product enhancement ideas across the organization and collaborate closely across product, marketing, analytics and client-facing functions when launching new products or responding to customer needs. The company provides training support and resources for AI adoption, uses OKRs to define goals and priorities, and emphasizes autonomy, ownership and cross-functional knowledge sharing. Its open roles also show active investment in technical disciplines including engineering, data and IT, with positions such as Senior Full Stack Mobile Developer, Data Analytics Engineer and IT Manager.
Empathy’s scale and pace reinforce that sense of technical maturity. The company has raised $162 million, works with Fortune 500 companies and major life insurance carriers, and is growing across industries while expanding teams in New York, Tel Aviv and Remote USA. Its core principles center on action, accountability, adaptability and innovation, and the employee experience supports modern ways of working through a hybrid model, async-friendly practices and established communication norms across time zones. For candidates, that adds up to a company using contemporary technology to solve complex human problems and continuing to invest in the systems, talent and operating practices needed to keep that technology current.
Empathy's Tech Stack
