Empathy, a New York-based company specializing in bereavement support, estate management and legacy planning, announced its new focus on incorporating artificial intelligence into its technology platform. The company plans to release new AI-powered features to help people navigate grief and more.
Empathy aims to provide users with purpose-built solutions shaped by relevant context, expertise and human care. It leverages AI to equip its Care Team with tools to reduce their cognitive load and increase their capacity to be present for the individuals they serve. Its new offerings include LifeVault Conversations, which provides users with private, AI-guided spaces to rehearse difficult conversations surrounding loss.
“The world is at an inflection point in its understanding of AI. Our approach to human-centered care must be timeless enough to hold through that shift. What won't change is the standard we hold ourselves to: that technology earns its place in the hardest moments of people’s lives by being built for them, not adapted to them,” the company wrote in a blog post. “People are already turning to AI in grief. Our responsibility is to make sure that when they do, what they find is technology and human care working together in service to people navigating life’s hardest moments.”
