Teams at Empathy

Provides commercial legal support by drafting and negotiating customer, vendor, partnership, consulting, and NDA agreements. Advises on privacy compliance, product reviews, market expansion, risk mitigation, and legal strategy. Collaborates with Product, R&D, Partner Success, and other teams while researching applicable laws and regulations.

Provides comprehensive administrative support to the CEO, including calendar management, meeting preparation, confidential correspondence, international travel planning, expense reporting, stakeholder coordination, project assistance, and special event supervision.

Leads strategic client marketing across implementations and the client lifecycle. Develops marketing strategies, communications, launch and adoption programs, operating models, playbooks, advocacy initiatives, and Customer Advisory Board engagement. Partners with Client Success, Product, Implementation, and Marketing teams to improve activation, engagement, expansion, and retention. Establishes KPIs, measures performance, translates client insights into action, and advises senior stakeholders while balancing standardized and customized experiences.