Jobs at CXM

Own customer lifecycle marketing across 12 international markets, including onboarding, activation, retention, loyalty, churn prevention, and reactivation. Build automated email and push journeys, manage segmentation and personalisation, coordinate localisation, monitor deliverability and compliance, and analyse campaign performance. Partner with Product, Analytics, and IT on data requirements, testing, and optimisation. The role is hands-on and focused on improving conversion, retention, revenue, and customer lifetime value.

Own CXM’s global organic and paid social media strategy across markets. Responsibilities include managing content calendars, publishing content, community management, Meta paid campaigns, budget and creative optimisation, performance analytics, reporting, cross-functional collaboration, and developing scalable processes. The role is hands-on and will eventually coach local social media managers while consolidating regional social presence into a consistent global brand operation.

Provide first- and second-line IT support and operations for China and international teams, focusing on Microsoft 365, Intune device management, ticketing/service management, network and VPN troubleshooting, incident escalation, documentation, and cross-regional coordination in English and Mandarin.

Develop and execute integrated, data-driven multi-channel marketing strategies to increase brand awareness, generate leads, improve campaign conversion, and support business growth for a global financial services/trading organization. Manage content, social media, email, events, and creative production; analyze campaign performance; coordinate cross-functional teams and report marketing KPIs to senior management.

Design visually compelling marketing and brand assets for digital and offline channels. Create social and campaign graphics, translate Forex/trading concepts into clear visuals, maintain brand consistency, support integrated marketing, manage multiple projects, and keep design systems and templates organized to improve efficiency and campaign performance.

The Account Executive will manage client relationships, ensure customer satisfaction, identify upselling opportunities, and work closely with the sales team to maximize revenue.

Manage customer inquiries via chat, email, and calls, ensuring client satisfaction while updating records and collaborating with departments.

The Back Office Support Specialist evaluates business processes, manages trading issues, performs financial checks, and ensures compliance with KYC procedures while enhancing operational efficiency.

The Business Development Manager will build client relationships, track sales metrics, meet financial goals, and maintain knowledge of the forex industry in a B2B context.

The Business Development Manager will identify partnerships, develop new relationships, maintain existing business, and ensure project success to contribute to company growth.

The Business Development Manager identifies partnership opportunities, develops and maintains relationships to grow business, drives sales, and executes strategies for project success.

The Business Development Manager will identify partnership opportunities, develop new relationships, maintain existing business, and ensure project success through sales-oriented strategies.

The Account Executive will manage client relationships, identify upselling opportunities, and ensure excellent customer service while collaborating with internal teams to drive revenue growth.

As a Customer Support Specialist, you will assist clients with trading accounts, resolve issues, provide product information, and manage communications across various channels.

The Business Development Manager will identify partnerships, develop new relationships for business growth, maintain existing accounts, and ensure project success while meeting sales targets.

The Back Office Executive will evaluate business processes, coordinate with departments, manage tickets, perform KYC validation, and improve operational efficiency.