Teams at CXM

Own the payments connector and adapter layer, enabling configurable provider integrations and migration to server-to-server and embedded flows. Build reliable transaction status handling through polling, idempotency, reconciliation, and observability. Define orchestration platform requirements for state machines, routing, cascading, and failure handling. Support card-program integrations, third-party provider relationships, and extending payment capabilities to acquired entities.

Supports cross-border commercial contracting, contract lifecycle management, regulatory filings, fintech licensing, AML/KYC and sanctions compliance across multiple international entities. Coordinates due diligence for banks, PSPs, and counterparties; researches financial and FX regulations; liaises with counsel, regulators, and service providers; and translates legal requirements into practical guidance. The role requires 5–7 years of experience in financial services, fintech, FX, crypto, or related regulated environments.

Own customer lifecycle marketing across 12 international markets, including onboarding, activation, retention, loyalty, churn prevention, and reactivation. Build automated email and push journeys, manage segmentation and personalisation, coordinate localisation, monitor deliverability and compliance, and analyse campaign performance. Partner with Product, Analytics, and IT on data requirements, testing, and optimisation. The role is hands-on and focused on improving conversion, retention, revenue, and customer lifetime value.