Teams at CXM

Lead end-to-end MT4/MT5 platform operations: audit current setup, establish uptime and incident baselines, implement monitoring/observability, develop runbooks and recovery playbooks, lead production incident response and RCA, build and run a 24/7 operations team, manage vendor relationships, and transition platform operations in-house.

The Account Executive will manage client relationships, ensure customer satisfaction, identify upselling opportunities, and work closely with the sales team to maximize revenue.

Manage customer inquiries via chat, email, and calls, ensuring client satisfaction while updating records and collaborating with departments.