Jobs at Cisive

Engage and support candidates through background screening by collecting documentation, explaining processes, handling inbound calls and disputes, supporting RFI responses, and maintaining required FCRA certification while entering information into internal systems.

Review, validate, and process vaccination and immunization records for background screening. Verify document authenticity and completeness, update internal systems, meet SLAs, escalate exceptions, perform quality checks, and maintain data privacy and compliance while working non-voice, back-office shifts.

Provide high-volume inbound/outbound support via phone, email, and chat for a pre-employment portal. Troubleshoot login, document submission, fingerprinting and drug-screening issues, maintain accurate records, ensure privacy/FCRA compliance, escalate and resolve issues, and support candidate relationships to ensure satisfaction.

Provide high-volume inbound/outbound phone, email, and chat support for a pre-employment portal. Troubleshoot login/password and submission issues, maintain contact records, protect applicant privacy, and collaborate with internal teams to achieve first-contact resolution and ensure candidate satisfaction.

Design and build data infrastructure and AI/ML systems—extracting, cleaning, moving, and storing data; develop, deploy, and monitor ML and LLM-based products; build APIs; collaborate with stakeholders and manage projects to meet business needs.

Research and verify public records across US local, state, and federal court portals. Review court dockets, interpret charge levels, case types, and dispositions. Enter findings into internal systems, meet SLAs and quality standards, handle sensitive data confidentially, and escalate ambiguous cases.

Provide high-volume inbound call and live-chat support for clients, vendors, and applicants; troubleshoot and escalate technical issues to IT; maintain logs and reports; collaborate with infrastructure and stakeholders; perform research and support client-facing projects.

Review and validate background check orders received via XML/Web, add missing components, identify anomalies, coordinate with account managers and data entry, ensure FCRA and company guideline compliance, meet production standards, and support client services operations.

Hands-on internship supporting CI/CD and DevOps: implement Azure monitoring, build and maintain Azure DevOps pipelines, automate deployments, work with containers and cloud environments, and collaborate with senior engineers to improve observability and deployment workflows.

Design, develop, test, and maintain software features and applications. Troubleshoot defects and performance issues, participate in architecture discussions, write documentation, perform code reviews, collaborate with stakeholders, mentor junior developers, and follow best practices and Agile methodologies.

Design, develop, test, and maintain scalable front-end and back-end applications. Build RESTful APIs and microservices, work with SQL Server, participate in code reviews, support CI/CD pipelines, and collaborate in an Agile environment.

Assist in building Azure-based applications and services for background screening. Develop and maintain databases, APIs, and JavaScript single-page apps (Angular/Vue). Support migration of legacy code, ensure transactional database integrity and performance, participate in code reviews and debugging, and follow secure, maintainable development practices while collaborating with engineering mentors.

Lead and manage new client onboarding as primary point of contact. Plan, coordinate, and execute onboarding plans, collaborate with sales, client success, and technical teams, maintain accurate documentation, address client needs, and continuously improve onboarding processes to ensure timely, high-quality client experiences.

Design, build, and maintain cloud data infrastructure and ETL/ELT pipelines using Microsoft data technologies. Develop and optimize T-SQL scripts and star-schema data models, support data quality, governance, and security, and participate across the full lifecycle from requirements to deployment and monitoring.

Perform employment and education verifications for US background screening: contact employers and institutions, validate designation/tenure/qualifications, document results, follow US compliance and escalation protocols, meet TAT, productivity and quality targets, and maintain strict confidentiality.