Jobs at Cisive

Reviews and releases background-screening cases using FCRA guidelines, client requirements, and company policies. Ensures case notes, reports, disclosures, and documentation are accurate and complete. Supports dispute processing, reviews vendor and team work, identifies missing requirements, maintains confidentiality, and coordinates with leadership to manage daily case inventory and service levels.

Reviews and releases background-screening cases according to client requirements, FCRA guidelines, and company policies. Verifies documentation, identifies missing information, maintains accurate case notes, reviews vendor work, supports dispute processing, and ensures quality, compliance, confidentiality, and service-level targets. Coordinates with leadership to manage daily case inventory and communicates effectively with internal and external business partners.

Provides L1/L2 desktop and endpoint support, including device setup, onboarding, troubleshooting, remote assistance, imaging, asset tracking, and access provisioning. Maintains endpoint security, patching, encryption, and compliance controls while monitoring SIEM/EDR alerts. Supports incident response, vulnerability remediation, phishing and malware investigations, cloud security reviews, documentation, and coordination with infrastructure and security teams. This hybrid role is based in New Delhi and requires office attendance two days weekly.

Owns the accounting organization’s financial systems landscape, including NetSuite, Concur, Celigo, Solution 7, Workday financial modules, integrations, controls, reporting, and automation. Leads financial system implementations, AS400 conversion, project delivery, vendor support, budgets, access reviews, SOC report assessments, and SOX readiness. Also owns and improves the automated accounts payable process, leads the AP team, manages vendors and consultants, and partners with Accounting, IT, FP&A, and business stakeholders on process improvement and financial data integrity.

Leads corporate and international accounting across multiple countries, owning multi-entity close, consolidation, US GAAP policy, SEC reporting, internal controls, and audit relationships. Manages accounting leaders across the Philippines, India, and Hong Kong; improves close efficiency, standardizes processes, supports tax and FP&A, and contributes to systems conversions, integrations, entity rationalization, and transaction-related initiatives.

Handles inbound calls and emails from clients and applicants, manages screening service requests, resolves support issues, and coordinates with internal teams to meet service levels. The role requires maintaining client relationships, achieving first-contact resolution, following scripts and schedules, protecting confidential information, and meeting call center metrics. Responsibilities may also include dispute intake, audit support, photo review, employment verifications, and international report processing.

Conducts primary-source education verification investigations for clients by researching records, contacting applicants and educational institutions, following up on requests, documenting accurate findings in databases, meeting production standards, and complying with FCRA, state, federal, and company guidelines.

Reviews and adjudicates background-screening verification cases using FCRA guidelines, client requirements, and company policies. Releases accurate leads to clients, documents missing information, supports dispute resolution, reviews vendor work, maintains confidentiality, and helps manage daily case inventory. The role requires strong attention to detail, analytical and communication skills, time management, computer proficiency, and willingness to work a hybrid night-shift schedule in Quezon City.

Reviews and releases background verification cases according to client specifications, FCRA guidelines, and company policies. Maintains accurate case notes, identifies missing documentation, reviews vendor and support-team work, and supports dispute processing. The role ensures regulatory compliance, quality control, service-level performance, and daily inventory closure while coordinating with leadership and maintaining confidentiality.

Provides high-volume customer service and technical support to end-users of pre-employment and onboarding portals through calls, email, and chat. Resolves login, password, form submission, and account issues; coordinates escalations with internal teams; maintains accurate interaction records; protects applicant and client privacy; and supports customer satisfaction and retention in a hybrid night-shift environment.

Provides customer service and technical support to users of pre-employment and onboarding portals through calls, emails, and chats. Resolves login, password, form submission, and account issues, escalating complex matters while maintaining communication and accurate records. The role supports contact coverage, protects applicant privacy, builds positive customer relationships, and works a hybrid night-shift schedule in Quezon City.

Provides high-volume phone, email, and chat support to users of pre-employment and onboarding portals. Troubleshoots login, password, form submission, and account issues; coordinates with internal teams for escalations; maintains accurate interaction records; protects applicant and client privacy; and delivers timely, customer-focused resolutions. The role is hybrid in Quezon City and requires night or shifting schedules.

Provides customer service and technical support to users of pre-employment and onboarding portals through calls, emails, and chats. Resolves login, password, form submission, and account issues, escalating when needed. Maintains contact records, protects applicant privacy, monitors support coverage, and ensures timely updates and positive customer interactions. The role is hybrid in Quezon City and requires night or shifting schedules.

Handles high-volume inbound calls, emails, and chats; resolves applicant and client issues; coordinates with internal teams; maintains interaction records and privacy compliance; supports account access and form submissions; and builds positive relationships. The role requires strong communication, organization, problem-solving, time management, customer focus, and availability for hybrid night-shift work in Quezon City.

Implements, maintains, upgrades, monitors, and troubleshoots server infrastructure across operating systems, storage, virtualization, email, Active Directory, and cloud environments. Develops standards, procedures, documentation, and disaster recovery practices; supports users through tickets and direct assistance; manages equipment procurement and installation subcontractors; participates in projects; and provides on-call and remote support.

Leads quality assurance for US criminal background verification operations. Oversees audit coverage, feedback closure, calibration sessions, auditor coaching, certification, compliance with FCRA and reporting restrictions, defect analysis, CAPA, dashboards, and stakeholder escalations. The role validates court records, dispositions, identifiers, reportability decisions, and audit trails while driving accuracy, consistency, and continuous improvement across the quality team.

Lead onboarding for new clients, serving as the primary point of contact and coordinating plans, timelines, documentation, and cross-functional teams. Build strong client relationships, address needs proactively, communicate clearly, and ensure a smooth transition onto Cisive’s platform. The role also identifies opportunities to improve onboarding processes and the overall client experience.

Monitor and tune SIEM alerts, manage vulnerability scanning and remediation, support endpoint/email/network security, perform threat hunting and incident response, and support SOC 2 and NIST CSF compliance. Collaborate with IT and engineering, maintain security policies, conduct risk assessments, and prepare security reporting for management.

Review, validate, and process vaccination and immunization records for background screening. Verify document authenticity and completeness, update internal systems, meet SLAs, escalate exceptions, perform quality checks, and maintain data privacy and compliance while working non-voice, back-office shifts.

Provide high-volume inbound/outbound support via phone, email, and chat for a pre-employment portal. Troubleshoot login, document submission, fingerprinting and drug-screening issues, maintain accurate records, ensure privacy/FCRA compliance, escalate and resolve issues, and support candidate relationships to ensure satisfaction.