Jobs at Cisive

The job description provides limited information. The Senior Business Analyst will support business activities with a focus on customer needs and organizational objectives.

Manage Cisive’s Corporate Compliance Program and serve as the subject matter expert on FCRA, consumer reporting, fair chance, privacy, and related regulations. Responsibilities include developing policies, monitoring regulatory changes, reviewing client forms and contracts, resolving compliance issues, conducting audits, managing corrective actions, supporting product and technology initiatives, and delivering training to employees and clients. The role partners extensively with Legal, Operations, HR, IT, Product, Sales, Marketing, and Client Success.

Implements, maintains, upgrades, monitors, and troubleshoots server infrastructure across operating systems, storage, virtualization, email, Active Directory, and cloud environments. Develops standards, procedures, documentation, and disaster recovery practices; supports users through tickets and direct assistance; manages equipment procurement and installation subcontractors; participates in projects; and provides on-call and remote support.

Leads strategic enterprise accounts, driving client satisfaction, retention, revenue growth, renewals, upselling, and cross-selling. Manages executive relationships, QBRs, account reviews, SLAs, contracts, reporting, escalations, and complex cross-functional initiatives. Oversees Salesforce-related projects, documentation, client communications, training, and continuous improvement while coordinating with IT, operations, product, compliance, and client services teams.

Leads strategic enterprise accounts, driving client satisfaction, retention, revenue growth, renewals, and upsell opportunities. Oversees Salesforce projects, service-level agreements, account documentation, executive communications, quarterly business reviews, reporting, and contract adherence. Coordinates IT, operations, client services, product, and compliance teams to resolve issues, deliver enhancements, and improve program performance. Provides client-specific training and develops consultative solutions for complex business needs.

Provides administrative support across multiple divisions, primarily capturing fingerprints for applicants. Duties include scheduling appointments, assisting customers by phone, email, and in person, processing payments, reviewing paperwork, completing Microsoft Office tasks, and traveling to designated offices or off-site locations for fingerprinting. The role requires completion of Maryland fingerprint technician training, a background check, strong organization, attention to detail, communication skills, and customer service abilities.

Leads quality assurance for US criminal background verification operations. Oversees audit coverage, feedback closure, calibration sessions, auditor coaching, certification, compliance with FCRA and reporting restrictions, defect analysis, CAPA, dashboards, and stakeholder escalations. The role validates court records, dispositions, identifiers, reportability decisions, and audit trails while driving accuracy, consistency, and continuous improvement across the quality team.

Provides L1/L2 desktop and endpoint support, including device setup, onboarding, troubleshooting, remote assistance, imaging, asset tracking, and access provisioning. Maintains endpoint security, patching, encryption, and compliance controls while monitoring SIEM/EDR alerts. Supports incident response, vulnerability remediation, phishing and malware investigations, cloud security reviews, documentation, and coordination with infrastructure and security teams. This hybrid role is based in New Delhi and requires office attendance two days weekly.

Handles inbound calls and emails from clients and applicants, manages screening service requests, resolves support issues, and coordinates with internal teams to meet service levels. The role requires maintaining client relationships, achieving first-contact resolution, following scripts and schedules, protecting confidential information, and meeting call center metrics. Responsibilities may also include dispute intake, audit support, photo review, employment verifications, and international report processing.

Conducts primary-source education verification investigations for clients by researching records, contacting applicants and educational institutions, following up on requests, documenting accurate findings in databases, meeting production standards, and complying with FCRA, state, federal, and company guidelines.

Reviews and adjudicates background-screening verification cases using FCRA guidelines, client requirements, and company policies. Releases accurate leads to clients, documents missing information, supports dispute resolution, reviews vendor work, maintains confidentiality, and helps manage daily case inventory. The role requires strong attention to detail, analytical and communication skills, time management, computer proficiency, and willingness to work a hybrid night-shift schedule in Quezon City.

Provides high-volume customer service and technical support to end-users of pre-employment and onboarding portals through calls, email, and chat. Resolves login, password, form submission, and account issues; coordinates escalations with internal teams; maintains accurate interaction records; protects applicant and client privacy; and supports customer satisfaction and retention in a hybrid night-shift environment.

Provides customer service and technical support to users of pre-employment and onboarding portals through calls, emails, and chats. Resolves login, password, form submission, and account issues, escalating complex matters while maintaining communication and accurate records. The role supports contact coverage, protects applicant privacy, builds positive customer relationships, and works a hybrid night-shift schedule in Quezon City.

Provides high-volume phone, email, and chat support to users of pre-employment and onboarding portals. Troubleshoots login, password, form submission, and account issues; coordinates with internal teams for escalations; maintains accurate interaction records; protects applicant and client privacy; and delivers timely, customer-focused resolutions. The role is hybrid in Quezon City and requires night or shifting schedules.

Provides customer service and technical support to users of pre-employment and onboarding portals through calls, emails, and chats. Resolves login, password, form submission, and account issues, escalating when needed. Maintains contact records, protects applicant privacy, monitors support coverage, and ensures timely updates and positive customer interactions. The role is hybrid in Quezon City and requires night or shifting schedules.

Handles high-volume inbound calls, emails, and chats; resolves applicant and client issues; coordinates with internal teams; maintains interaction records and privacy compliance; supports account access and form submissions; and builds positive relationships. The role requires strong communication, organization, problem-solving, time management, customer focus, and availability for hybrid night-shift work in Quezon City.

Monitor and tune SIEM alerts, manage vulnerability scanning and remediation, support endpoint/email/network security, perform threat hunting and incident response, and support SOC 2 and NIST CSF compliance. Collaborate with IT and engineering, maintain security policies, conduct risk assessments, and prepare security reporting for management.

Review, validate, and process vaccination and immunization records for background screening. Verify document authenticity and completeness, update internal systems, meet SLAs, escalate exceptions, perform quality checks, and maintain data privacy and compliance while working non-voice, back-office shifts.

Provide high-volume inbound/outbound support via phone, email, and chat for a pre-employment portal. Troubleshoot login, document submission, fingerprinting and drug-screening issues, maintain accurate records, ensure privacy/FCRA compliance, escalate and resolve issues, and support candidate relationships to ensure satisfaction.

Design and build data infrastructure and AI/ML systems—extracting, cleaning, moving, and storing data; develop, deploy, and monitor ML and LLM-based products; build APIs; collaborate with stakeholders and manage projects to meet business needs.