Jobs at Cisive

Reviews and adjudicates background-screening verification cases using FCRA guidelines, client requirements, and company policies. Releases accurate leads to clients, documents missing information, supports dispute resolution, reviews vendor work, maintains confidentiality, and helps manage daily case inventory. The role requires strong attention to detail, analytical and communication skills, time management, computer proficiency, and willingness to work a hybrid night-shift schedule in Quezon City.

Reviews and releases background verification cases according to client specifications, FCRA guidelines, and company policies. Maintains accurate case notes, identifies missing documentation, reviews vendor and support-team work, and supports dispute processing. The role ensures regulatory compliance, quality control, service-level performance, and daily inventory closure while coordinating with leadership and maintaining confidentiality.

Leads strategic enterprise accounts, serving as an executive advisor to drive retention, revenue growth, client satisfaction, and long-term alignment. Develops account plans, manages escalations, identifies expansion opportunities, oversees implementations and integrations, conducts executive and quarterly business reviews, monitors SLAs, supports contract negotiations, and coordinates cross-functional teams. Provides mentorship to account management and client services teams while reporting account performance and strategic recommendations to internal leadership.

Leads strategic enterprise accounts, serving as the senior client contact while driving satisfaction, retention, program performance, renewals, and revenue growth. Coordinates IT, operations, product, compliance, and client services teams; oversees Salesforce projects, SLAs, documentation, reporting, QBRs, account reviews, escalations, and contract adherence. Identifies upsell and cross-sell opportunities and delivers executive-level communication, training, and consultative solutions.

Provides high-volume customer service and technical support to end-users of pre-employment and onboarding portals through calls, email, and chat. Resolves login, password, form submission, and account issues; coordinates escalations with internal teams; maintains accurate interaction records; protects applicant and client privacy; and supports customer satisfaction and retention in a hybrid night-shift environment.

Provides customer service and technical support to users of pre-employment and onboarding portals through calls, emails, and chats. Resolves login, password, form submission, and account issues, escalating complex matters while maintaining communication and accurate records. The role supports contact coverage, protects applicant privacy, builds positive customer relationships, and works a hybrid night-shift schedule in Quezon City.

Provides high-volume phone, email, and chat support to users of pre-employment and onboarding portals. Troubleshoots login, password, form submission, and account issues; coordinates with internal teams for escalations; maintains accurate interaction records; protects applicant and client privacy; and delivers timely, customer-focused resolutions. The role is hybrid in Quezon City and requires night or shifting schedules.

Provides customer service and technical support to users of pre-employment and onboarding portals through calls, emails, and chats. Resolves login, password, form submission, and account issues, escalating when needed. Maintains contact records, protects applicant privacy, monitors support coverage, and ensures timely updates and positive customer interactions. The role is hybrid in Quezon City and requires night or shifting schedules.

Handles high-volume inbound calls, emails, and chats; resolves applicant and client issues; coordinates with internal teams; maintains interaction records and privacy compliance; supports account access and form submissions; and builds positive relationships. The role requires strong communication, organization, problem-solving, time management, customer focus, and availability for hybrid night-shift work in Quezon City.

Reviews and releases background-screening cases using FCRA guidelines, client requirements, and company policies. Performs outbound verification calls, documents case notes, identifies missing information, supports dispute processing, and reviews vendor and support-team work for accuracy. The role requires maintaining confidentiality, meeting service levels, managing daily case inventory, coordinating with leadership, and ensuring compliance with federal requirements.

Reviews, validates, and processes vaccination and immunization records for background screening and compliance programs. Verifies document completeness, authenticity, and adherence to client and regulatory requirements; identifies missing or expired information; updates internal systems; performs data entry and quality checks; escalates exceptions; and protects confidential healthcare information while meeting productivity, accuracy, SLA, and turnaround-time targets.

Implements, maintains, upgrades, monitors, and troubleshoots server infrastructure across operating systems, storage, virtualization, email, Active Directory, and cloud environments. Develops standards, procedures, documentation, and disaster recovery practices; supports users through tickets and direct assistance; manages equipment procurement and installation subcontractors; participates in projects; and provides on-call and remote support.

Provide high-volume inbound call and live-chat support for clients, vendors, and applicants; troubleshoot and escalate technical issues to IT; maintain logs and reports; collaborate with infrastructure and stakeholders; perform research and support client-facing projects.

Leads quality assurance for US criminal background verification operations. Oversees audit coverage, feedback closure, calibration sessions, auditor coaching, certification, compliance with FCRA and reporting restrictions, defect analysis, CAPA, dashboards, and stakeholder escalations. The role validates court records, dispositions, identifiers, reportability decisions, and audit trails while driving accuracy, consistency, and continuous improvement across the quality team.

Manage client integrations involving APIs, ATS platforms, and third-party systems. Partner with client technical teams and internal stakeholders to configure, test, troubleshoot, document, and launch integrations on schedule. Monitor milestones, resolve API-related issues, maintain technical documentation, support clients and partners, and improve integration processes and best practices.

Lead onboarding for new clients, serving as the primary point of contact and coordinating plans, timelines, documentation, and cross-functional teams. Build strong client relationships, address needs proactively, communicate clearly, and ensure a smooth transition onto Cisive’s platform. The role also identifies opportunities to improve onboarding processes and the overall client experience.

Monitor and tune SIEM alerts, manage vulnerability scanning and remediation, support endpoint/email/network security, perform threat hunting and incident response, and support SOC 2 and NIST CSF compliance. Collaborate with IT and engineering, maintain security policies, conduct risk assessments, and prepare security reporting for management.

Engage and support candidates through background screening by collecting documentation, explaining processes, handling inbound calls and disputes, supporting RFI responses, and maintaining required FCRA certification while entering information into internal systems.

Review, validate, and process vaccination and immunization records for background screening. Verify document authenticity and completeness, update internal systems, meet SLAs, escalate exceptions, perform quality checks, and maintain data privacy and compliance while working non-voice, back-office shifts.

Provide high-volume inbound/outbound support via phone, email, and chat for a pre-employment portal. Troubleshoot login, document submission, fingerprinting and drug-screening issues, maintain accurate records, ensure privacy/FCRA compliance, escalate and resolve issues, and support candidate relationships to ensure satisfaction.