Jobs at Cisive

Supports software application development, testing, maintenance, defect troubleshooting, code reviews, documentation, and Agile team ceremonies. The role develops foundational programming skills while contributing to enterprise software features under senior guidance. Candidates should understand algorithms, data structures, debugging, and version control, and be proficient in C#, Java, Python, or another programming language.

Supports client onboarding by configuring, testing, troubleshooting, and maintaining API integrations between the company platform, ATS/HRIS platforms, and third-party systems. Uses REST APIs, SQL, data mapping, ETL, authentication protocols, JSON, and XML to investigate failures and validate data. Collaborates with clients, project managers, technical teams, and vendors, provides integration guidance, performs root-cause analysis, and maintains technical documentation throughout implementation.

Performs screening associate duties in support of business operations and customer-focused services. The provided description contains no specific responsibilities, qualifications, technologies, or screening processes.

Leads strategic enterprise accounts, serving as the senior client contact responsible for satisfaction, retention, program performance, and revenue growth. Oversees Salesforce projects, SLAs, account documentation, QBRs, renewals, reporting, escalations, and cross-functional initiatives. Builds executive relationships, identifies upsell opportunities, provides client-specific training, and ensures contractual and operational commitments are met.

The job description provides no specific responsibilities beyond emphasizing passion, customer focus, and commitment to the company’s mission.

Conducts primary-source education verification investigations for clients by researching records, contacting applicants and educational institutions, following up on requests, documenting accurate information in databases, and ensuring compliance with FCRA and applicable laws. The role requires meeting production standards, managing competing priorities, exercising independent judgment, supporting team members, and collaborating across departments to resolve client requests.

Monitor and triage SIEM alerts, manage vulnerability remediation, support endpoint, email, and network security tools, and conduct threat hunting and incident response. Support SOC 2 and NIST CSF compliance through assessments, evidence collection, control testing, policy maintenance, and risk tracking. Collaborate with technical and business stakeholders, improve security practices, prepare management reports, and communicate security risks and corrective actions.

Manage Cisive’s Corporate Compliance Program and serve as the subject matter expert on FCRA, consumer reporting, fair chance, privacy, and related regulations. Responsibilities include developing policies, monitoring regulatory changes, reviewing client forms and contracts, resolving compliance issues, conducting audits, managing corrective actions, supporting product and technology initiatives, and delivering training to employees and clients. The role partners extensively with Legal, Operations, HR, IT, Product, Sales, Marketing, and Client Success.

Implements, maintains, upgrades, monitors, and troubleshoots server infrastructure across operating systems, storage, virtualization, email, Active Directory, and cloud environments. Develops standards, procedures, documentation, and disaster recovery practices; supports users through tickets and direct assistance; manages equipment procurement and installation subcontractors; participates in projects; and provides on-call and remote support.

Provides administrative support across multiple divisions, primarily capturing fingerprints for applicants. Duties include scheduling appointments, assisting customers by phone, email, and in person, processing payments, reviewing paperwork, completing Microsoft Office tasks, and traveling to designated offices or off-site locations for fingerprinting. The role requires completion of Maryland fingerprint technician training, a background check, strong organization, attention to detail, communication skills, and customer service abilities.

Leads quality assurance for US criminal background verification operations. Oversees audit coverage, feedback closure, calibration sessions, auditor coaching, certification, compliance with FCRA and reporting restrictions, defect analysis, CAPA, dashboards, and stakeholder escalations. The role validates court records, dispositions, identifiers, reportability decisions, and audit trails while driving accuracy, consistency, and continuous improvement across the quality team.

Provides L1/L2 desktop and endpoint support, including device setup, onboarding, troubleshooting, remote assistance, imaging, asset tracking, and access provisioning. Maintains endpoint security, patching, encryption, and compliance controls while monitoring SIEM/EDR alerts. Supports incident response, vulnerability remediation, phishing and malware investigations, cloud security reviews, documentation, and coordination with infrastructure and security teams. This hybrid role is based in New Delhi and requires office attendance two days weekly.

Handles inbound calls and emails from clients and applicants, manages screening service requests, resolves support issues, and coordinates with internal teams to meet service levels. The role requires maintaining client relationships, achieving first-contact resolution, following scripts and schedules, protecting confidential information, and meeting call center metrics. Responsibilities may also include dispute intake, audit support, photo review, employment verifications, and international report processing.

Conducts primary-source education verification investigations for clients by researching records, contacting applicants and educational institutions, following up on requests, documenting accurate findings in databases, meeting production standards, and complying with FCRA, state, federal, and company guidelines.

Reviews and adjudicates background-screening verification cases using FCRA guidelines, client requirements, and company policies. Releases accurate leads to clients, documents missing information, supports dispute resolution, reviews vendor work, maintains confidentiality, and helps manage daily case inventory. The role requires strong attention to detail, analytical and communication skills, time management, computer proficiency, and willingness to work a hybrid night-shift schedule in Quezon City.

Review, validate, and process vaccination and immunization records for background screening. Verify document authenticity and completeness, update internal systems, meet SLAs, escalate exceptions, perform quality checks, and maintain data privacy and compliance while working non-voice, back-office shifts.

Provide high-volume inbound/outbound support via phone, email, and chat for a pre-employment portal. Troubleshoot login, document submission, fingerprinting and drug-screening issues, maintain accurate records, ensure privacy/FCRA compliance, escalate and resolve issues, and support candidate relationships to ensure satisfaction.

Design and build data infrastructure and AI/ML systems—extracting, cleaning, moving, and storing data; develop, deploy, and monitor ML and LLM-based products; build APIs; collaborate with stakeholders and manage projects to meet business needs.

Research and verify public records across US local, state, and federal court portals. Review court dockets, interpret charge levels, case types, and dispositions. Enter findings into internal systems, meet SLAs and quality standards, handle sensitive data confidentially, and escalate ambiguous cases.

Hands-on internship supporting CI/CD and DevOps: implement Azure monitoring, build and maintain Azure DevOps pipelines, automate deployments, work with containers and cloud environments, and collaborate with senior engineers to improve observability and deployment workflows.