Jobs at Choice Hotels International

Develops agentic AI systems and predictive models for hotel revenue management and pricing. Responsibilities include demand forecasting, price elasticity analysis, dynamic pricing, causal inference, experimentation, data pipelines, model validation, and responsible AI monitoring. The role translates analytical outputs into pricing recommendations and executive insights while partnering with Revenue Management, Pricing, Product, Technology, and Operations teams to improve RevPAR, ADR, occupancy, and competitive price performance.

Leads franchise sales and development strategy for Choice Hotels’ Extended Stay portfolio. Oversees six Regional Vice Presidents, sets growth objectives and quotas, manages hotel conversion and new construction opportunities, develops franchise pipelines, and builds relationships with franchisees, developers, lenders, and industry partners. Partners cross-functionally on deal approvals, market strategy, and brand growth while recruiting and developing sales talent. Represents Choice Hotels externally and travels extensively across the assigned division.

Serves as a senior Workday functional expert responsible for configuring and administering HCM, Recruiting, Talent, Absence, and Compensation modules. Manages security, reporting, data integrity, system releases, testing, troubleshooting, audits, and stakeholder requirements. Evaluates and pilots emerging Workday AI capabilities while partnering with HR, IT, business leaders, and auditors to improve processes and workforce insights.

Conduct revenue audits for franchise operations, validate monthly revenue submissions, identify and correct reporting abnormalities, collect fees for underreported revenue, and communicate findings and corrective actions to franchisees. Review property statistics and licensing-related notices while serving as a compliance authority and subject matter expert. The role requires advanced Excel skills, hotel property management system experience, and at least five years of relevant progressive experience.

Leads loyalty lifecycle engagement, promotions, partner marketing, and personalized member communications for Choice Privileges. Develops audience and promotion strategies, runs A/B tests, monitors enrollment, activation, and redemption KPIs, and translates customer insights into actions that improve engagement, retention, and lifetime value. Also manages on-property loyalty marketing standards, inventory, collateral, and testing while collaborating with CRM, digital, strategy, partnerships, and external stakeholders.

Leads enterprise pricing analytics, revenue forecasting, pricing strategy, and revenue management technology across a hotel portfolio. Establishes pricing guardrails, identifies demand and revenue opportunities, oversees dashboards and forecasts, and communicates recommendations to executives and franchisees. Owns technology roadmaps, AI-enabled analytics adoption, vendor relationships, and related financial responsibilities while leading and developing a specialized team.

Leads Choice Hotels’ enterprise payments strategy, economics, partner ecosystem, governance, operating roadmap, and go-to-market initiatives. Owns payments P&L, business cases, partner performance, payment operations, data requirements, compliance considerations, and international expansion. Aligns Product, Technology, Finance, Operations, Security, Legal, Analytics, and commercial teams while building and scaling the enterprise payments function and team.

Supports procurement through KPI reporting, spend and vendor analysis, contract and documentation management, RFP administration, and process improvement. The role identifies cost-saving opportunities, monitors vendor performance and compliance, maintains contract repositories, documents workflows, and assists with automation initiatives. It collaborates with category managers, finance, vendors, and internal stakeholders while preparing leadership presentations and summaries.

Provides technical support for a cloud-based hotel property management system in a 24/7 support center. Responsibilities include handling service requests, troubleshooting software and hardware, resolving incidents, restoring services during outages, identifying root causes, documenting interactions, managing escalations, and guiding customers toward self-help and training resources. The role requires excellent customer service, communication, critical thinking, Windows and Microsoft Office proficiency, and availability for day, night, and weekend shifts.

Coordinates hotel openings, rebrands, suspensions, reinstatements, and terminations across GDS, OTA, and direct booking channels. Maintains accurate hotel content, rates, connectivity, and system data; performs validation checks and test bookings; troubleshoots distribution issues; and collaborates with Property Support, Distribution, IT, and Operations teams. The role also manages Propel integrations, supports GDS switches and OTA updates, resolves lifecycle-related inquiries, and contributes to process improvements in a high-volume support environment.

Leads internal communications strategies, executive messaging, employee engagement campaigns, change communications, and high-impact internal events. Manages event planning, budgets, vendors, timelines, content, and production while advising leaders and stakeholders. Oversees operational and incident communications during business disruptions, develops communication tools and frameworks, and evaluates campaign effectiveness. The role requires strong writing, storytelling, presentation, project management, and stakeholder engagement skills.

Manages franchise development deals from application through execution, including negotiating terms, preparing and revising agreements, obtaining approvals, coordinating with legal and business stakeholders, and maintaining accurate records. Conducts financial, market, geospatial, and franchisee research; supports Franchise Disclosure Document updates; manages DocuSign workflows; ensures compliance with franchising laws, internal policies, and Sarbanes-Oxley controls; and identifies process improvements.

Drives hotel revenue performance by identifying commercial opportunities, developing property-level plans, coordinating cross-functional resources, and activating enterprise programs. Analyzes performance, pricing, demand, distribution, and market-share trends to create actionable recommendations for hotel and field leaders. Manages commercial activation projects, tracks implementation and outcomes, develops scalable playbooks, and measures return on investment. Partners with revenue management, sales, marketing, loyalty, distribution, digital commerce, and hotel stakeholders to improve adoption, execution, and sustainable business growth.

Leads enterprise program activation and enablement, including deployment frameworks, governance, readiness, adoption, initiative intake, portfolio visibility, risk management, and implementation measurement. Partners with cross-functional leaders and franchise stakeholders to operationalize strategic initiatives, improve execution, and drive business outcomes. Develops playbooks and standards, advises on change enablement, and leads adoption of AI-enabled tools that improve planning, communications, reporting, and operational effectiveness.

Leads strategy and execution for Choice Privileges, including loyalty product design, member benefits, tier architecture, earn-and-burn economics, points valuation, fee governance, and lifecycle engagement. Builds financial and performance models, drives enrollments and repeat stays, manages cross-functional workstreams, and reports loyalty metrics to senior leadership. Leads a team of 2–4 and partners with Marketing, Digital, Revenue Management, Finance, Technology, and Product.

Leads upscale hotel revenue management across the ChoiceROCS portfolio, managing Regional Managers and Revenue Managers. Drives revenue growth, property performance, business readiness, change adoption, process improvement, stakeholder engagement, KPI reporting, and franchisee support. Oversees implementation of new technologies and processes while coordinating with commercial, sales, marketing, loyalty, and operations teams.

Leads international commercial performance and brand operations across franchise markets. Develops commercial strategies spanning sales, revenue management, distribution, demand generation, partnerships, and customer acquisition while ensuring consistent brand execution with local adaptation. Coordinates headquarters, regional, and cross-functional teams, drives franchise performance and guest experience improvements, and oversees global program rollouts. Manages and develops international commercial and brand operations teams, including dotted-line regional leaders, while supporting strategic planning, staffing, and talent decisions.

Design guest-facing web and mobile experiences and internal Customer Care tools. Create user journeys, wireframes, prototypes, and high-fidelity designs in Figma; conduct research and usability testing; apply accessibility and human-centered design; support AI-powered features, experimentation, and A/B testing; and collaborate with product, engineering, research, analytics, and design teams.

Manages a portfolio of 60–65 corporate accounts, negotiating preferred travel programs, groups, events, and project RFPs. Develops account plans, conducts executive business reviews, identifies prospects, and converts new accounts. Maintains CRM data, analyzes account and market data, presents customer proposals, and grows hotel revenue share. Requires B2B enterprise sales experience, CRM proficiency, and travel up to 25–50%.

Leads the strategy, performance, growth, financial results, and guest experience for Choice Hotels’ seven-brand Upscale portfolio. Develops long-term brand and portfolio strategies, manages multi-unit P&L outcomes, strengthens owner and franchisee value propositions, and drives hotel performance and expansion. Partners across marketing, commercial, operations, loyalty, technology, development, and franchise services while leading a high-performing team and influencing senior stakeholders, owners, and operators.