Jobs at Choice Hotels International

Leads strategic brand initiatives for WoodSpring Suites and Everhome Suites, translating strategy into project plans, business cases, and measurable outcomes. Coordinates cross-functional teams, franchisees, vendors, and advisory councils; analyzes financial, operational, competitive, and performance data; and develops executive recommendations. Oversees prototype and product-related initiatives, evaluating owner ROI, capital requirements, operational feasibility, and speed to market. This autonomous role influences stakeholders and supports brand performance across extended-stay hotel franchises.

Facilitates virtual and in-person learning programs for franchisees, hotel associates, and contact center staff. Develops and maintains instructor-led, virtual, eLearning, video, and reference content; supports instructional design and program effectiveness. Provides coaching and learning consultation, promotes certification and continuous development, and collaborates with stakeholders on operational excellence, guest service, revenue generation, and brand performance. Supports workshops, conventions, onboarding programs, and other learning events.

Supports compensation operations by managing pay-program controls, data quality, reporting, system workflows, compensation cycles, survey submissions, and recurring processes. Partners with HR, Payroll, Talent Technology, and Compensation to translate requirements into practical workflows, identify operational risks, improve and automate processes, and ensure accurate compensation administration. The role also coordinates compensation operations for managed hotel associates and documents processes, controls, decisions, and outcomes.

Supports franchise communications by managing email distribution lists, Salesforce newsletter workflows, content publishing, approvals, and recurring communications schedules. Writes, edits, researches, and proofreads corporate and franchisee communications, coordinates with internal and international teams, monitors communication requests, and manages legal approvals. The role requires strong organization, attention to detail, editorial ability, and proficiency with Microsoft Office, SharePoint, and preferably Salesforce Account Engagement.

Leads long-term strategy, positioning, value propositions, and growth plans for Choice Hotels’ extended-stay brand portfolio. Oversees brand management and activation, owner economics, franchisee engagement, development strategy, marketing alignment, budgets, and cross-functional initiatives. Builds relationships with franchisees, owners, developers, and executives while guiding a high-performing team and advancing portfolio profitability, differentiation, guest satisfaction, and enterprise growth.

Manages multiple hotel opening projects, including new construction, conversions, and rebranding initiatives, from onboarding through launch. Develops project plans, tracks milestones, coordinates franchise owners, management companies, vendors, and internal teams, and resolves risks and obstacles. Maintains project data in Salesforce, provides progress and forecast reporting, coordinates inspections and activation requirements, and supports initiatives that achieve company opening and growth targets.

Build and govern an enterprise semantic layer that provides trusted, version-controlled metrics for reporting, operational systems, data science, and AI. Responsibilities include SQL-based data modeling, testing, monitoring, lineage, quality management, certification workflows, catalog integration, performance optimization, stakeholder coordination, and documentation. The role manages one direct report, supports governance roadmaps, researches emerging tooling, and drives adoption of certified enterprise metrics.

Develop and deploy predictive, statistical, and machine learning models for enterprise business decisions, including forecasting, segmentation, propensity modeling, optimization, and fraud detection. Partner with cross-functional stakeholders, improve cloud analytics infrastructure, evaluate data sources, communicate insights, and mentor junior data scientists and analysts.

Oversee and evolve the Choice Revenue Optimization Consulting Services program for hotels. Manage service delivery, billing, compliance, vendors, workflows, adoption, retention, and cross-functional communication. Track and forecast engagement metrics, streamline processes, support strategic decisions, and communicate program updates to leadership and stakeholders while ensuring program standards are met.

Leads technology-enabled loyalty program planning, development, enhancements, and launches. Responsibilities include gathering requirements, prioritizing initiatives, coordinating cross-functional stakeholders and technology resources, managing agile delivery, tracking schedules and risks, leading user acceptance testing, communicating roadmaps, and evaluating post-launch performance. The role serves as the primary operations contact and subject matter expert for assigned loyalty programs.

Leads enterprise social media, creator, influencer, and organic content strategy across platforms. Translates business goals into measurable social and content plans, oversees agencies and partnerships, integrates social with paid media, SEO, email, PR, analytics, and AI-driven search, and drives testing, discoverability, innovation, and team development.

Serves as a strategic finance partner to commercial and marketing teams by leading budgeting, forecasting, variance analysis, and long-range planning. Builds financial models, evaluates investments, identifies business risks and growth opportunities, and provides actionable insights to leadership. The role communicates financial performance, influences cross-functional stakeholders, and supports initiatives from concept through implementation.

Leads Choice Hotels’ group, meetings, and events sales strategy and revenue growth. Manages sales leaders and inside sales teams, establishes performance goals, develops channel strategies, oversees partnerships and budgets, and drives CRM, Tableau, and data-driven selling practices. Partners cross-functionally with marketing, distribution, revenue management, and sales enablement while educating hotel operators, identifying market opportunities, and leading strategic initiatives.

Develop and maintain Choice Hotels’ native mobile applications in a collaborative software engineering team. Responsibilities include writing clean code, delivering tested features to QA, contributing to sprint reviews and retrospectives, collaborating with Product, Design, and Analytics, and following software development best practices. The role requires mobile development experience with Java, Swift, or Kotlin and familiarity with AWS environments, testing, source control, and Agile methodologies. It is an individual contributor role requiring four days onsite in Scottsdale, Arizona.

Manages a portfolio of franchisee accounts and supports collection of outstanding receivables. Responsibilities include monitoring aging and delinquency, contacting franchisees, arranging payments, resolving billing disputes, documenting collection activity, escalating high-risk accounts, and supporting defaults, settlements, suspensions, and terminations. The role partners with Legal, Finance, Sales, and Operations while preparing portfolio updates, identifying trends, and contributing to process improvements.

Manage a portfolio of franchisee accounts, oversee collections and receivables, assess financial risk, negotiate payment arrangements, and recommend escalations such as settlements, defaults, suspensions, and terminations. Partner with Finance, Legal, Sales, and Operations; maintain account documentation; analyze portfolio trends; report risks and collection outcomes; improve processes; and support franchisee relationships while protecting company interests.

Leads enterprise program activation and enablement, including deployment frameworks, governance, readiness, adoption, initiative intake, portfolio visibility, risk management, and implementation measurement. Partners with cross-functional leaders and franchise stakeholders to operationalize strategic initiatives, improve execution, and drive business outcomes. Develops playbooks and standards, advises on change enablement, and leads adoption of AI-enabled tools that improve planning, communications, reporting, and operational effectiveness.

Leads the design and delivery of enterprise analytics data products, Tableau dashboards, AI-generated narratives, and conversational analytics experiences. Architects SQL-based data sources using Redshift and S3, develops Python reporting tools, governs semantic layers and data quality, and partners with engineering and data science teams. Advises senior stakeholders, translates ambiguous business questions into actionable insights, drives self-service analytics adoption, evaluates AI tooling, and manages cross-functional analytics workstreams.

Lead enterprise architecture strategy and reference architecture, partner with business and technology leaders, design scalable cloud and API-based systems, govern architecture standards, mentor teams, drive innovation and roadmap for platform evolution while ensuring resilience, observability, and alignment with business objectives.

Lead global billing operations and strategy for Choice Hotels, ensuring accurate invoicing, revenue recognition, SOX compliance, and KPI reporting. Drive billing transformation, automation, system implementations, cross-functional issue resolution, and manage a team of direct reports while improving processes, controls, and customer/franchise relationships.