Jobs at Choice Hotels International

Manages franchise development deals from application through execution, including negotiating terms, preparing and revising agreements, obtaining approvals, coordinating with legal and business stakeholders, and maintaining accurate records. Conducts financial, market, geospatial, and franchisee research; supports Franchise Disclosure Document updates; manages DocuSign workflows; ensures compliance with franchising laws, internal policies, and Sarbanes-Oxley controls; and identifies process improvements.

Drives hotel revenue performance by identifying commercial opportunities, developing property-level plans, coordinating cross-functional resources, and activating enterprise programs. Analyzes performance, pricing, demand, distribution, and market-share trends to create actionable recommendations for hotel and field leaders. Manages commercial activation projects, tracks implementation and outcomes, develops scalable playbooks, and measures return on investment. Partners with revenue management, sales, marketing, loyalty, distribution, digital commerce, and hotel stakeholders to improve adoption, execution, and sustainable business growth.

Leads enterprise program activation and enablement, including deployment frameworks, governance, readiness, adoption, initiative intake, portfolio visibility, risk management, and implementation measurement. Partners with cross-functional leaders and franchise stakeholders to operationalize strategic initiatives, improve execution, and drive business outcomes. Develops playbooks and standards, advises on change enablement, and leads adoption of AI-enabled tools that improve planning, communications, reporting, and operational effectiveness.

Develops enterprise financial applications and modular components supporting ERP, EPM, billing, and accounting workflows. Participates in Agile planning, coding, testing, releases, integrations, security implementation, and compliance activities. The role requires collaboration across finance and technology teams while applying software development standards, cloud services, DevOps practices, infrastructure as code, and SQL. It is an individual contributor position based four days onsite weekly in Scottsdale, Arizona, with no visa sponsorship.

Leads strategy and execution for Choice Privileges, including loyalty product design, member benefits, tier architecture, earn-and-burn economics, points valuation, fee governance, and lifecycle engagement. Builds financial and performance models, drives enrollments and repeat stays, manages cross-functional workstreams, and reports loyalty metrics to senior leadership. Leads a team of 2–4 and partners with Marketing, Digital, Revenue Management, Finance, Technology, and Product.

Leads upscale hotel revenue management across the ChoiceROCS portfolio, managing Regional Managers and Revenue Managers. Drives revenue growth, property performance, business readiness, change adoption, process improvement, stakeholder engagement, KPI reporting, and franchisee support. Oversees implementation of new technologies and processes while coordinating with commercial, sales, marketing, loyalty, and operations teams.

Leads international commercial performance and brand operations across franchise markets. Develops commercial strategies spanning sales, revenue management, distribution, demand generation, partnerships, and customer acquisition while ensuring consistent brand execution with local adaptation. Coordinates headquarters, regional, and cross-functional teams, drives franchise performance and guest experience improvements, and oversees global program rollouts. Manages and develops international commercial and brand operations teams, including dotted-line regional leaders, while supporting strategic planning, staffing, and talent decisions.

Design guest-facing web and mobile experiences and internal Customer Care tools. Create user journeys, wireframes, prototypes, and high-fidelity designs in Figma; conduct research and usability testing; apply accessibility and human-centered design; support AI-powered features, experimentation, and A/B testing; and collaborate with product, engineering, research, analytics, and design teams.

Manages a portfolio of 60–65 corporate accounts, negotiating preferred travel programs, groups, events, and project RFPs. Develops account plans, conducts executive business reviews, identifies prospects, and converts new accounts. Maintains CRM data, analyzes account and market data, presents customer proposals, and grows hotel revenue share. Requires B2B enterprise sales experience, CRM proficiency, and travel up to 25–50%.

Leads the strategy, performance, growth, financial results, and guest experience for Choice Hotels’ seven-brand Upscale portfolio. Develops long-term brand and portfolio strategies, manages multi-unit P&L outcomes, strengthens owner and franchisee value propositions, and drives hotel performance and expansion. Partners across marketing, commercial, operations, loyalty, technology, development, and franchise services while leading a high-performing team and influencing senior stakeholders, owners, and operators.

Leads complex, cross-functional brand programs across a multi-brand hotel portfolio from strategy and pilots through implementation, measurement, and continuous improvement. Evaluates operational feasibility, guest impact, financial value, and scalability; manages stakeholders, vendors, risks, dependencies, governance, communications, and implementation readiness. Partners with Finance and Analytics to assess performance and ROI while supporting brand standards, guidelines, documentation, and field execution.

Design and deliver governed analytics products, Tableau dashboards, AI-generated narratives, conversational analytics, and automated reporting solutions. Prepare data using SQL, AWS Redshift, Amazon S3, semantic layers, and published extracts. Translate business questions into actionable analytical stories, validate data quality, optimize performance, and collaborate with data scientists, engineers, product partners, and stakeholders in an agile environment.

Provides legal and administrative support for franchise compliance, litigation, collections, terminations, settlements, and releases. Drafts legal notices and agreements, researches contracts and files, calculates liquidated damages, monitors compliance matters, maintains tracking systems, and supports counsel and business partners. Independently manages multiple deadlines and priority requests while ensuring legal notice and regulatory requirements are met.

Provides analytical, reporting, presentation, and project coordination support for strategic sourcing. Responsibilities include developing spend and savings dashboards, supporting RFP/RFI/RFQ processes, evaluating suppliers, researching vendors and markets, maintaining contract and negotiation documentation, applying AI tools to improve workflows, negotiating smaller agreements, and owning IT purchase order processes.

Leads end-to-end strategic sourcing initiatives, including supplier discovery, RFI/RFP/RFQ development, proposal evaluation, commercial negotiations, contracting, and supplier performance management. Analyzes spend, market intelligence, financial data, and business cases to support procurement recommendations. Partners cross-functionally to optimize costs, mitigate risk, improve services, and identify revenue opportunities. Also drives improvements to procurement processes, analytics, systems, and AI-enabled workflows.

Build and support developer platforms, CI/CD pipelines, source control integrations, infrastructure automation, cloud-native services, and software supply chain security capabilities. Partner with engineering teams to improve development, testing, deployment, and release processes. Troubleshoot tooling and cloud platform issues, establish reusable standards, evaluate new technologies, and participate in operational support and on-call activities.

Leads enterprise-wide, full-funnel paid media strategies across search, social, display, video, metasearch, audio, and digital out-of-home channels. Manages agency and partner relationships, media budgets, forecasts, campaign optimization, testing, attribution, and measurement frameworks. Advises stakeholders using data-driven insights to improve return on investment and business performance while coordinating with Brand, Analytics, Creative, and Finance teams.

Leads strategic brand initiatives for WoodSpring Suites and Everhome Suites, translating strategy into project plans, business cases, and measurable outcomes. Coordinates cross-functional teams, franchisees, vendors, and advisory councils; analyzes financial, operational, competitive, and performance data; and develops executive recommendations. Oversees prototype and product-related initiatives, evaluating owner ROI, capital requirements, operational feasibility, and speed to market. This autonomous role influences stakeholders and supports brand performance across extended-stay hotel franchises.

Facilitates virtual and in-person learning programs for franchisees, hotel associates, and contact center staff. Develops and maintains instructor-led, virtual, eLearning, video, and reference content; supports instructional design and program effectiveness. Provides coaching and learning consultation, promotes certification and continuous development, and collaborates with stakeholders on operational excellence, guest service, revenue generation, and brand performance. Supports workshops, conventions, onboarding programs, and other learning events.

Supports compensation operations by managing pay-program controls, data quality, reporting, system workflows, compensation cycles, survey submissions, and recurring processes. Partners with HR, Payroll, Talent Technology, and Compensation to translate requirements into practical workflows, identify operational risks, improve and automate processes, and ensure accurate compensation administration. The role also coordinates compensation operations for managed hotel associates and documents processes, controls, decisions, and outcomes.