Position Summary
The role of Front Office Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.
If you are outgoing, organized, and interested in building a robust and versatile skillset, then we want to meet you!
SHIFT:
Full Time | Part Time
WHAT WE OFFER:
Our quirky group offers a break from the repetition, with no two days that are ever the same. We a pleased to offer:
1st of the month following 30 days of service :
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Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, auto insurance, and so much more!
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Employer paid Accident insurance and HSA contribution
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401(k) Retirement Plan
90 Days:
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Paid Vacation and Sick Time
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8 Paid Holidays
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Paid Bereavement
1 Year:
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Paid Floating Holidays
RESPONSIBILITIES:
As a guest services representative, you will be the face of the Radisson La Crosse. You will be responsible for, but not limited to:
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Incoming and outgoing guests, phone calls, reservations and other day-to-day functions of the hotel
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Ensuring timely and impeccable prioritization and organization of your workspace and general lobby spaces
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Presenting a positive attitude and polished appearance to guest and team members
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Communicating effectively with all guests, staff and vendors
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Driving 10 person passenger shuttle to/from airport
REQUIREMENTS:
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Must be comfortable multitasking phone, computer and guest inquiries
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Must hold valid drivers license and pass a MVR background check and drug screen
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Ability to provide exceptional customer service and a Yes I Can! attitude
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Opera experience preferred
PHYSICAL DEMANDS:
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Ability to stand, stoop or bend for entire shift
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Ability to lift up to 20 pounds
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
What We Do
Choice Hotels International, Inc. (NYSE: CHH) is one of the world’s largest and most successful lodging franchisors. On August 11, 2022, Choice acquired Radisson Hotels Americas, adding nine brands and approximately 67,000 rooms to its portfolio in the United States, Canada, Latin America, and the Caribbean. With 22 brands, Choice Hotels has more than 7,500 hotels and nearly 650,000 rooms in 46 countries and territories as of August 11, 2022. The Choice® family of hotel brands provides business and leisure travelers with a broad range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. At our worldwide corporate headquarters in the Washington metropolitan area (North Bethesda, MD), our IT center in Scottsdale, AZ, and St. Louis Park (MN), and through our associates across the globe, we keep those hotels humming by serving as a champion for our franchisees. When you #MakeItYourChoice, you will have the environment, the tools, and the momentum to drive your career and organizational success
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