Customer Onboarding Lead

Who are we looking for?

SkyTouch Technology is a leader in providing innovative hotel property management solutions. We are seeking a Customer Onboarding Lead to join our Customer Onboarding team. This is an exciting opportunity for motivated professionals who are passionate about delivering an exceptional onboarding experience to our customers while delivering SkyTouch Platforms onboarding support and training. This individual must be able to thrive in a fast paced and highly dynamic organization, and embrace a result driven, performance-based culture where customer satisfaction, delivery, and quality are key performance indicators.

Are you passionate about customer service, have prior hotel experience, are adaptable, and possess strong communication skills? We invite you to apply today for our Customer Onboarding Lead role today and #MakeItYourChoice.

Your Responsibilities

• Build customer relationships to promote customer retention and loyalty.

• Collaborates and coordinates with technology vendors and onboarding stakeholders to ensure the successful installation of the SkyTouch Platforms and all requisite technology services.

• Lead the onboarding process for new properties, ensuring a seamless transition to SkyTouch’s property management system.

• Determines causes of any system limitations and uses analytical problem-solving skills to pivot and deliver corrective measures as required.

• Provide installation and training to customers, ensuring they are equipped to use our platform effectively.

• Function as the primary point of contact during the onboarding phase, addressing any issues or concerns promptly.

• Develop and maintain documentation and training materials for internal and external use and customer reference.

• Ability to travel for onsite training or conferences.

• Ability to work various hours and days (including nights, weekends, and holidays),

Your Experience, Skills & Competencies

• College degree in hospitality management or equivalent hotel hospitality experience required 

• Hotel general manager experience preferred 

• Experience with facilitating/ training /presentation skills preferred 

• Ability to train a diverse audience 

• Ability to be flexible with changing schedules and priorities 

• Ability to work independently and without direct supervision 

• Motivated team player with a positive attitude 

• Excellent interpersonal skills 

• Effective organizational and time management skills

• Effective written and verbal communication skills 

• Exceptional listening skills 

• Ability to multi-task in a fast-paced, constantly changing environment 

Your Team

This is an individual contributor role that will report to the Manager, Customer Onboarding Leads. You will have 8 peer teammates and collaborate with cross functional departments on a regular basis.

Your Work Location

SkyTouch Technology's office is located in Scottsdale, AZ. As a field-based employee, you will enjoy the flexibility of working remotely while occasionally traveling to various properties for onboarding and training. Your primary work location will be your home office, but you may be expected to visit the Scottsdale office from time to time. Although this role is field based, candidates must be based in the greater Phoenix area.

About Choice

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper midscale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business.

Salary Range

The salary range for this position is $64,494.00 to $81,066.00 annually.

Pay ranges listed are for this position and are what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage

• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance

• Financial benefits for retirement and health savings

• Employee recognition programs

• Discounts at Choice hotels worldwide

*** PLEASE NOTE: This role is not eligible for sponsorship ***

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.