Head of Global Total Rewards

About Us:

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. 

Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! Helping restaurants thrive, not just survive.

What we’re looking for:

The Global Director of Total Rewards will lead Tarro’s global compensation, benefits, and rewards strategy, ensuring alignment with business goals and creating a seamless experience for our workforce across the United States, Canada, the Philippines, and Malaysia. This role will drive the implementation of scalable, equitable rewards practices, improve processes, and enhance employee experience globally.

The position reports to the VP of People & Places and sits on the People Operations team that includes global leaders focused on building scalable HR systems fostering a high-performance culture. The team is agile, supportive, and values innovation and continuous improvement.

What you’ll accomplish:

• You’ll develop and refine a compensation philosophy and structure aligned with company growth, culture, and market competitiveness, including salary bands, job leveling, and benchmarking.

• You’ll oversee timely execution of annual merit, promotion, and bonus cycles, ensuring alignment with performance standards.

• You’ll design cost-effective, region-specific benefits packages and cultivate relationships with providers. Lead wellness programs to enhance employee engagement and well-being.

• You’ll manage equity programs (e.g., stock options) to align employees with company success. Ensure compliance across jurisdictions and administer equity refreshes while guiding employees on equity value.

• You’ll collaborate with sales, finance, and operations to design scalable, performance-driven incentive programs. Continuously optimize to align with company goals and market trends.

• You’ll ensure compliance with labor laws and regulations. Conduct regular audits to ensure equitable pay practices and address discrepancies.

• You’ll leverage data analytics to assess compensation effectiveness, identify trends, and provide insights on attraction, retention, and cost control. Present findings to leadership.

• You’ll create clear communication materials to explain total rewards packages. Train leaders to discuss compensation, equity, and career path alignment with their teams.

• You’ll partner with talent acquisition, HR, and finance to align pay ranges for new roles and guide compensation strategies as the company scales.

• You’ll develop scalable compensation and benefits processes to support growth. Utilize HRIS or specialized software to streamline administration.

• You’ll monitor total rewards trends to maintain competitiveness and adapt programs in response to external shifts, like remote work trends, and recommend updates as needed.

One 1 deliverables:

• Evaluate Incentive Plans: Assess current incentive structures and provide initial insights and recommendations for optimization.

• Standardize Global Incentives: Review and standardize global incentive programs, including sales and agent incentives, to create scalable, consistent models with regional allowances.

• Own Merit and Bonus Cycles: Take ownership of the monthly, quarterly, and annual merit, promotion, and bonus cycles across all regions, ensuring timely execution and alignment with performance standards.

• Finish Compensation Philosophy: Gather stakeholder feedback on the current draft, make adjustments, and implement something that aligns with company goals, culture, and market trends, including salary bands and job leveling frameworks.

• Oversee Equity Program Management: Take responsibility for the equity program, ensuring compliance and guiding employees on equity value and impact.

• Ensure Compliance: Ensure compliance with labor laws and regulations globally, conducting audits to address any pay discrepancies or compliance gaps or reporting requirements.

• Leverage Data Analytics: Use data analytics to evaluate compensation effectiveness and provide actionable insights on employee retention and attraction.

• Create Communication Materials: Develop clear, concise materials to educate employees on their total rewards packages and provide training for managers on compensation discussions.

• Lead Open Enrollment Process in US, MY and PH.

About you:

• 6+ years of experience in total rewards, compensation management, or related fields, with a minimum of 6 years in compensation program design—including compensation philosophy, pay bands, job evaluations, and incentive programs.

• Expertise in global compensation and benefits practices, with experience managing multi-country total rewards and benefits programs, either directly or via brokers, and knowledge of compliance with federal and state (US) regulations; global compliance knowledge is a plus.

• Proven experience with equity programs

• Skilled in evaluating and recommending improvements to sales incentives and commission structures.

• Strong analytical skills and proficiency in HR software and Microsoft Excel (e.g., v-lookups, pivot tables) for complex data analysis, trend identification, and data-driven decision-making.

• Has participated in open enrollment and helped to design benefits with a geographically dispersed workforce.

• Must have experience working internally (not just consulting)

Bonus points:

• Familiarity with high-growth tech environments

• Prior experience supporting Asia-based workforces

• Prior experience supporting international sales organizations

• Strong cross-functional collaboration skills.

• People Leadership Experience

• Experience with Pave, Bamboo HR orConfirm a plus

• Experience with Mercer, Radford, Towers Watson, Deloitte Comp Strategy

Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

The salary range for this role is $160,000-$185,000.