Jobs at BrightEdge

Provides hands-on IT support across BrightEdge’s San Mateo office and San Jose-area data center. Responsibilities include troubleshooting Windows and macOS devices, Microsoft 365 applications, accounts, permissions, networks, endpoint security, and hardware; managing tickets, employee onboarding and offboarding, IT assets, documentation, and data center equipment. The role requires reliable transportation, occasional site commuting, strong customer service, and the ability to lift up to 30 pounds.

Manage enterprise customer accounts throughout the lifecycle, using SEO analytics and digital marketing insights to improve business outcomes. Analyze and present customer data, translate business needs into platform workflows and reporting, lead training and adoption sessions, manage integrations, and identify opportunities to expand platform value through advanced AI-powered use cases. The role requires onsite work three days per week in London.

Own and grow enterprise and mid-market customer accounts, serving as the primary commercial contact. Build executive relationships, secure renewals, drive upsells and expansion, demonstrate ROI using performance data, forecast revenue, and meet retention and growth quotas. Collaborate with Customer Success Managers to improve adoption and account health while identifying new use cases and stakeholders.

Lead and develop a team of 6–8 Customer Success Managers while managing complex enterprise customer relationships. Coach team strategy, resolve escalations, drive platform adoption, engagement, retention, and measurable SEO and digital marketing outcomes. Monitor KPIs, report performance to executives, partner cross-functionally, and advocate for customer needs. The role requires executive communication, digital marketing expertise, and at least four days onsite in Cleveland.

Lead BrightEdge’s omnichannel Customer Success team of 6–8 CSMs, overseeing hiring, coaching, performance, account strategies, adoption, engagement, retention, and executive reporting. Serve as an escalated customer advocate for enterprise clients, helping resolve marketing and analytics challenges and achieve measurable SEO outcomes. Collaborate with Product, Marketing, and Engineering while driving customer success programs and developing a high-performing, customer-focused team.

Own revenue operations analytics and process optimization, including bookings, upsell, renewal, and retention forecasting. Partner with sales, customer success, finance, and executives to improve workflows, Salesforce architecture, Deal Desk governance, reporting, and sales processes. Lead operational projects through implementation, documentation, and change management, while managing month-end operational reporting and close activities.

Design, develop, and maintain software solutions. Collaborate with teams, conduct code reviews, and mentor junior developers to ensure software quality.

The Software Development Manager will lead a team to develop new products, oversee project management, and enhance software solutions while ensuring timely delivery and team performance.

The Sales Development Representative is responsible for sourcing, qualifying, and setting up demos for the Senior Sales Team, contributing to the company's revenue growth through effective communication and sales strategies.

Account Executives at BrightEdge manage the sales cycle, work with C-level executives, and develop opportunities to exceed quotas in digital marketing technology.

The Engineering Manager will lead and mentor engineering teams, define technical strategies, collaborate with cross-functional teams, and drive project success with a focus on high-quality software delivery.

Manage incoming U.S. inbound leads, respond within defined service levels, execute phone, email, and LinkedIn outreach cadences, qualify prospects using BANT-AI criteria, generate qualified opportunities for account executives, and maintain accurate Salesforce records. The role also involves lead routing, recycled-lead nurturing, account research using sales intelligence tools, consultative pitching around enterprise SEO and AI search, competitor positioning, and structured handoffs to sales executives.

Lead and develop a team of Account Executives, driving new business growth through strategic direction, coaching, and pipeline management.

Sales Development Representatives source and qualify potential customers for demos, assist in developing marketing strategies, and are trained for growth into Account Executive roles.

Manage mid-market enterprise accounts to drive adoption, retention, and expansion of BrightEdge products. Build relationships with stakeholders, develop performance plans, support digital marketing/SEO goals, run QBRs, drive organic channel performance, identify renewal/upsell opportunities, and create customer-facing materials and best practices.

Lead and develop a team of Enterprise Account Executives, manage pipelines, and drive sales strategies for upper mid-market and enterprise clients.

The Account Executive will manage the sales cycle, present BrightEdge, qualify opportunities, and develop customer relationships, primarily using Salesforce for tracking and forecasting.

Drive business outcomes for enterprise customers by enabling effective SEO analytics. Build strong relationships, support platform integration, and communicate complex requirements to ensure customer satisfaction and success.

The Sr. Account Executive will manage the sales cycle, build relationships with executives, and exceed quotas using Salesforce.

As a Customer Success Manager, you will manage relationships with customers, implement plans to achieve goals, and track success metrics, ensuring satisfaction and growth opportunities.