Teams at BrightEdge

Provides hands-on IT support across BrightEdge’s San Mateo office and San Jose-area data center. Responsibilities include troubleshooting Windows and macOS devices, Microsoft 365 applications, accounts, permissions, networks, endpoint security, and hardware; managing tickets, employee onboarding and offboarding, IT assets, documentation, and data center equipment. The role requires reliable transportation, occasional site commuting, strong customer service, and the ability to lift up to 30 pounds.

Manage enterprise customer accounts throughout the lifecycle, using SEO analytics and digital marketing insights to improve business outcomes. Analyze and present customer data, translate business needs into platform workflows and reporting, lead training and adoption sessions, manage integrations, and identify opportunities to expand platform value through advanced AI-powered use cases. The role requires onsite work three days per week in London.

Own and grow enterprise and mid-market customer accounts, serving as the primary commercial contact. Build executive relationships, secure renewals, drive upsells and expansion, demonstrate ROI using performance data, forecast revenue, and meet retention and growth quotas. Collaborate with Customer Success Managers to improve adoption and account health while identifying new use cases and stakeholders.