The Role
Manage enterprise customer accounts throughout the lifecycle, using SEO analytics and digital marketing insights to improve business outcomes. Analyze and present customer data, translate business needs into platform workflows and reporting, lead training and adoption sessions, manage integrations, and identify opportunities to expand platform value through advanced AI-powered use cases. The role requires onsite work three days per week in London.
Summary Generated by Built In
Shape the future of Search.
About BrightEdge
BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.
What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.
About the Role
This role requires 3 days a week, T-TH, onsite in our London office.
Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.
As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge’s most sophisticated customers from launch all the way through the customer lifecycle. You evangelise the value of a well-implemented SEO analytics environment and when you build that value, great things happen for your customer. BrightEdge is the gold standard for SEO data, and you bring this to life by ensuring that the platform is tailored to the multiple divisions of a large organization. You are with your customer every step of the way to make BrightEdge make a difference to their business.
How you'll spend your time:
- Drive Business Outcomes — Turn customer data and digital marketing insights into strategies that improve brand visibility and business performance.
- Analyze & Present Data — Analyze customer data, identify meaningful insights, and confidently present findings and recommendations to customer leaders and executives.
- Translate Business Needs — Understand customer goals and translate them into effective platform workflows, reporting, research, and use cases.
- Drive Adoption & Engagement — Lead customer sessions, train teams across divisions, and drive platform adoption through ongoing education and strategic partnership.
- Expand Customer Impact — Build strong relationships, identify opportunities to increase platform value, and enable advanced AI-powered use cases that support long-term customer success.
We're excited about you if you have:
- 5+ years of relevant experience managing multiple customer accounts, ideally in Customer Success, Digital Marketing, Analytics, or a related field
- Bachelor’s degree required
- Data & Business Acumen — Ability to uncover business needs, analyze data, develop insights, and present recommendations to customers and executive stakeholders
- Platform & Project Management — Experience driving technology adoption, managing complex integrations, and partnering with technical and business stakeholders
- Digital Marketing Expertise — Strong understanding of digital marketing with working knowledge of SEO
- Analytics Experience — Enterprise experience with Tableau, Domo, Power BI, Adobe Analytics, or similar platforms
Benefits:
- Competitive salary and bonus
- Comprehensive benefits (including BUPA healthcare)
- Fully stocked kitchens
- Social events
- Opportunity to expand your experience and knowledge
- Smart and fun colleagues
- Central Birmingham location
- Working in a fast-paced environment where you can make a difference
How we work
BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.
If you’re excited about this role but don’t meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we’re committed to building a team where everyone feels they belong and can do their best work.
Skills Required
- 5+ years of relevant experience managing multiple customer accounts, ideally in Customer Success, Digital Marketing, Analytics, or a related field
- Bachelor's degree
- Ability to uncover business needs, analyze data, develop insights, and present recommendations to customers and executive stakeholders
- Experience driving technology adoption, managing complex integrations, and partnering with technical and business stakeholders
- Strong understanding of digital marketing with working knowledge of SEO
- Enterprise analytics experience with Tableau, Domo, Power BI, Adobe Analytics, or similar platforms
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
As brands have become publishers, the digital world has become the most important distribution channel. The BrightEdge Content Performance Marketing platform helps brands Target Demand, Create and Optimize Content, and Measure Results to win on the content battleground. BrightEdge transforms online content into tangible business results, such as traffic, revenue, and engagement. Our platform is powered by an Artificial Intelligence engine, DataMind, and is the only company capable of web-wide, real-time measurement of digital content engagement across all digital channels, including search, social, and mobile.
