About BrightEdge
BrightEdge is a leading SEO, search, and brand visibility platform helping companies understand how their digital presence drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their brand is showing up across an evolving search landscape.
What sets BrightEdge apart is our people. With 400+ employees across 7 global offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged, and impact is visible. If you enjoy solving meaningful problems, working with data and technology, learning new things, and helping shape the future of digital marketing, BrightEdge is a great place to build your career.
As a Customer Success Manager on the OmniChannel team at BrightEdge, you’ll serve as a trusted partner to a diverse portfolio of clients, building strong relationships and helping them get the most value from the BrightEdge platform. You’ll manage a high-volume book of business, balancing day-to-day client needs with proactive engagement, strategic guidance, and ongoing platform adoption. From onboarding and education to problem-solving and long-term partnership, you’ll help clients navigate their goals, connect them with the right resources, and ensure they see meaningful value from BrightEdge.
How You'll Spend Your Time:
- Build Customer Relationships — Develop trusted relationships with key stakeholders and understand their goals, priorities, and business needs.
- Drive Customer Value — Partner with customers to define digital marketing success and demonstrate the value BrightEdge brings to their business.
- Drive Platform Adoption — Increase engagement, usage, and adoption across a diverse portfolio of customer accounts.
- Manage Customer Health — Monitor engagement and adoption to identify risks, strengthen relationships, and proactively address opportunities.
- Partner on Account Growth — Collaborate with the Strategic Account Manager on retention and growth opportunities.
- Lead Customer Communications — Develop and deliver presentations, best practices, rollout plans, QBRs, and other customer-facing materials.
We're Excited About You if You Have:
- 4+ years of experience in Customer Success, Client Services, or a similar client-facing role supporting enterprise-level customers
- Bachelor’s degree required
- Book of Business Management — Experience managing multiple customer accounts with a focus on retention, engagement, and platform adoption
- Customer Communication — Strong communication and presentation skills with the ability to build relationships across POCs, stakeholders, and executives
- Organization & Problem-Solving — Comfortable managing a high-volume book of business in a fast-paced environment while proactively addressing customer needs and challenges
- Digital Marketing Experience — Background in a digital marketing agency, SaaS, or digital marketing platform, with experience educating clients, understanding their goals, driving adoption, and troubleshooting platform or support issues
Benefits
- Motivating, high-impact work that builds your career
- Medical, dental, and vision insurance with multiple package options
- 15-23 days PTO depending on tenure plus 10 paid holidays
- Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
- Discounted gym membership and fitness benefits
- No or low cost therapy and professional coaching sessions through Spring Health
- 4-6 weeks fully paid parental leave
- Pet wellness and insurance plans to keep your furry family healthy
Skills Required
- 4-7 years of direct Account Management experience with a minimum of 3 years in Account Management or Customer Success focused on renewal and expansion of Enterprise-level business.
- Experience owning a book of business comprised of Enterprise-level accounts with demonstrated success identifying renewal and expansion opportunities and retaining accounts.
- Foundational knowledge of SEO.
- Experience working with stakeholders at all levels, from POC to Executives.
- Comfortable in a fast-paced, high-cadence environment with strong communication and presentation skills.
- Experience from a digital marketing agency or SaaS digital marketing platform.
- Experience evangelizing a channel, discovering marketing goals/needs, and driving value through existing clients.
- Experience driving platform adoption and user expansion, running recurring sessions with strong agendas and post-session follow-up, troubleshooting platform issues, and driving support resolution.
What We Do
As brands have become publishers, the digital world has become the most important distribution channel. The BrightEdge Content Performance Marketing platform helps brands Target Demand, Create and Optimize Content, and Measure Results to win on the content battleground. BrightEdge transforms online content into tangible business results, such as traffic, revenue, and engagement. Our platform is powered by an Artificial Intelligence engine, DataMind, and is the only company capable of web-wide, real-time measurement of digital content engagement across all digital channels, including search, social, and mobile.
