Jobs at BigPanda

The role involves building production-grade software for AI-driven IT solutions, focusing on backend services, architecture, and direct customer engagement.

Manage and grow large, complex enterprise accounts as a trusted advisor to C-suite and senior IT leaders. Develop and execute strategic account plans, demonstrate platform value, drive revenue expansion and retention, lead complex global deal negotiations, and collaborate with cross-functional teams to align products and deliver customer outcomes. Meet or exceed quarterly revenue and retention targets and provide market feedback to influence product direction.

The Enterprise Account Executive at BigPanda manages complex sales cycles, builds client relationships, and evaluates solutions for enterprise customers, while delivering exceptional communication and achieving sales quotas.

Manage complex sales cycles, build relationships with enterprise clients, conduct demonstrations, and help evaluate BigPanda's IT solutions.

Contract corporate marketing role supporting PR/media outreach, executive and social content, website copy updates, content development and editing, speakers bureau work, AI-assisted content workflows, and cross-functional coordination to keep projects on track.

Lead People Operations programs including compensation and total rewards, HRIS and compliance management, global entity and vendor operations, leave and policy administration, and cross-functional projects. Drive data integrity, dashboards, automation, and AI-native HR workflows to improve employee experience and operational excellence.

Manage and improve finance and GTM systems, particularly NetSuite and Salesforce, drive automation, and partner with stakeholders to meet business needs.

Serve as the technical bridge between BigPanda and customers to design, demo, and implement AIOps/observability integrations. Lead discovery, POCs, workshops, and technical presentations; support onboarding, troubleshooting, documentation, and cross-functional collaboration to drive platform adoption and influence product roadmap.

The Enterprise Account Executive will manage sales cycles, build relationships with enterprise clients, and achieve revenue goals while promoting BigPanda's solutions.

The Sales Development Representative supports Account Executives by generating leads and qualifying prospects through research, cold calling, and metrics-driven performance.

The Principal Solutions Architect will lead customer engagements in AIOps, architect solutions, and mentor other architects while ensuring client satisfaction and operational resilience.

Lead SRE responsible for ensuring platform reliability, defining and tracking SLAs/SLOs/SLIs, owning production reliability (on-call, incident response, post-mortems), driving error-budget-driven priorities, embedding reliability across the stack, and leveraging automation and AI to improve scalability and operations.

Lead UX design for AI-driven IT operations platform, define design principles, create scalable systems, mentor a growing team, influence product strategy.