Jobs at BigPanda

Develops and presents financial and operational value cases for BigPanda customers and prospects. Translates technical use cases into measurable outcomes using customer data, financial modeling, and AI-enabled analysis. Partners with Sales, Sales Engineering, Customer teams, and Product to support growth, renewals, adoption, expansion, and value realization. Creates tools, methods, thought leadership, benchmarks, and case studies while presenting value to senior executive stakeholders.

Owns product launch and release readiness from early access through general availability, including go/no-go decisions, launch calendars, KPI reporting, and cross-functional coordination. Administers Linear and DevRev, builds AI-powered workflows and integrations, improves data quality, and automates manual processes across product, R&D, and go-to-market teams.

Support enterprise sales opportunities across LATAM and the Eastern US by delivering multilingual product demonstrations, managing proof-of-value projects, explaining technical and business value, and collaborating with sales, product, engineering, customer success, and marketing teams. The role requires expertise in enterprise monitoring, event management, cloud platforms, ITSM integrations, scripting, infrastructure troubleshooting, AI tools, and customer-facing technical presentations. Up to 50% travel is required.

The Sales Development Representative supports LATAM pipeline generation through outbound prospecting, account research, lead qualification, cold calling, and booking meetings for Account Executives. The role requires managing high-volume daily activities, tailoring messaging to IT Operations and IT Service Management leaders, meeting sales metrics, partnering with Marketing and Revenue Operations, and using sales engagement and CRM tools. Candidates must speak English, Spanish, and Portuguese and have at least one year of sales or business development experience.

Lead the roadmap and delivery of an AI-native L1 IT operations agent. Partner with customers, design partners, engineering, and go-to-market teams to ship enterprise-scale capabilities, improve self-service adoption, and build trust through transparent agent experiences and feedback loops. Drive product strategy from discovery through launch in a fast-paced, ambiguous environment.

Build and own AI platform capabilities across data ingestion, enterprise integrations, APIs, agent orchestration, RAG, vector search, knowledge graphs, authentication, and workflow automation. The role involves end-to-end product ownership, customer collaboration, technical architecture, rapid delivery, production support, and prompt engineering. Engineers are expected to work independently in ambiguous environments and use AI coding tools extensively to deliver secure, reliable enterprise AI products.

Own BigPanda’s corporate social and short-form video activation. Translate strategic narratives into social posts, executive thought leadership, videos, event content, carousels, and reusable content packages. Script, shoot, edit, caption, and publish platform-ready assets; support executives on camera; activate events in real time; and establish efficient content workflows. Monitor performance, maintain brand consistency, and use audience insights and AI-assisted tools to improve content quality and reach.

Lead multiple enterprise customer implementations of BigPanda’s AI-driven IT operations solutions from kickoff through go-live. Assess IT operating models, guide cross-functional collaboration, translate customer challenges into requirements and best-practice designs, manage roadmaps, risks, timelines, budgets, and resources, and communicate outcomes to technical stakeholders and executives. Partner with Sales, Solution Architects, and Engineers to drive adoption, value realization, delivery improvements, and customer success.

Lead BigPanda’s Central region sales organization, owning revenue strategy, pipeline generation, forecasting, quota attainment, enterprise customer acquisition, partner-led growth, and team development. Recruit, coach, and retain enterprise account executives while driving regional go-to-market execution, executive deal strategy, cross-functional alignment, and performance management. The role requires extensive enterprise software sales leadership experience, strong forecasting and MEDDPICC expertise, and consistent success exceeding B2B SaaS revenue targets.

Own BigPanda’s B2B SaaS digital marketing strategy, including SEO, AEO, GEO, website redesign and optimization, paid media, conversion, security, GDPR compliance, MarTech integration, analytics, and pipeline reporting. Lead agencies, contractors, developers, SEO partners, and vendors while advising senior leadership and driving digital growth through AI-informed search and high-performing web experiences.

Build and ship AI-powered product capabilities for enterprise IT operations. Design production systems involving LLMs, agents, RAG, vector search, knowledge graphs, workflow orchestration, APIs, integrations, and automation. Own features from customer discovery through implementation, launch, troubleshooting, and iteration. Collaborate directly with customers and cross-functional teams while making pragmatic tradeoffs around reliability, cost, latency, and scalability.

Lead enterprise customer engagements from discovery through implementation, adoption, and value realization of BigPanda AIOps solutions. Serve as a hands-on technical architect and advisor, designing integrations, guiding AI readiness, resolving complex operational issues, managing project delivery, and partnering with Sales, Product, R&D, and customers. Contribute to Professional Services practices and support strategic transformation initiatives. The role requires Python or Node.js coding and 10–20% customer travel.

Own enterprise customer engagements from discovery through implementation, adoption, and go-live. Design BigPanda solutions, integrations, workflows, data models, and automations; write scripts and tooling; troubleshoot complex implementation challenges; advise technical stakeholders; create reusable architecture patterns; and mentor Solutions Architects. The role requires strong experience with observability, ITSM, incident response, enterprise implementations, coding, architecture, documentation, and consultative communication.

Lead end-to-end recruiting across Sales, Engineering, Marketing, Customer Success, and G&A while managing a globally distributed recruiting team. Partner with senior leaders on hiring forecasts and talent strategy, personally source candidates, coach recruiters, build scalable interview and recruiting processes, and improve candidate and hiring manager experiences using recruiting metrics.

Manage complex enterprise SaaS sales cycles from prospecting through close. Build relationships with enterprise clients and partners, conduct product demonstrations, help prospects evaluate BigPanda’s IT operations platform, maintain accurate forecasts, prospect persistently, present to C-level executives, and exceed revenue targets. The role is remote-based in the Mid-Atlantic region and requires strong communication, executive presence, sales methodology experience, and a consistent record of quota overachievement.

Manage complex enterprise SaaS sales cycles, prospect proactively, demonstrate BigPanda’s AIOps platform, build executive-level customer relationships, evaluate client requirements, maintain accurate forecasts, and exceed revenue quotas. The role requires leading opportunities from prospecting through close while collaborating with internal teams and supporting customer success.

Lead company-wide strategic finance: budgeting, forecasting, long-range modeling, cashflow and capital planning, investor and board reporting, embedded finance partnership with GTM/Product/R&D, and build KPI frameworks and automated reporting to support an AI-native SaaS growth strategy.

Outbound-focused SDR responsible for prospecting Fortune 2000 accounts, qualifying leads, booking meetings for Account Executives, and meeting daily activity and weekly/monthly metrics using sales tools and training. Collaborates with Marketing, RevOps, and Sales while participating in coaching, certifications, and team events.

The Enterprise Account Executive will manage sales cycles, build relationships with enterprise clients, and achieve revenue goals while promoting BigPanda's solutions.

Lead customer-facing AIOps engagements as a senior solutions architect: design and implement BigPanda solutions, drive enterprise implementations, mentor architects, influence stakeholders, and ensure value realization and operational resilience.