Jobs at BigPanda

Manage complex sales cycles, build relationships with enterprise clients, conduct demonstrations, and help evaluate BigPanda's IT solutions.

Own BigPanda's product operating system end-to-end, connecting Product, Engineering, and GTM. Build AI-powered voice-of-customer intake and beta/design-partner programs, run launch readiness and cross-functional checkpoints, prototype internal low-code/agent tooling and dashboards, unify automated metrics and reporting, and identify/manual-to-agent automations to ship first working versions and drive adoption.

Lead People Operations programs including compensation and total rewards, HRIS and compliance management, global entity and vendor operations, leave and policy administration, and cross-functional projects. Drive data integrity, dashboards, automation, and AI-native HR workflows to improve employee experience and operational excellence.

Outbound-focused SDR responsible for prospecting Fortune 2000 accounts, qualifying leads, booking meetings for Account Executives, and meeting daily activity and weekly/monthly metrics using sales tools and training. Collaborates with Marketing, RevOps, and Sales while participating in coaching, certifications, and team events.

Serve as the technical bridge between BigPanda and customers to design, demo, and implement AIOps/observability integrations. Lead discovery, POCs, workshops, and technical presentations; support onboarding, troubleshooting, documentation, and cross-functional collaboration to drive platform adoption and influence product roadmap.

Lead SRE responsible for ensuring platform reliability, defining and tracking SLAs/SLOs/SLIs, owning production reliability (on-call, incident response, post-mortems), driving error-budget-driven priorities, embedding reliability across the stack, and leveraging automation and AI to improve scalability and operations.

Manage and grow large, complex enterprise SaaS accounts across EMEA by building C-suite relationships, developing strategic account plans, driving revenue expansion and retention, leading complex global negotiations, and working cross-functionally to align solutions and deliver measurable customer value.

Lead UX design for AI-driven IT operations platform, define design principles, create scalable systems, mentor a growing team, influence product strategy.

The role involves building production-grade software for AI-driven IT solutions, focusing on backend services, architecture, and direct customer engagement.

Manage and grow large, complex enterprise accounts as a trusted advisor to C-suite and senior IT leaders. Develop and execute strategic account plans, demonstrate platform value, drive revenue expansion and retention, lead complex global deal negotiations, and collaborate with cross-functional teams to align products and deliver customer outcomes. Meet or exceed quarterly revenue and retention targets and provide market feedback to influence product direction.