Teams at BigPanda

The Senior Accountant will manage month-end close, balance sheet reconciliations, variance analysis, accounts receivable, collections, cash, prepaids, fixed assets, accruals, commissions, tax filings, intercompany accounting, audit support, and budgeting assistance. The role also supports financial reporting, internal controls, and process improvements using automation and AI-driven insights. This is a six-month, fully remote leave-coverage position requiring rapid ownership of established accounting processes.

Build and ship AI-powered product capabilities for enterprise IT operations. Own features end to end, including customer discovery, architecture, implementation, validation, release, troubleshooting, and iteration. Develop systems involving LLMs, agents, RAG, vector search, knowledge graphs, workflow orchestration, APIs, integrations, and automation. Collaborate directly with customers, product, GTM, and engineering teams while making pragmatic tradeoffs and driving rapid, high-quality delivery in an ambiguous early-stage environment.

Own enterprise customer relationships after implementation, driving BigPanda platform adoption, measurable IT operations outcomes, renewals, and expansion. Lead technical customer sessions, health checks, executive reviews, adoption roadmaps, and value conversations. Partner with account teams on renewal risk, upsell opportunities, and technical proof-of-value engagements. Act as the customer’s internal advocate while guiding integrations, troubleshooting, and platform configuration.