The Role
Owns product launch and release readiness from early access through general availability, including go/no-go decisions, launch calendars, KPI reporting, and cross-functional coordination. Administers Linear and DevRev, builds AI-powered workflows and integrations, improves data quality, and automates manual processes across product, R&D, and go-to-market teams.
Summary Generated by Built In
About Us
Summary
Focus Areas
Minimum qualifications
Preferred qualifications
Our Benefits
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
BigPanda's product organization is building a next-generation, agentic model for software delivery. Launches, releases and the handoffs between R&D, product management and the downstream teams run on a largely automated process, with careful human management where the stakes are highest. This role owns that process day to day.
You will work directly with product managers and GTM teams to run every major launch, keep the full release stream accurate and on process, and build the systems and workflows in Linear, DevRev and the AI tooling around them that let the roadmap move faster with fewer hands on it. The process is new, and much of it is yours to design.
- Run tier 1 launches end to end, from early access through GA: the plan, cross-functional checkpoints, go/no-go and date
- Keep every release, major and minor, on process, with an accurate record and clean handoffs upstream and downstream
- Own the launch calendar as the single source of truth and publish readiness status on a regular cadence
- Program-manage large GTM motions, including SKO and Customer Advisory Board preparation
- Define and track product delivery KPIs, present them to leadership, and lead improvement plans when they slip
- Administer Linear and DevRev, including configuration, user management, data quality and vendor relationships
- Build the automations, AI agents and integrations that move work between teams, and measure the manual work they remove
- Partner with business operations peers across the company on cross-functional programs
- Drive toward speed and efficiency. Treat every repeated manual step as a candidate for automation, and measure the reduction.
- Keep the data trustworthy, so the organization can report from the tools without cleanup.
- 4+ years in product operations, technical program management or launch management at a SaaS company
- Hands-on administration of Linear, Jira or a comparable system of record
- Shipped automation that replaced a manual process, using LLMs, no-code tools, webhooks or scripts
- Experience running cross-functional reviews with senior stakeholders and holding them to agenda and date
- Professional work experience in B2B enterprise software, ideally IT operations or AIOps
- Experience administering Linear and DevRev
- Track record of building AI agents or LLM-driven workflows
- Experience owning tier 1 launches from early access through GA
- Experience program-managing GTM motions such as SKO or Customer Advisory Boards
- Competitive equity
- Remote-first environment
- Unlimited PTO
- Twelve (12) paid holidays throughout the year
- Comprehensive health benefits
- #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for eligible employees to bond with a new child after birth, adoption, or foster placement.
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- Dog friendly office
- Lunches provided in office
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
Please note that visa sponsorship is not available for this position.
Market competitive salary with an anticipated base compensation range of $136,000 - $160,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.
BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward.
If you need any reasonable adjustments during the application process, please contact us at [email protected].
BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: BigPanda is an E-Verify Employer
Skills Required
- 4+ years of experience in product operations, technical program management, or launch management at a SaaS company
- Bachelor's degree or equivalent practical experience
- Experience shipping automation that replaced a manual process using Claude or another LLM, no-code tools, webhooks, or scripts
- Daily use of AI tools and ability to keep pace with their capabilities
- Experience administering Linear, Jira, or a comparable system of record
- Experience running cross-functional reviews with senior stakeholders and maintaining agendas and deadlines
- Strong collaboration, communication, and ability to influence without authority
BigPanda Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BigPanda and has not been reviewed or approved by BigPanda.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, and vision plans supported by HSA/FSA options and additional protections such as life and disability insurance.
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Leave & Time Off Breadth — Time off policies are portrayed as flexible and generous, including unlimited PTO, paid holidays, sick leave, and up to 18 weeks of fully paid parental leave for new parents.
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Fair & Transparent Compensation — Base salaries and bonuses are often characterized as competitive or market-rate, contributing to generally favorable views of overall pay.
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The Company
What We Do
BigPanda is the only Event Correlation and Automation platform built for domain-agnostic AIOps. We transform how IT teams prevent outages and resolve incidents by turning data into insights and action. Without BigPanda, IT Ops and DevOps teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. Fortune 500 enterprises such as Intel, Cisco, United, Nike, Marriott and Expedia rely on BigPanda to prevent outages, reduce costs, and give their teams time back for digital transformation. BigPanda helps organizations take a giant step towards Autonomous IT Operations by turning IT noise into insights and manual tasks into automated actions. BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, Battery Ventures, Greenfield Partners and Insight Partners. Visit www.bigpanda.io for more information.
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