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The Role
Support enterprise sales opportunities across LATAM and the Eastern US by delivering multilingual product demonstrations, managing proof-of-value projects, explaining technical and business value, and collaborating with sales, product, engineering, customer success, and marketing teams. The role requires expertise in enterprise monitoring, event management, cloud platforms, ITSM integrations, scripting, infrastructure troubleshooting, AI tools, and customer-facing technical presentations. Up to 50% travel is required.
Summary Generated by Built In
Location requirements:
Remote based role. Open to candidates in the Southeastern US. The primary focus of this role is the Latin America (LATAM) market, with additional support for accounts in the Eastern US.
Language Requirements:
Fluent (written and verbal) in Spanish, Portuguese, and English
About the Role:
Join our dynamic sales engineering team at BigPanda, where you'll play a pivotal role in supporting our enterprise sales efforts across LATAM and the Eastern US. Collaborating closely with our sales partners, you'll drive business opportunities and ensure our customers derive maximum value from our solutions. To excel in this role, you should bring previous experience in sales, customer-facing engineering, or have been an end-user of enterprise monitoring and IT operations technologies. Your ability to clearly communicate BigPanda's business value in alignment with customer objectives while effectively positioning our technology and product capabilities across executive, business, and technical levels is essential. We're looking for ambitious, self-motivated individuals ready to make an impact.
What you will do:
- Lead potential customers enthusiastically towards the anticipated business outcomes achievable with the BigPanda platform.
- Deliver exceptional product demonstrations with compelling storytelling, showing how our software delivers value through real-life examples and anecdotes, in English, Spanish, and Portuguese, as the audience requires.
- Manage proof-of-value projects end-to-end, showing how our solutions address customers' challenges from inception to completion.
- Promote our solution at various field events, including conferences, seminars, trade shows, and speaking engagements.
- Continuously pursue skill enhancement and stay abreast of developments in BigPanda's solutions, as well as industry trends and technologies, including advances in AI.
- Collaborate closely with sales partners to assess, advance opportunities, and strategize sales approaches within client accounts.
- Foster collaboration with diverse internal teams at BigPanda, including product management, engineering, customer success, and marketing.
- Demonstrate a genuine passion for sales engineering and engaging with customers.
What skills and experience you’ll bring to BigPanda:
- Fluency (written and verbal) in Spanish, Portuguese, and English.
- Minimum of 3-5 years of experience working with enterprise monitoring and event management solutions in large-scale environments.
- Minimum of 1-2 years of experience in a sales engineering role with a SaaS or traditional software vendor with a demonstrable record of success. Experience in start-ups or early-stage companies is a plus.
- Hands-on experience using AI tools in your daily work, and the ability to explain how AI changes the way IT operations teams work.
- Must be able to work in a fast-paced environment, juggling many tasks, working with many constituents, and all the while keeping BigPanda's business objectives and the customers' success at the top of mind.
- Broad general knowledge of the enterprise monitoring and event management tools landscape, with a deeper understanding of a few specific solutions (e.g., Nagios, AppDynamics, Prometheus, Zenoss, Datadog, NewRelic, Splunk, Netcool, CA, HP, Oracle Enterprise Monitoring or AWS CloudWatch).
- Broad general knowledge of Amazon Web Services, Google Cloud Platform, or Microsoft Azure, and understanding of monitoring in dynamic, public cloud environments.
- Experience in integrating ITSM tools such as ServiceNow, Jira, or Remedy with monitoring tools is a strong plus.
- Should be comfortable working with scripting languages such as Python and Javascript and be familiar with complex web application architectures and their associated technologies such as messaging environments and databases.
- Should be comfortable navigating and troubleshooting Linux and Windows server OS issues, network and firewall problems, web and application server problems, database issues, and virtualization or cloud infrastructure problems.
- Should have strong presentation skills that engage the audience and inspire confidence. This should include live product demos and technical deep-dive sessions, and the candidate should be a strong teacher.
- Up to 50% travel
Preferred Skills
- Experience using AI tools such as Claude.
- Experience selling software that utilizes AI.
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
Our Benefits:
- Competitive Equity
- Remote-first environment
- Generous PTO where you accrue roughly 25 days per calendar year
- Eight (8) paid holidays throughout the year
- Comprehensive health benefits where BigPanda covers your premiums for Private Insurance
- UK Pension Scheme through NEST
- #PandaParent support with fully paid leave options
- Family Planning/Fertility Benefit
- Financial planning services
- Employee learning & development budget
- Values-based recognition (Quarterly and Annually)
- Social community & ERG programs
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
Market competitive salary with an anticipated OTE compensation range (salary + commission target) of $xxx - xxx. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This is a commission-eligible position, and the pay mix for this role is 50/50 (AE), or 70/30 (SE)
BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
Skills Required
- Fluent written and verbal Spanish, Portuguese, and English
- 3-5 years of experience with enterprise monitoring and event management solutions in large-scale environments
- 1-2 years of sales engineering experience with a SaaS or traditional software vendor
- Demonstrable record of success in sales engineering
- Hands-on experience using AI tools in daily work
- Ability to explain how AI changes IT operations workflows
- Knowledge of enterprise monitoring and event management tools
- Knowledge of Amazon Web Services, Google Cloud Platform, or Microsoft Azure
- Understanding of monitoring in dynamic public cloud environments
- Comfort working with Python and JavaScript
- Familiarity with complex web application architectures, messaging environments, and databases
- Ability to troubleshoot Linux and Windows servers, networks, firewalls, web and application servers, databases, virtualization, and cloud infrastructure
- Strong presentation, live product demonstration, technical deep-dive, and teaching skills
- Ability to travel up to 50%
- Experience integrating ITSM tools such as ServiceNow, Jira, or Remedy with monitoring tools
- Experience working in startups or early-stage companies
- Experience using AI tools such as Claude
- Experience selling software that utilizes AI
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The Company
What We Do
BigPanda is the only Event Correlation and Automation platform built for domain-agnostic AIOps. We transform how IT teams prevent outages and resolve incidents by turning data into insights and action. Without BigPanda, IT Ops and DevOps teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. Fortune 500 enterprises such as Intel, Cisco, United, Nike, Marriott and Expedia rely on BigPanda to prevent outages, reduce costs, and give their teams time back for digital transformation. BigPanda helps organizations take a giant step towards Autonomous IT Operations by turning IT noise into insights and manual tasks into automated actions. BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, Battery Ventures, Greenfield Partners and Insight Partners. Visit www.bigpanda.io for more information.
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