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The Role
Develops and presents financial and operational value cases for BigPanda customers and prospects. Translates technical use cases into measurable outcomes using customer data, financial modeling, and AI-enabled analysis. Partners with Sales, Sales Engineering, Customer teams, and Product to support growth, renewals, adoption, expansion, and value realization. Creates tools, methods, thought leadership, benchmarks, and case studies while presenting value to senior executive stakeholders.
Summary Generated by Built In
Location requirements:
Remote based role. Open to candidates in the United States.
About the Role:
BigPanda is seeking a Business Value Manager to join our Business Value Services (BVS) team. This customer-facing role quantifies and communicates the financial and operational value of BigPanda’s agentic AI platform for IT operations—documenting value realized by existing customers and the value opportunity for prospective customers. BVS supports both pre- and post-sales outcomes, including new-customer growth, customer health, renewals, adoption, and expansion. The team champions data-driven value selling through shared models, processes, and tools, partnering across the company and using AI to make value work faster, more rigorous, and more insightful.
What you will do:
- Champion value selling across strategic accounts and the GTM organization; articulate BigPanda’s value in customers’ language and earn senior-stakeholder buy-in
- Build and present value-realization cases for strategic customers and projected-value business cases for major new-logo opportunities, supporting customer health, renewals, adoption, expansion, and new-customer growth
- Translate technical use cases and operational improvements into measurable business outcomes and financial results using customer data and defensible models
- Equip Sales, Sales Engineering, and Customer teams with methods, tools, and content for value articulation and measurement; partner with Product on the value proposition and impact of new functionality
- Develop thought leadership, case studies, industry perspectives, and benchmarks; apply AI daily to research, analysis, modeling, and storytelling, and evolve the team’s AI-enabled workflows
What skills and experience you’ll bring to BigPanda:
- 5+ years in Business Value, Value Engineering, Customer Success, or a related customer-facing role, with a track record of delivering value work to customer executives
- Experience in sales, sales engineering, or customer-facing value roles at a fast-paced technology company
- Expertise building technology business cases for both realized customer value and projected prospect value
- Strong analytical skills, including navigating complex datasets and sourcing information across multiple systems of record
- Ability to build and defend bottom-up value models using financial concepts such as revenue gain, cost savings, risk reduction, cash flow, ROI, NPV, IRR, and payback
- Executive presentation and storytelling skills, with credibility among CIO-, CFO-, and VP-level audiences
- High ownership, proactive drive, and ability to work collaboratively across functions
- Bachelor’s degree
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
Our Benefits:
- Competitive equity
- Remote-first environment
- Unlimited PTO
- Twelve (12) paid holidays throughout the year
- Comprehensive health benefits
- #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- Dog friendly office
- Lunches provided in office
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
Please note that visa sponsorship is not available for this position.
Market competitive salary with an anticipated base compensation range of $178,000 - $210,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.
BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Skills Required
- 5+ years of experience in Business Value, Value Engineering, Customer Success, or a related customer-facing role
- Track record of delivering value work to customer executives
- Experience in sales, sales engineering, or customer-facing value roles at a fast-paced technology company
- Expertise building technology business cases for realized customer value and projected prospect value
- Strong analytical skills, including navigating complex datasets and sourcing information across multiple systems of record
- Ability to build and defend bottom-up value models using revenue gain, cost savings, risk reduction, cash flow, ROI, NPV, IRR, and payback concepts
- Executive presentation and storytelling skills with credibility among CIO-, CFO-, and VP-level audiences
- High ownership, proactive drive, and ability to collaborate across functions
- Bachelor's degree
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The Company
What We Do
BigPanda is the only Event Correlation and Automation platform built for domain-agnostic AIOps. We transform how IT teams prevent outages and resolve incidents by turning data into insights and action. Without BigPanda, IT Ops and DevOps teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. Fortune 500 enterprises such as Intel, Cisco, United, Nike, Marriott and Expedia rely on BigPanda to prevent outages, reduce costs, and give their teams time back for digital transformation. BigPanda helps organizations take a giant step towards Autonomous IT Operations by turning IT noise into insights and manual tasks into automated actions. BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, Battery Ventures, Greenfield Partners and Insight Partners. Visit www.bigpanda.io for more information.
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