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The Role
The Sales Development Representative supports LATAM pipeline generation through outbound prospecting, account research, lead qualification, cold calling, and booking meetings for Account Executives. The role requires managing high-volume daily activities, tailoring messaging to IT Operations and IT Service Management leaders, meeting sales metrics, partnering with Marketing and Revenue Operations, and using sales engagement and CRM tools. Candidates must speak English, Spanish, and Portuguese and have at least one year of sales or business development experience.
Summary Generated by Built In
Location requirements:
Hybrid Role, three days in-office. Open to candidates in the Philadelphia Area.
About the Role:
BigPanda is seeking a driven and self-motivated LATAM Sales Development Representative (SDR) looking to jump-start or further develop their sales career in tech. This role will work under the support of a world-class sales process and team, with coaching and training to help build the foundation for a successful career in field sales and leadership.
The LATAM Sales Development Representative is responsible for supporting and partnering with their Account Executives (AEs) to build a quality pipeline through outbound prospecting, lead qualification, and ownership of the pre-SQL sales cycle within Tier 1 & 2 accounts.
What you will do:
- Support the LATAM region, including Brazil, Mexico, Argentina, Panama, Chile, Uruguay, Paraguay, and Colombia
- Partner with and support Account Executives in generating and booking meetings with qualified executives within our ICP, averaging 1 per week
- Conduct thorough research into prospect accounts, showcasing your understanding of their business and areas of opportunity where BigPanda can potentially assist
- Create and execute thoughtful and targeted research into prospects (IT Operations and IT Service Management leaders) — tailoring messaging and effectively performing initial qualification by identifying pain points and/or initiatives that align with BigPanda
- Complete 100+ activities a day and make 60+ calls daily
- Achieve and exceed weekly and monthly metrics (NBMs-New Business Meetings, 0a, 0b, and SQLs)
- Lead prospecting efforts into new prospect accounts
- Partner with BigPanda’s marketing team to qualify and convert leads into opportunities
- Participate in ongoing enablement, coaching, and sales training
- Actively participate in team and company events, activities, contests, and social media sharing
- Utilize sales processes, systems, tools, and resources (Salesforce, Outreach.io, LinkedIn Sales Navigator, ZoomInfo, Gong, Orum, and other selling tools) to improve SDR productivity
- Work closely with the Marketing, Enablement, Revenue Operations, and Sales teams
- Effectively pitch BigPanda to book discovery meetings with qualified prospects
- Complete regular training certifications through the learning engagement platform
- Create personalized templates and sequences regularly
What skills and experience you’ll bring to BigPanda:
- Native trilingual, speaking English, Spanish, and Portuguese
- 1 year+ of Business Development or Sales Development experience (cold-calling and prospecting)
- Experience with Salesforce, Outreach.io, LinkedIn Sales Navigator, ZoomInfo, or MEDDPICC is not required, but a huge plus!
- A demonstrated commitment to our HEART values: Hunger, Excellence, Active Transparency, Relentless Focus, and Treasure the Journey
- Strong organizational skills around metrics; ability to manage time effectively, work independently, and stay self-motivated to generate pipeline
- Results-driven mindset with the ability to effectively handle and overcome objections
- Demonstrated ability to manage multiple priorities effectively and efficiently
- Strong written and verbal communication skills
- Excellent time management and organizational skills
- A great attitude and a sense of humor!
- BA/BS degree required
Tools and Platforms:
- Outreach.io
- Salesforce
- LinkedIn Sales Navigator
- ZoomInfo
- Gong
- Orum
About Us:
BigPanda is a fast-growing, values-driven, global company that enables Tech Ops teams to keep the digital economy running. BigPanda’s AI-driven IT operations (aka AIOps) platform transforms IT data into insight and action. By eliminating IT noise, automating incident management, and keeping our customers’ digital services up and running around the clock, we become a mission-critical part of our customers’ IT operations.
With BigPanda, some of the world’s largest enterprises including Hulu, Cisco, United, and many others are able to reduce costs and increase efficiencies, accelerate business velocity, and deliver extraordinary customer experiences.
BigPanda is backed by top-tier investors including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
Our Benefits:
- Competitive equity
- Unlimited PTO
- Twelve (12) paid holidays throughout the year
- Comprehensive health benefits
- #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- Values-based culture
- Catered lunch provided in office
- Commuter Benefits
Market competitive salary with an anticipated on target earnings (OTE) range of $70,000 - $100,000 USD. Actual salaries will vary depending on a candidate’s experience, qualifications and skills.
BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Skills Required
- Native trilingual proficiency in English, Spanish, and Portuguese
- At least 1 year of Business Development or Sales Development experience, including cold calling and prospecting
- Bachelor’s degree required
- Strong organizational and time-management skills
- Ability to work independently and remain self-motivated while generating pipeline
- Results-driven mindset with ability to handle and overcome objections
- Ability to manage multiple priorities effectively and efficiently
- Strong written and verbal communication skills
- Salesforce, Outreach.io, LinkedIn Sales Navigator, ZoomInfo, or MEDDPICC experience
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The Company
What We Do
BigPanda is the only Event Correlation and Automation platform built for domain-agnostic AIOps. We transform how IT teams prevent outages and resolve incidents by turning data into insights and action. Without BigPanda, IT Ops and DevOps teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. Fortune 500 enterprises such as Intel, Cisco, United, Nike, Marriott and Expedia rely on BigPanda to prevent outages, reduce costs, and give their teams time back for digital transformation. BigPanda helps organizations take a giant step towards Autonomous IT Operations by turning IT noise into insights and manual tasks into automated actions. BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, Battery Ventures, Greenfield Partners and Insight Partners. Visit www.bigpanda.io for more information.
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