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The Role
Lead multiple enterprise customer implementations of BigPanda’s AI-driven IT operations solutions from kickoff through go-live. Assess IT operating models, guide cross-functional collaboration, translate customer challenges into requirements and best-practice designs, manage roadmaps, risks, timelines, budgets, and resources, and communicate outcomes to technical stakeholders and executives. Partner with Sales, Solution Architects, and Engineers to drive adoption, value realization, delivery improvements, and customer success.
Summary Generated by Built In
Location requirements:
Remote Based. Strongly prefer candidates on within EST or CT timezones
About the Role:
BigPanda is seeking an experienced Technical Program Manager (TPM) to join our Professional Services team. This role is pivotal in ensuring our customers achieve measurable outcomes through the adoption of BigPanda’s suite of AI solutions: AI Detection and Response, AI Incident Assistant, and AI Incident Prevention.
TPMs lead implementations that unify traditionally siloed IT functions across Observability, Event Management, Incident Management, Problem Management, Change Management, Site Reliability Engineering, and Operations. They must quickly understand each customer’s IT support model, uncover their greatest pain points, and prioritize delivery of iterative outcomes that reinforce trust in BigPanda’s products and expertise.
What you will do:
- Lead multiple customer implementations from kickoff through go-live, ensuring projects deliver business value and technical alignment.
- Quickly assess a customer’s IT operations model and guide changes that enable cross-department collaboration through BigPanda.
- Partner with Solution Architects and Engineers to translate operational challenges into product requirements and best-practice designs.
- Develop and maintain roadmaps using data-driven analysis to guide direction, prioritize initiatives, and ensure alignment with customer outcomes.
- Partner with the enterprise sales team to ensure seamless Sales <> Services transitions and maintain alignment on critical value delivery work streams.
- Scope, prioritize, and deliver iterative outcomes that reinforce value realization.
- Identify key decision-makers and stakeholders in decentralized enterprise organizations; ensure the right people are “in the room” to drive adoption and change.
- Maintain clear and consistent communication with customer and internal stakeholders on project status, risks, and outcomes.
- Champion customer success stories and outcomes that validate BigPanda’s business value.
- Contribute to BigPanda’s best practices framework and support continuous improvement of our delivery methodology.
What skills and experience you’ll bring to BigPanda:
- 6+ years project management experience with enterprise IT Projects or SaaS Implementations
- Experience with digital transformation projects and implementing operational improvements alongside technical solutions
- Demonstrated responsibility for timelines, deliverables, budget, and resources
- Detail-oriented, energetic, efficient individual with a “get it done” attitude
- Capable of building and maintaining strong relationships with a diverse set of internal and external constituencies, including senior-level executives and technical leads
- Experience developing risk identification and mitigation plans
- Experience developing and delivering value-oriented roadmaps
- Excellent communication skills; able to articulate complex projects statuses to multiple stakeholders including C-Suite executives.
- Experience in AIOps or ITOps strongly preferred
- Ability to travel up to 10% for key project milestones
About Us:
BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
Our Benefits:
- Competitive equity
- Remote-first environment
- Unlimited PTO
- Twelve (12) paid holidays throughout the year
- Comprehensive health benefits
- #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses, plus up to eighteen (18) weeks of fully paid leave for birthing parents and up to twelve (12) weeks for non-birthing parents.
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- Dog friendly office
- Lunches provided in office
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
Please note that visa sponsorship is not available for this position.
Market competitive salary with an anticipated base compensation range of $161,500 - $190,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.
BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
Skills Required
- 6+ years of project management experience with enterprise IT projects or SaaS implementations
- Experience with digital transformation projects and implementing operational improvements alongside technical solutions
- Experience managing timelines, deliverables, budgets, and resources
- Ability to build and maintain relationships with internal and external stakeholders, including senior executives and technical leads
- Experience developing risk identification and mitigation plans
- Experience developing and delivering value-oriented roadmaps
- Excellent communication skills, including explaining complex project statuses to multiple stakeholders and C-suite executives
- Experience in AIOps or ITOps
- Ability to travel up to 10% for key project milestones
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The Company
What We Do
BigPanda is the only Event Correlation and Automation platform built for domain-agnostic AIOps. We transform how IT teams prevent outages and resolve incidents by turning data into insights and action. Without BigPanda, IT Ops and DevOps teams struggle with manual and reactive incident response capabilities that are badly suited for the scale, complexity and velocity of modern IT environments. This results in painful outages, unhappy customers, growing IT headcount and the inability to focus on innovation. Fortune 500 enterprises such as Intel, Cisco, United, Nike, Marriott and Expedia rely on BigPanda to prevent outages, reduce costs, and give their teams time back for digital transformation. BigPanda helps organizations take a giant step towards Autonomous IT Operations by turning IT noise into insights and manual tasks into automated actions. BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, Battery Ventures, Greenfield Partners and Insight Partners. Visit www.bigpanda.io for more information.
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