Measuring AI usage is a classic example of Goodhart’s Law in action. Put simply, just because people are using AI doesn’t mean it’s accomplishing anything.
The area vice president explains how Toast uses coaching, field collaboration and AI-enabled tools to help sales teams grow and better serve restaurant operators.
The drag equation provides a simple lesson for companies that adopt AI without fixing their underlying issues: bigger engines do not a better rocket make.
Marlene Simpson explains the day-to-day responsibilities, coaching approach, collaboration style and performance metrics that define the unit manager role at Achieve.
