Consumer Tech Articles

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Jeff Link Jeff Link
Updated on April 20, 2024

Can an Audio-Only App Make Dating Less Swipey?

Audio meetups are all the rage. But can they really fix the gripes with mainstream dating apps?

Tiffani Bova Tiffani Bova
Updated on April 20, 2024

Inside the Customer Experience Dilemma

In the race to provide the best customer experience, employees have been left behind creating a customer disconnect. Here’s why you can’t have happy customers without happy employees.

Image: Shutterstock / Built In
Emily Lynn Paulson Emily Lynn Paulson
Updated on April 19, 2024

How Tech Can Help Moms Overcome Alcohol Issues

Weekly video meetings and a secure site create a safe space for exploring sobriety.

Image: Shutterstock / Built In
Tammy Xu Tammy Xu
Updated on April 19, 2024

How Tech Companies Are Making a Positive Impact During COVID-19

From combating misinformation to offering free services, tech companies are looking for ways to do their part.

David Ryan Polgar David Ryan Polgar
Updated on April 19, 2024

Social Media Isn’t a Platform. So What Is It?

The conception of social media companies as platforms allows them to skirt responsibility. To change that, we need to change how we talk about them.

Ellen Glover Ellen Glover
Updated on April 19, 2024

‘TikTok Made Me Buy It’ Is Only the Beginning

Social commerce is booming in the U.S., but it’s still years behind international markets.

Image: Shutterstock / Built in
David Ryan Polgar David Ryan Polgar
Updated on April 19, 2024

Let's Fix Social Media: How to Create Less Shallow Online Spaces

A smart picture frame might contain lessons for making a better social media world.

Julie Taylor and Jacob Dahlman Julie Taylor and Jacob Dahlman
Updated on April 19, 2024

Can Reddit Survive Its API Situation?

Charging for access has thrown Reddit’s developers and moderators into turmoil. What’s the way forward?

Image: Shutterstock FellowNeko / Built In
Hal Koss Hal Koss
Updated on April 19, 2024

The PlayStation DualShock’s Legacy and the Future of Haptics

PlayStation is changing its controller’s haptic tech, so we asked two experts to explain the original’s impact — and what’s next.

Sunny Betz Sunny Betz
Updated on April 19, 2024

What Is Net Neutrality?

When it comes to internet policy, the conversation can get heated.

Image: Shutterstock / Built In

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