Top IT Support & Helpdesk Jobs in Tampa Bay, FL

Provide first-level technical support for managed-services clients via phone and web tickets. Troubleshoot, record, resolve, or escalate incidents, manage user accounts, and communicate ticket status within SLAs. Maintain punctual attendance and improve technical and customer-service skills.

Serve as the primary US IT contact, providing first-line support, managing helpdesk tickets, configuring and imaging devices via Workspace ONE, handling onboarding/offboarding and device lifecycle, maintaining IT asset records, and coordinating office infrastructure with vendors to ensure secure, reliable workplace technology.

Provide application system analysis and support activities including requirements gathering, configuration, testing, troubleshooting, documentation, training, reporting, and implementation. Track issues and work effort, participate in projects and on-call rotation, develop foundational knowledge of applications and client workflows, and support departmental processes under supervision.

Lead Level 3 application support and root-cause analysis for cloud-based solutions, manage incidents/on-call rotations, monitor observability tooling, collaborate with engineering/DevOps/product teams, drive automation and improvements, and own technical projects to maintain platform stability and client relationships.

Support monthly Windows patching, Defender and .NET updates across Microsoft Substrate environments. Use PowerShell automation and KQL to investigate deployment results, troubleshoot update/MSU failures, identify installed patches and OS status, build patching packages, maintain compliance dashboards, and coordinate with engineering, security, and partner teams to remediate deployment blockers.

Support, configure, and maintain enterprise clinical and administrative applications (primarily Epic Ambulatory). Serve as first-line support, troubleshoot system and performance issues, update master files, design and test screens/reports/interfaces, and assist with project task planning and prioritization.

Provide Tier‑1 support for Warfighting Acquisition University's online learning ecosystem: handle calls, emails, and tickets; resolve account, login, enrollment, and navigation issues; record interactions in a ticketing system; follow up to resolution; and maintain professional, empathetic communication.

Provide level-1 technical support for Windows-based medical devices and applications: troubleshoot hardware/software/configuration issues, assist with system configuration and updates, handle customer inquiries about repairs/parts/orders, document resolutions, escalate complex issues to higher-tier support, and follow up on QA and repair-related items.

Provide advanced desktop, server, and network support for clients; act as first escalation for technicians; perform onsite managed-services support; document configurations and troubleshooting; evaluate system performance and recommend improvements; offer intermediate technical guidance to end-users.

Provide inbound technical support via Zendesk for Datarails' SaaS product: troubleshoot complex customer issues, respond to tickets, escalate to CS/Product/R&D, improve knowledge base, and drive customer satisfaction.