Top IT Support & Helpdesk Jobs in Tampa Bay, FL

Provides Level 2 post-sales technical support for Ricoh software and IT solutions. Investigates, reproduces, documents, and resolves escalated incidents involving workflow, cloud, print management, networking, capture, databases, and connectivity. Maintains incident records and knowledge bases, coordinates with vendors and engineering, supports installations, recommends billable services, and assists with training and documentation. The role requires remote customer interaction, controlled-lab testing, technical certifications, and occasional on-call or extended-hours work.

Supports Salesforce and other business systems through user administration, troubleshooting, data imports and cleanup, process automation, documentation, training, and system improvements. The role collaborates cross-functionally to resolve requests, improve operational efficiency, maintain data quality, and support user adoption. It also includes ongoing Salesforce learning and progress toward Salesforce Administrator certification.

Provides post-sales remote technical support for Ricoh software and IT solutions. Handles escalated incidents, troubleshoots application, connectivity, hardware, and software issues, replicates failures in controlled lab environments, documents resolutions, coordinates with vendors and engineering, and maintains knowledge bases. The role also supports installations, customer service recommendations, technical training, certifications, and system administration.

Own IT operations and employee experience for a remote workforce. Support users, administer Google Workspace, Okta, and Apple device management, and optimize AI-powered ticketing, automation, self-service, and documentation. Analyze ticket trends to resolve root causes, manage onboarding and offboarding, maintain asset inventory, support security and compliance audits, deliver training and communications, and partner with teams to improve workflows and scale IT operations.

Provides Level 2 desktop and technical support for employees and clients. Installs, configures, tests, troubleshoots, and upgrades computers, peripherals, software, virtual desktops, printers, and related infrastructure. Resolves incidents with vendors and Help Desk teams, supports LAN/WAN and telecom systems, assesses hardware and software purchasing needs, orders supplies, and trains users. Works independently in a geographically distributed, Microsoft-centric environment.

Provides Salesforce administration and end-user support, including onboarding and offboarding, ticket troubleshooting, reporting, data imports, Flow configuration, training, documentation, testing, and system updates. The role maintains data integrity, coordinates with developers, supports acquisitions and integrations, and contributes to continuous improvement. Requires Salesforce CRM experience, Platform Administrator I certification, strong communication and analytical skills, and the ability to work independently and cross-functionally.

Provides Tier 1 and Tier 2 remote technical support for hardware, software, peripherals, networks, VPN, and MFA. Manages employee onboarding, laptop provisioning, equipment shipping, user accounts, permissions, and security groups across Google Workspace, Microsoft 365, Slack, and internal systems. Creates knowledge-base articles and training guides while helping establish IT workflows for the company’s North American expansion.

Provides junior-level IT support for Department of State systems, including ticket triage, desktop and mobile device support, Government-Furnished Equipment, application deployment, infrastructure and network administration assistance, web services, account provisioning, documentation, and change management. The role works under senior staff supervision and requires an active Secret clearance, basic troubleshooting knowledge, and willingness to develop skills across multiple IT domains.

Leads the IT strategy and organization for Jacuzzi Bath, building a scalable shared-services model across manufacturing and remodeling operations. Oversees IT teams, enterprise systems, ERP and CRM implementations, service management, cybersecurity, data governance, process automation, budgets, vendors, and continuous improvement. Partners with executive and functional leaders to deliver reliable technology, improve operational efficiency, and support business growth.

Provides remote IT support for workstations, servers, printers, business applications, Microsoft 365, Azure, virtualization, and networking. Troubleshoots Windows and macOS issues, supports clients with little assistance, and serves as an escalation point for technicians. Participates in after-hours and weekend on-call rotations while meeting ticket quality, utilization, customer satisfaction, and resolution KPIs.