Top IT Support & Helpdesk Jobs in Tampa Bay, FL

Manage the enterprise ServiceNow platform across production and non-production environments. Responsibilities include user and access administration, platform monitoring, upgrades, patches, cloning, release validation, troubleshooting, security, compliance audits, documentation, performance improvement, and rollout of new capabilities such as Now Assist. The role partners with product, development, security, integration, and release teams while mentoring colleagues and supporting complex platform priorities.

Leads ITSM Problem Management for production technology services, driving root cause analysis, incident recurrence prevention, service resilience, operational readiness, and process improvements. Collaborates with engineering, development, and support teams; manages ServiceNow problem tickets and defects; supports audits and regulatory compliance; and presents operational, risk, and service metrics to senior stakeholders. Uses Python, AI, and data analysis to automate problem management and improve decision-making.

Technology Enablement and IT Operations intern supporting application administration, reliability monitoring, incident and change management, end-user technology, automation, and AI-enabled operational improvements. The intern will analyze an IT operations challenge, develop a recommendation or prototype, and present findings to technology leaders. The role provides broad exposure to enterprise technology support, observability, process improvement, and collaboration across technical and business teams.

Own complex technical support issues from reproduction through resolution, troubleshooting APIs, webhooks, workflows, integrations, and AI agent behavior. Escalate well-documented issues to Engineering, identify recurring patterns, and partner on product improvements. Create runbooks and troubleshooting guides, coach Tier 1/2 and BPO teams, support critical incidents and premier accounts, participate in on-call rotation, and handle sensitive customer data appropriately.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base maintenance. The role also supports team productivity, maintains certifications, monitors customer interactions, collaborates cross-functionally, and helps school IT administrators resolve technology issues.

Provide first-line technical and non-technical support through email, phone, chat, and video. Manage and resolve L1 tickets, troubleshoot system behavior and configurations, document solutions, explain technical issues clearly, and escalate complex problems to L2 or engineering teams. The role requires shell scripting, Python, SQL, REST APIs, GraphQL, and customer support experience, with possible weekend and allocated-shift availability.

Leads technical support operations for complex EDI, API, and file-transfer incidents. Acts as incident commander for P1/P2 issues, performs root-cause analysis, oversees queue health and SLA adherence, governs backlog reduction, mentors engineers, and drives alert tuning, process improvements, automation, and AI-enabled operational enhancements.

Provides advanced technical support for GitLab deployments serving U.S. government customers in secure, air-gapped, and regulated environments. Investigates Linux, application, infrastructure, and code issues; analyzes logs and performance; develops troubleshooting tools and documentation; partners with Engineering and Product; participates in on-call rotations, customer support, hiring, and process improvement.

Leads a Citizen IT team supporting Salesforce and PEGA applications through configuration, administration, troubleshooting, reporting, workflow management, training, and change management. Oversees Salesforce business analysts, partners with development and service leadership, improves data quality and processes, monitors performance, establishes KPIs, manages stakeholders, and drives platform adoption, productivity, and client satisfaction.

Administer and optimize Salesforce Sales Cloud and Service Cloud, including objects, data models, Flow automation, approval processes, sales pipelines, cases, Omni-Channel, Knowledge, entitlements, and SLAs. Collaborate with engineers, architects, product managers, and delivery teams on backlog planning, troubleshooting, releases, demos, integrations, and Agentforce initiatives. Support Agile ceremonies, production incidents, and Pacific Time coverage.