Senior Director, Professional Services

Deputy is a global SaaS workforce management company headquartered in Sydney, San Francisco, and London. Our platform serves over 1.5 million workers and 375,000 workplaces across 100+ countries. We are backed by top global investors and recently achieved Unicorn status. 

At Deputy, we’re improving the world of work, one shift at a time, for 80% of the world’s workforce: hourly workers. These are the dedicated employees who keep our world running – from baristas to nurses, cleaners to delivery drivers, florists to factory workers. Despite their vital role in society, most workplace technology has focused on those workers who sit behind a desk, but at Deputy, we transform the frontline. When businesses use Deputy, their workplaces thrive – the business is more profitable, compliant, and productive, while the workers are more engaged and happier at work.

If you’re passionate about creating solutions that put people first and helping businesses and their teams thrive, join us at Deputy and make an impact where it matters most!

Position Overview:

We are seeking a dynamic and experienced Senior Director, Professional Services to lead and manage our pre- and post-sale customer solutions, implementations, delivery services, and partner management functions globally. This role will oversee teams located in the US, UK, and Australia, driving operational excellence, ensuring customer satisfaction, and developing strong partnerships both internally and externally.

The ideal candidate will have extensive experience in leading global teams, strong cross-functional collaboration skills, and the ability to deliver exceptional customer outcomes. You will work closely with Sales, Product, Engineering, and Customer Success teams to ensure seamless integration between pre-sale promises and post-sale execution.

Key Responsibilities

• Leadership & Strategy: Lead and inspire a global team of delivery services professionals, including solution architects, implementation specialists, and partner managers across the US, UK, and Australia. Develop and execute a global strategy for delivery excellence.
• Pre-Sales Engagement: Collaborate with Sales, Product, and Solution Engineering teams to position our services as a differentiator during the sales process. Ensure alignment between customer needs and proposed solutions, including accurate scoping, pricing, and delivery timelines.
• Implementation & Post-Sale Delivery: Oversee the seamless transition from sales and customer success to delivery, ensuring that customer implementations are executed on time, within budget, and aligned with the agreed scope. Maintain a focus on high-quality delivery and customer satisfaction.
• Partner Management: Develop and manage strategic partnerships with key delivery partners to ensure scalability, capability, and delivery excellence in all regions. Foster strong relationships with partners to ensure they are equipped to deliver customer success.
• Operational Excellence: Drive continuous improvement in delivery processes, tools, and methodologies to optimize efficiency and customer outcomes. Implement best practices for project management, risk management, and quality assurance.
• Customer Advocacy: Act as the senior point of contact for escalated delivery issues, ensuring swift resolution and maintaining strong customer relationships. Collaborate with Customer Success and Support teams to ensure ongoing customer engagement and satisfaction.
• Global Team Management: Manage a diverse, distributed team across multiple time zones. Provide coaching, mentoring, and professional development opportunities to ensure team members are empowered and positioned for success.

Qualifications

• 15+ years of experience in delivery services, implementation, or consulting roles, with at least 5 years in a senior leadership capacity in B2B SaaS.
• Proven track record in managing global teams and complex, large-scale customer implementations.
• Deep experience in both pre-sale and post-sale delivery processes, with a strong understanding of SaaS, enterprise software, or technology-driven environments.
• Strong partner management and relationship-building skills with the ability to drive collaboration across diverse stakeholders.
• Excellent communication and presentation skills, with the ability to influence executive stakeholders internally and externally.
• Strong organizational and project management skills, with a passion for operational excellence and continuous improvement.
• Experience in managing distributed teams across different geographies (US, UK, Australia preferred).
• Experience with partner ecosystems, including resellers, systems integrators, or other third-party delivery providers.
• Familiarity with industry-standard project management tools and methodologies.
• Experience in a SaaS or enterprise software environment is highly desirable.

Employee Perks

- Ownership in the company via Share Options

- Company match 401k plan

- Comprehensive health benefits

- Commuter reimbursement program

- Flexible remote-first work policy

- Company wide development and coaching

Deputy believes in equal opportunity and that inclusiveness and diversity promotes innovation. Our global team members are from a variety of cultures. And we welcome different perspective and skills. 

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