Top IT Support & Helpdesk Jobs in Tampa Bay, FL

Provide L2/L3 technical and product support to enterprise customers for a customizable Loan Origination System. Investigate logs and configurations, reproduce issues, triage to Product and Engineering, document Help Center content, and advocate product/process improvements. Participate in occasional after-hours incident coverage and biannual offsites.

Operate and maintain Linux/Unix development, test, and production servers: patching, re-imaging, package management, monitoring, troubleshooting, and incident remediation. Own Level 2 tickets, perform root cause analysis, produce operational reports, maintain documentation and runbooks, and train Level 1 analysts. Support 24×7 rotating shifts and comply with export-control authorizations.

Provide Tier 1/2 support for macOS/Windows and cloud SaaS, manage onboarding/offboarding and IAM (SSO/MFA), administer MDM, document and resolve ITSM tickets, maintain assets/licenses, and drive automation and AI-based process improvements.

Provide mainframe operations and application support across IBM and Unisys environments (OS2200, z/OS, z/VM). Monitor and troubleshoot batch jobs, scheduling (OpCon/BMC), tape systems, and incidents using ITSM tools, perform IPLs, change management, RCA, and coordinate with government and customer personnel. Work 3rd shift and follow DISA processes and SLAs.

Provide 24x7 technical support for ClickHouse users and prospects via tickets, chat, Slack, and calls. Triage issues, run POCs, create documentation and knowledge-base content, collaborate with Engineering, Product, and GTM teams, mentor colleagues, and help improve support processes.

Provide first-line technical support and training for Electronic Logging Devices (ELDs), monitor ELD data for FMCSA/HOS compliance, generate compliance reports, troubleshoot hardware/software/connectivity issues, escalate recurring problems, and keep company practices aligned with federal and state ELD regulations.

Provide advanced, system-level technical support for optical products, troubleshoot complex customer issues, escalate to R&D, document activities, train junior staff, and participate in 24/7 on-call rotations to ensure high customer satisfaction.

Provide remote technical support via email, chat, and phone: diagnose and troubleshoot software, hardware, network, and account issues; document tickets; escalate complex problems; create and maintain technical documentation; manage multiple issues to meet SLAs; follow up with customers and suggest product or process improvements.

Provide first-level technical support for managed-services clients via phone and web tickets. Troubleshoot, record, resolve, or escalate incidents, manage user accounts, and communicate ticket status within SLAs. Maintain punctual attendance and improve technical and customer-service skills.

Serve as the primary US IT contact, providing first-line support, managing helpdesk tickets, configuring and imaging devices via Workspace ONE, handling onboarding/offboarding and device lifecycle, maintaining IT asset records, and coordinating office infrastructure with vendors to ensure secure, reliable workplace technology.