Top Tech Jobs & Startup Jobs in Tampa Bay, FL

Provide empathetic customer support to healthcare providers and patients through email, live chat, and phone. Resolve approximately 40 daily operational and technical inquiries, explain Headway’s products and insurance practices, de-escalate challenging situations, and identify customer experience improvements. The role requires weekend availability, remote work from a quiet private workspace, and strong communication, judgment, problem-solving, and goal-oriented performance.

Lead and develop Ellevation’s Product Support team, establishing service standards, SLAs, metrics, workflows, and training. Own and optimize Zendesk, scale self-service, and drive operational improvements. Coordinate bug triage and major incident communications across Support, Customer Success, Product, and Engineering. Use support insights to improve products and processes while coaching a high-performing team through change.

Support clients seeking disability benefits or insurance compensation by conducting interviews, analyzing medical records, drafting persuasive SSA memos, coordinating with representatives, managing caseloads, and collaborating with attorneys on case strategy. The role also involves improving workflows and contributing to startup initiatives with Marketing and Product. It is fully remote with quarterly travel to Los Angeles and occasional offsites.

Lead second-line technology and security risk advisory coverage across critical domains, evaluating risk exposure, control effectiveness, policy alignment, and emerging issues. Partner with engineering and security teams to improve control design and risk outcomes, coordinate remediation across risk and audit functions, communicate risk tradeoffs, and manage and coach technology risk analysts.

Architect and deliver distributed backend systems and infrastructure supporting customer service and KYC compliance workflows. Set technical direction, define roadmaps, lead end-to-end project delivery, mentor engineers, and build reliable high-scale services using Go, gRPC, TypeScript, React, cloud infrastructure, and DevOps tooling. Partner across teams and time zones to improve platform capabilities, workflow efficiency, cost, quality, customer satisfaction, and compliance outcomes.

Own and expand a portfolio of major enterprise customers across North America. Build executive relationships, develop account plans, drive cross-sell and upsell opportunities, manage renewals, lead strategic business reviews, and coordinate cross-functional teams to deliver customer outcomes. The role requires consultative selling, negotiation, forecasting, and management of multi-million-dollar account portfolios while exceeding growth and retention targets.

Manage and grow Fortune 500 and enterprise customer accounts by expanding software licensing, cross-selling products, identifying new opportunities, conducting account reviews, and achieving sales quotas. Partner with solution engineers to develop tailored solutions, engage technical executives, analyze market and competitive intelligence, and lead complex B2B software sales negotiations through close.

Manage and close software license opportunities across the full sales cycle. Qualify inbound leads, prospect named software-company accounts, conduct consultative sales with technical executives, collaborate with Solution Engineers, analyze competitors and markets, develop win-win GTM strategies, and consistently meet or exceed sales quotas.

Lead and scale analyst relations strategy to drive analyst engagement and favorable placements. Build relationships with major analyst firms, prepare executive briefings, manage evaluations (e.g., Gartner, Forrester, IDC), turn analyst feedback into actionable messaging/product recommendations, enable sales with analyst insights, and measure program impact.

Lead Teachable’s brand and content function, including brand identity, narrative, creative output, content strategy, events, PR, and earned media. Manage internal leads and creative talent, external agencies, campaigns, and cross-functional partnerships. Set strategic and creative direction, oversee events and communications, establish performance metrics, and align brand initiatives with business goals. The role also requires mentoring leaders and maintaining a consistent brand experience across channels and audiences.

Own creator and business partnerships from prospecting through deal closure, onboarding, retention, and renewal. Source and prioritize a high-value pipeline, negotiate commercial terms, run co-marketing initiatives, represent Teachable at events, and collaborate with Marketing, Product, and Growth. Track partnership performance and convert relationships into measurable acquisition and revenue.

Drive new-logo acquisition for corporate customers (up to $50k ARR) by managing prospects through complex, multi-threaded sales cycles. Hit quota, own territory with SDR partnerships, develop account-based strategies, lead demos, use sales tech stack, forecast accurately, coordinate with partners/VARs, and collaborate across Sales, Sales Engineering, and GTM teams to scale outbound messaging and close deals.

Own competitive intelligence and analyst relations for Sprout Social. Track competitors, product launches, pricing, campaigns, and market developments; publish actionable intelligence; support live competitive deals; maintain battlecards and comparison materials; and advise positioning. Coordinate analyst briefings, evaluations, submissions, and executive presentations. Build intelligence networks and partner with GTM Systems and Applied AI teams to create repeatable AI-powered workflows.

Manage a high-volume portfolio of service provider partners, identify expansion opportunities, prospect stakeholders, support partner-led sales cycles, conduct product demonstrations, and drive adoption of Huntress managed security solutions. Track pipeline and engagement activity, collaborate with sales engineering and internal teams, enable partners, and use AI tools for account preparation, follow-up, and meeting summaries.