Staff Product Manager, Tenant Scale

As a Staff Product Manager on the Tenant Scale area within Infrastructure Platforms, you’ll set product direction for how GitLab supports large, complex customers as they grow across departments, projects, and regions. This role focuses on the product choices needed to make tenant data more portable, scalable, and ready for a unified deployment model across GitLab.com, Dedicated, and, over time, Self-Managed. You’ll work on problems that sit at the intersection of product strategy, infrastructure, and customer needs, including how we build a platform to horizontally scale our SaaS architecture, how to enable tenant movement between environments, how isolation and regional requirements are handled, and what needs to be in place to support a more cellular architecture.

At the Staff level, your scope extends beyond a single group. Your direction will inform the broader Infrastructure Platforms direction, you’ll make the investment case for unified deployment capabilities, and you’ll be a recognized authority, inside and outside GitLab, on multi-tenant and cellular SaaS architecture. In your first year, you’ll partner closely with engineering and product peers to define requirements, drive alignment, and move this work from concept into a deployment model teams can build on, while coaching fellow product managers as they pick up work from the shared pool.

• Drive product strategy and direction for tenant scale and unified deployment capabilities across GitLab.com, Dedicated, and future deployment models, informing the broader Infrastructure Platforms direction and moving this work from concept into a deployment model teams can build on in your first year.
• Set quarterly and annual plans for tenant portability and platform unification, breaking large epics into issues and minimal valuable changes (MVCs) and practicing iteration across multiple groups.
• Define requirements for our unified deployment platform, including the capabilities needed before tenants can be hosted in a unified deployment unit.
• Partner closely with engineering counterparts and highly technical teams to turn infrastructure constraints and platform needs into clear product direction.
• Collaborate with product peers across the platforms organization, including teams working on GitLab.com and adjacent infrastructure areas, and manage with influence to align work that spans more than one group.
• Engage with internal and external customers to understand needs related to isolation, regional deployment, compliance, and operational readiness, using qualitative interviews to find patterns and sharpen problem statements.
• Build business cases for investment in tenant scale and unified deployment, including build, buy, and partner options, the cost of isolation, regionality, and compliance, and the expected benefits.
• Facilitate tradeoff discussions around scalability, tenant encapsulation, deployment consistency, and platform unification, and escalate cleanly to the right level of leadership when decisions or progress are blocked.
• Translate complex technical concepts into product plans, priorities, and documentation that align distributed teams on delivery milestones for tenant portability and platform unification, using error budgets and other performance indicators to inform direction.
• Represent GitLab as a trusted voice on cellular architecture and tenant scale in customer calls, events, and other external forums.
• Coach fellow product managers on direction updates, customer validation, and GitLab’s architecture and tech stack, and support a collaborative team model where product managers share ownership across a common pool of work and step into the areas where they can have the most impact.

• Experience managing product work in technical domains such as infrastructure, scalability, platform architecture, software delivery, or cloud services, with results delivered across a range of product areas rather than a single one.
• Ability to work effectively with deeply technical engineering teams and build credibility in discussions about system design, deployment models, and platform constraints.
• Knowledge of how SaaS or platform-based systems scale, including concepts such as multitenancy, horizontal scalability, autoscaling, workload isolation, and production readiness, and the ability to build a deep understanding of GitLab’s architecture and tech stack and coach others on it.
• Comfort working with customers or internal stakeholders on complex requirements, including operational, compliance, or regional deployment needs.
• Skill in turning ambiguous technical problems into clear product strategy, quarterly and annual plans, priorities, and actionable work.
• Expertise in qualitative customer interviewing and product validation, with the ability to teach those techniques to others.
• Experience building business cases, including weighing build, buy, and partner options and forecasting benefits against the competitive landscape.
• Experience collaborating across product, engineering, user experience, and other cross-functional partners in a distributed environment, using iteration and influence to raise the performance of peers beyond your own group.
• Strength in clear written and verbal communication, especially when explaining complex infrastructure topics to different audiences, with excellent presentation skills at every level of the company.
• Recognition as a thought leader in a relevant domain, internally and externally, for example through speaking, writing, or representing your company at customer events and conferences.
• Openness to candidates who bring transferable experience from engineering, technical support, or adjacent product roles relevant to large-scale platforms.

The team sits within Infrastructure Platforms and works on foundational platform capabilities. It partners closely with engineering, adjacent product managers, and internal customers across regions, with a strong emphasis on GitLab’s asynchronous working style and long-term platform thinking. Product managers on the team share ownership of a common pool of work; at the Staff level, you’ll help guide how that work is prioritized and mentor teammates as they take it on.