Top Tech Jobs & Startup Jobs in Tampa Bay, FL

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.

Manage a portfolio of strategic merchant accounts, driving revenue, GMV, product adoption, expansion, and customer satisfaction. Lead complex contract negotiations, pricing initiatives, account plans, financing optimization, and executive relationships. Analyze partner performance, recommend growth programs, and coordinate Product, Technical, Credit, Analytics, Marketing, Risk, and Support teams. Serve as a strategic account-management leader and customer advocate across omni-retail.

Support Affirm's revenue growth by partnering with cross-functional leaders, building financial models, analyzing performance metrics, and delivering analytics for executives.

Develops and manages paid digital advertising campaigns across search, social, display, and video platforms. Responsibilities include keyword research, ad creation, audience targeting, campaign optimization, performance analysis, client reporting, strategic consultations, issue resolution, and maintaining account documentation in Salesforce. The role collaborates with Analytics, Advertising Operations, Innovation, and Sales teams while supporting client satisfaction, retention, and new product opportunities.

Provides escalated technical customer support for assigned products or customer accounts. Troubleshoots hardware, software, and access issues; resolves problems or escalates complex cases to technical experts and management. Responds through phone and online channels, documents inquiries and resolutions, follows up with customers, trains users on standard procedures, and collaborates with product and service delivery teams to maintain customer satisfaction.

Leads contact center leaders and frontline teams supporting Manheim clients and operational groups. Oversees staffing, service quality, KPIs, customer escalations, coaching, training, performance management, and process improvement. Partners with auction locations, corporate teams, sales, product, and vendors to improve client experience and implement operational projects. Ensures policy compliance, workforce effectiveness, and consistent delivery of high-quality customer service.

Leads a 20-plus-person distributed Review Engineering organization across three agile squads. Owns technical direction, production reliability, incident response, system scalability, delivery metrics, hiring, performance management, and engineering career growth. Partners with Product, Design, Security, Clinical Operations, and peer engineering teams to deliver reliable, secure, high-quality systems in a regulated healthcare environment.

Designs and delivers large-scale, governed data pipelines and infrastructure across the full data lifecycle. Responsibilities include coding in Python and SQL, optimizing Airflow, dbt, AWS, Kafka, and Iceberg/Parquet workflows, implementing data quality and observability, contributing to architecture and tool evaluations, mentoring engineers, collaborating with stakeholders, and participating in on-call support.

Provide phone-based customer service to policyholders and third parties: explain policy coverage and claim status, process requests via calls, emails, and correspondence, maintain procedures and department call/time standards, and assist with claim payments.

Reviews and processes incontestable life insurance claims according to policy provisions and company procedures. Responsibilities include conducting coverage and policy reviews, evaluating investigative referrals, updating claim systems, communicating with beneficiaries and third parties, documenting claim progress, escalating complex cases, and meeting production and quality standards in a remote environment.

Manage high-volume pre- and post-sales marketing deliverables, translating AI, data, identity, and platform capabilities into client narratives, proposals, presentations, and enablement materials. Partner cross-functionally on product marketing, positioning, sales training, field marketing, events, and thought leadership. Develop scalable collateral libraries and explore AI-powered tools and workflows to improve marketing and sales efficiency.

Lead the Client Success team focusing on revenue growth and operational efficiency. Develop workflows, mentor team members, and enhance client relationships while ensuring team accountability and performance.

Lead a hands-on software engineering effort for Zeta’s real-time events pipeline. Design, build, deploy, and operate high-volume event ingestion, processing, and delivery systems. Own architecture, reliability, observability, performance, cost, data quality, and on-call improvements. Collaborate with Product, Data, and downstream platform teams, define stable interfaces and SLAs, evaluate technologies, lead production launches, and mentor engineers through design and code reviews.

Assess product and feature security risks through threat modeling, secure architecture reviews, and vulnerability remediation guidance. Partner with product managers, designers, and engineers across the technology stack; promote security culture through training, mentoring, and internal security activities; oversee security debt and explain vulnerability impacts. Build security tooling, automate security practices, develop secure coding patterns, and integrate security tools into engineering workflows.

Leads the Tooling engineering team responsible for developer experience, CI/CD, deployment automation, release workflows, observability, internal developer platforms, and AI-assisted engineering tools. Partners with Infrastructure, Security, and Product Engineering leaders to improve reliability, engineering productivity, software delivery performance, and developer satisfaction. Sets technical direction, manages roadmaps, coaches engineers, and drives cross-functional platform initiatives.

Leads customer education strategy and self-serve learning experiences to improve customer success and business outcomes. Owns educational content, webinar programs, customer playbooks, and training initiatives. Uses qualitative and quantitative data to identify learning gaps, measure engagement, reduce support needs, improve CSAT, and optimize content. Partners cross-functionally with Customer Success, Marketing, Product, subject matter experts, and customer teams while managing large projects, timelines, deliverables, and operational readiness for new products and features.

Own the strategy, roadmap, packaging, and go-to-market evolution of Pluralsight’s AI, Cloud, and Security learning solutions. Design blended learning programs, define expert perspectives, identify content and lab components, monitor market needs, and use customer and learner data to improve outcomes. Partner with Product, Sales, Marketing, Curriculum, Engineering, and Services teams, support strategic enterprise deals, manage solution benchmarks, and drive adoption, renewals, and revenue growth.

Own and evolve Pluralsight’s Cloud and Security solutions portfolio across expert positioning, solution design, roadmap, packaging, go-to-market, and performance. Develop blended learning offerings using courses, labs, assessments, and instructor-led training. Partner with Product, Sales, Marketing, Engineering, Services, customers, and subject-matter experts to launch differentiated solutions, support strategic deals, track KPIs, and continuously improve outcomes using market insights, data, and customer feedback.

Own and lead the technical direction of a major codebase section while designing, building, testing, documenting, and maintaining secure, scalable API-based decisioning products. Partner with product, engineering, and security teams on agile delivery, troubleshoot production issues, meet SLA requirements, and participate in an on-call rotation.

The Product Manager will lead internal tech initiatives, focusing on data-heavy systems and datasets, ensuring scalability and alignment across teams.

Own and improve Composer’s brokerage and trading operations, including trade lifecycle management, account servicing, escalations, reconciliations, controls, and risk workflows. Partner with Product, Engineering, Compliance, and Operations to define requirements, implement scalable solutions, support launches, analyze operational trends, and lead cross-functional initiatives in a regulated environment.

Serve as a strategic finance partner for a subscription business by leading forecasting, monitoring KPIs, building cohort and unit economics models, evaluating investments, and providing actionable insights. Collaborate with business leaders, Marketing, Product, Risk, Operations, and Accounting on financial decisions, revenue recognition, process improvements, scalability, and automation. Present recommendations to decision-makers while supporting an inclusive, collaborative Finance culture.

Develops and validates machine learning and statistical models for anti-money laundering, transaction monitoring, customer screening, and risk rating. The role evaluates AML data quality, integrates vendor solutions, maintains governance and regulatory documentation, leads model lifecycle quality control, and reports performance through management dashboards. It also supports AML risk assessments, audits, regulatory examinations, and cross-functional stakeholder coordination.