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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Composer by SoFi Segment Manager plays a key role in operating, scaling, and evolving the Composer business. This individual will own critical workstreams spanning trading and brokerage operations, process design, member servicing, risk and controls, and strategic initiatives.
The role will partner closely with Product, Engineering, Operations, and Compliance to translate business needs into scalable operating solutions. The ideal candidate combines strong brokerage expertise with structured problem-solving, sound judgment, and the ability to independently drive complex initiatives from problem identification through implementation.
What you'll do:Own and support critical Composer business operations, including trading, brokerage servicing, account operations, and complex operational escalations.
Serve as a subject matter expert across Composer's operating model, including key brokerage workflows, systems, dependencies, and controls.
Design and continuously improve end-to-end member journeys across key Composer experiences, identifying friction points and ensuring scalable servicing solutions.
Serve as an escalation point for complex or high-impact member issues, driving resolution and translating learnings into broader process improvements.
Partner across the business to identify operational pain points, define business requirements, and implement technology-enabled solutions and automation.
Support trading operations and related workflows, including trade lifecycle management, exception handling, reconciliations, corporate actions, margin and risk events.
Analyze operational data and trends to identify emerging issues, control gaps, capacity constraints, and opportunities for improvement.
Lead cross-functional initiatives from discovery through implementation, coordinating stakeholders and driving execution.
Partner with business leadership to operationalize new products, features, and strategic initiatives, including process design, controls, readiness, and post-launch monitoring.
Develop and maintain policies, procedures, controls, and business continuity plans for critical Composer activities.
Ensure operational processes align with regulatory requirements, internal policies, and risk-management standards.
Serve as an escalation point for complex brokerage, trading, and servicing issues, identifying both immediate resolutions and broader process improvements.
Proactively identify business risks and opportunities and provide clear, actionable recommendations to leadership.
5+ years of experience in brokerage, fintech, financial services, business operations, trading operations, or a related regulated environment.
Strong understanding of brokerage operations and the trade lifecycle, including trading, clearing, settlement, and account servicing.
Demonstrated ability to independently own complex projects and operational workstreams from problem identification through implementation.
Strong process-design, analytical, and problem-solving skills with experience developing scalable workflows and controls.
Ability to translate business and operational needs into clear requirements for Product and Engineering partners.
Demonstrated ability to influence and execute across Product, Engineering, Operations, Compliance, and other cross-functional teams.
Strong judgment and ability to navigate complex or ambiguous situations in a regulated environment.
Excellent written and verbal communication skills, including the ability to synthesize complex issues for senior stakeholders.
FINRA Series 7, Series 24, Series 63 or 66 required.
Skills Required
- 5+ years of experience in brokerage, fintech, financial services, business operations, trading operations, or a related regulated environment
- Strong understanding of brokerage operations and the trade lifecycle, including trading, clearing, settlement, and account servicing
- Ability to independently own complex projects and operational workstreams from problem identification through implementation
- Strong process-design, analytical, and problem-solving skills, including experience developing scalable workflows and controls
- Ability to translate business and operational needs into clear requirements for Product and Engineering partners
- Ability to influence and execute across Product, Engineering, Operations, Compliance, and other cross-functional teams
- Strong judgment and ability to navigate complex or ambiguous situations in a regulated environment
- Excellent written and verbal communication skills, including the ability to synthesize complex issues for senior stakeholders
- FINRA Series 7 and Series 24 licenses
What the Team is Saying
What We Do
SoFi wasn’t built to be a bank. Or a technology company. We were built for one mission: help people achieve financial independence so they can realize their ambitions. Redefining an entire industry isn’t easy work—and it’s not for the faint of heart. It takes a certain kind of team. People with diverse perspectives and expertise, united by a common sense of purpose. People willing to challenge assumptions but always do the right thing. People proving that innovation and responsibility don’t have to compete, but can come together to create something truly unconventional in the world. For the last eight years, we’ve been charting this new path forward. We call it The SoFi Way. At SoFi, we don’t just talk about culture: we live it. The SoFi Way is how we show up every day, how we make decisions, and how we build for our members, clients, and each other.
Why Work With Us
Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation Fintech company using innovative, mobile-first technology to help our members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront.
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Employees engage in a combination of remote and on-site work.
For the majority of our workforce who work on a hybrid schedule, the in-office requirement is a handful of days per month!
