At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.
Role Overview:
Could you be our next Customer Service Representative? American Income Life is looking for a Customer Service Representative to join the team!
In this role, you will provide excellent customer service by explaining policy coverage and claim status and assisting with claim payments or other policy information to policyholders and/or interested third parties.
This is a remote / work-from-home position.
What You Will Do:
- Heavy phone contact with policyholders, providers, and interested third parties.
- Process policyholder requests from correspondence, phone calls, and emails
- Review and maintain new and revised procedures regarding policy information.
- Maintain department standards for the number of calls, average handle, and time management.
- Pay differential available for Bilingual employees (Eng/Span).
What You Can Bring:
- High school diploma or equivalent required, some college preferred.
- At least one year of office experience preferred. Telecommunications experience is a plus.
- A background in life and Health insurance, as well as knowledge of insurance operations, is desired.
- Customer service background and strong phone skills.
- Excellent written and oral communication.
- Excellent organization skills.
- Must be able to maintain confidentiality.
- Excellent alpha and number recognition skills
- Demonstrated mathematical abilities.
- Basic PC skills.
- Ability to handle high-stress situations calmly and with tact and professionalism.
- Strong decision-making skills with the ability to analyze situations and make logical conclusions.
- Must be able to type at least 30WPM.
How American Income Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including a pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.
Skills Required
- High school diploma or equivalent
- Some college
- At least one year of office experience
- Telecommunications experience
- Background in life and health insurance or knowledge of insurance operations
- Customer service background and strong phone skills
- Excellent written and oral communication
- Excellent organization skills
- Ability to maintain confidentiality
- Excellent alpha and number recognition skills
- Demonstrated mathematical abilities
- Basic PC skills
- Ability to handle high-stress situations calmly and with tact
- Strong decision-making and analytical skills
- Typing speed of at least 30 WPM
- Bilingual English/Spanish (pay differential available)
What We Do
Globe Life is a national insurance company that helps protect the financial futures of working families. Serving millions of policyholders, Globe Life provides life and supplemental health insurance products designed to help customers prepare for the unexpected and protect what matters most. For more than a century, Globe Life has built its business around providing financial protection and delivering on its commitments to customers. Today, people across the organization bring together expertise in areas including insurance operations, customer care, technology, actuarial, finance, and other professional functions to serve policyholders and support the business. Globe Life reaches customers through multiple distribution channels, including independent insurance agents affiliated with its agency divisions. Across the organization, the work is connected by a common purpose: helping provide families with financial protection and support when they need it most.
Why Work With Us
Globe Life combines long-term stability with opportunities to build a meaningful career. Employees can grow through professional development, internal mobility, mentoring, and leadership programs, with benefits that support their future, including a company-matched 401(k) and pension plan for eligible employees.
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Globe Life Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Work arrangements at Globe Life vary by role — onsite, remote, or hybrid (home Mon/Fri, office Tue–Thu). Every setup is matched to the job and team. Regardless of location, professionalism, collaboration, and accountability are always expected.
