At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Incontestable Claims Examiner I? Globe Life is looking for an Incontestable Claims Examiner I to join the team!
This role is responsible for reviewing all aspects of incontestable life insurance claims and determining how to process them in accordance with policy provisions and company procedures. The Incontestable Examiner I is responsible for keeping claims moving through each stage of processing across multiple claims systems and works directly with agents, funeral homes, coroners, and policy owner services to gather and confirm claim information.
This is a remote/work-from-home position.
What You Will Do:
Review and process life insurance claims outside the two-year contestability window in accordance with policy provisions and company procedures.
Conduct multi-point claim reviews, including coverage searches, policy reinstatements, application and effective date comparisons, and correspondence requests.
Evaluate claims to determine whether referral to an external investigative party is warranted.
Process claims across multiple systems, maintaining accurate and up-to-date notes on claim status and progress.
Communicate with agents, beneficiaries, funeral homes, coroners, and other third parties to gather and verify claim information.
Provide timely updates to beneficiaries throughout the claims process.
Escalate complex or problematic claims to the appropriate examiner, supervisor, or manager.
Meet departmental production quotas while maintaining a high standard of accuracy and quality.
What You Can Bring:
High school diploma or equivalent.
Experience working in a production or high-volume processing environment.
Strong critical thinking, problem-solving, and decision-making skills.
Excellent written and verbal communication skills.
Strong attention to detail with the ability to manage multiple tasks and deadlines simultaneously.
Ability to work independently and as a collaborative team member.
Previous data entry experience preferred.
Prior experience in the insurance industry or in a claims handling role preferred.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
Skills Required
- High school diploma or equivalent
- Experience working in a production or high-volume processing environment
- Strong critical thinking, problem-solving, and decision-making skills
- Excellent written and verbal communication skills
- Strong attention to detail and ability to manage multiple tasks and deadlines
- Ability to work independently and collaboratively as part of a team
- Previous data entry experience
- Prior insurance industry or claims handling experience
What We Do
Globe Life is a national insurance company that helps protect the financial futures of working families. Serving millions of policyholders, Globe Life provides life and supplemental health insurance products designed to help customers prepare for the unexpected and protect what matters most. For more than a century, Globe Life has built its business around providing financial protection and delivering on its commitments to customers. Today, people across the organization bring together expertise in areas including insurance operations, customer care, technology, actuarial, finance, and other professional functions to serve policyholders and support the business. Globe Life reaches customers through multiple distribution channels, including independent insurance agents affiliated with its agency divisions. Across the organization, the work is connected by a common purpose: helping provide families with financial protection and support when they need it most.
Why Work With Us
Globe Life combines long-term stability with opportunities to build a meaningful career. Employees can grow through professional development, internal mobility, mentoring, and leadership programs, with benefits that support their future, including a company-matched 401(k) and pension plan for eligible employees.
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Globe Life Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Work arrangements at Globe Life vary by role — onsite, remote, or hybrid (home Mon/Fri, office Tue–Thu). Every setup is matched to the job and team. Regardless of location, professionalism, collaboration, and accountability are always expected.
