Top IT Support & Helpdesk Jobs in San Diego, CA

Provide on-site IT support at ResMed San Diego HQ and global remote support via phone and ticketing. Manage user access (AD, Entra ID, Okta), troubleshoot Windows/macOS/mobile devices, Office 365, AV and conference room systems, deploy hardware, use Jira Service Management, participate in on-call rotation, and collaborate on projects.

Lead and scale internal IT operations including endpoint and identity management, network and vendor management, security and compliance (SOC 2/ISO27001), help desk support, IT policy and budgeting, and build a small IT team. Partner cross-functionally to align tooling, improve efficiency, and execute a 6–12 month IT roadmap.

Participate in a 30-minute remote interview describing daily ticket management routines: how you prioritize, resolve, and document support cases, discuss workflow challenges, and react to hypothetical queue scenarios. No screen sharing required. Paid one-time $75.

Provide Tier 2/3 technical support for Dynamics 365 Finance & Operations across cloud and hybrid ERP environments. Troubleshoot complex, high-impact cases using Visual Studio, Azure telemetry, SQL and AI tooling; collaborate with product engineering, mentor peers, create knowledge content, drive process and product improvements, and ensure secure, compliant handling of customer data.

Lead a Service Desk team supporting external financial clients; manage daily support operations, escalations, SLAs, and client communications; partner with engineering on incidents and continuous improvement; provide hands-on technical leadership across monitoring, integration, and database tools.

Lead and manage a remote US IT support team to deliver high-quality technical support. Oversee daily operations, SLAs, ticket triage, knowledge base, training, metrics reporting, and escalation for complex issues while coordinating cross-functional initiatives and adopting industry best practices to improve customer satisfaction.

Provide frontline technical support via phone, email, and chat. Troubleshoot and resolve common platform issues, document cases in Salesforce, escalate complex problems to Tier II, educate customers on features, and contribute to knowledge base improvements.

Provide day-to-day IT support for a globally distributed AI company: triage help-desk tickets, provision and ship laptops, manage Google Workspace, enforce endpoint security and device compliance, run onboarding/offboarding, maintain SaaS seat/license management, support office networking/AV, write runbooks, and contribute to security, infrastructure, and automation projects as the first EMEA IT hire.

Provide phone/chat/email technical support for EverHealth SaaS healthcare applications: troubleshoot application, workflow, and configuration issues; document interactions; escalate complex problems; collaborate with Product, Engineering, and Billing; create and maintain knowledge base articles; meet SLA and satisfaction metrics while advising customers on best practices and workflows.

Provide production application support for GovDeals and AllSurplus, responding to incidents, troubleshooting application/database/integration issues, coordinating incident response, performing root cause analysis, producing post-incident reports, maintaining runbooks, and driving process improvements to maintain service reliability.