Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.
Global Technology Solutions (GTS) at Resmed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across Resmed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations.
The strategy of GTS focuses on aligning goals and promoting collaboration across all organizational areas. This includes fostering shared ownership, developing flexible platforms that can easily scale to meet global demands, and implementing global standards for key processes to ensure efficiency and consistency.
The primary role of the IT Support function is to provide technical support to employees experiencing problems with hardware, software, networking, and other computer-related technologies. Key deliverables include utilizing Jira Service Management software for logging caller requests and assigning / escalating issues where needed.
Let's talk about the team
As an Associate Analyst, IT Support, you will be based on-site at our San Diego headquarters and report to the Team Lead – Americas, IT Support. You’ll play a key role in delivering a high-quality support experience to Resmed employees worldwide, helping them stay productive by resolving issues quickly and effectively.
We’re a small, collaborative, and global team, offering plenty of opportunities to learn, grow your skills, and work alongside supportive colleagues.
Let's talk about the role
Manage user access and identity systems (Active Directory, Entra ID, Okta)
Deliver timely, customer-focused support through effective triage and prioritization
Provide on-site support at the San Diego office
Support employees globally via phone, ticketing, messaging, and remote support systems
Deploying and supporting IT hardware
Participate in an on-call rotation
Support audio/visual systems, conference rooms, Windows and macOS devices, mobile devices, Office 365 tools, and other software
Collaborate on projects and operations within a global team.
Take on additional responsibilities as needed.
Let's talk about you
You love helping people and love solving problems.
You are inquisitive and love technology.
You have a minimum of two (2) years of experience in the support of operating systems and application suites in a Windows and macOS environment.
You’re a strong problem solver with critical thinking skills.
You are an experienced IT Help Desk Technician that can solve advanced technical problems.
You are patient and friendly even in challenging situations.
You can share your knowledge in an easy-to-understand way.
Apply now! The Team can’t wait to meet you.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
Skills Required
- Minimum two (2) years supporting Windows and macOS operating systems and application suites
- Experience as an IT Help Desk Technician able to solve advanced technical problems
- Experience managing user access and identity systems (Active Directory, Entra ID, Okta)
- Experience using Jira Service Management or similar ticketing systems
- Experience supporting Office 365 tools, mobile devices, and remote support systems
- Experience deploying and supporting IT hardware, audio/visual and conference room systems
- Ability to provide on-site support at San Diego headquarters
- Willingness to participate in an on-call rotation
- Strong problem-solving, critical thinking, and customer-facing communication skills
ResMed Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ResMed and has not been reviewed or approved by ResMed.
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Strong & Reliable Incentives — Bonuses are considered a meaningful component of total compensation and are paid regularly. Annual payouts and performance incentives are frequently highlighted alongside base pay.
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, and vision plans that are viewed favorably. Wellbeing resources and flexibility around care reinforce the overall strength of the offering.
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Equity Value & Accessibility — An employee stock purchase plan is broadly available and regarded as a valuable ownership benefit. Equity elements are positioned as accessible parts of total rewards across many roles.
ResMed Insights
What We Do
ResMed provides medical equipment for treating, diagnosing, and managing sleep-disordered breathing and other respiratory disorders.
