Top IT Support & Helpdesk Jobs in San Diego, CA

Administer and optimize the Filevine legal technology platform for client law firms. Advise on configurations and workflows, troubleshoot technical issues, manage feature rollouts, support onboarding and offboarding, audit business processes, and drive platform adoption. The role also includes creating documentation, training users, providing technical support, managing integrations and automation, and leading cross-functional initiatives during Eastern Time Zone hours.

Provide L3 application support for cloud and on-prem digital solutions: troubleshoot complex incidents, perform root cause analysis, monitor stability, collaborate with Engineering/DevOps, participate in on-call rotations, and drive process automation and ITSM practices.

Manage and optimize SAP landscapes, perform installations, upgrades and cloud migrations (AWS/Azure/GCP), monitor performance, support S/4 HANA and Fiori, handle backup/recovery and DR, document procedures, mentor junior staff, and act as customer technical contact.

Leads Docker’s global Information Technology organization, overseeing help desk services, application management, device lifecycle logistics, internal productivity tools, service metrics, SLAs, and continual improvement. Develops multi-year IT strategy and technology roadmaps, architects and optimizes the SaaS and cloud application ecosystem, manages technical debt, and partners with executives and technical leaders to support business growth. Builds a metrics-driven, customer-focused team and advances AI- and automation-first practices.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.

Owns Salesforce CPQ configuration, approval processes, automation, custom objects, reporting, data quality, integrations, troubleshooting, and deployments. Partners with Sales, Sales Operations, Marketing, and leadership to translate business needs into scalable solutions. Responsibilities include QA/UAT, data imports and deduplication, connected sales technology management, documentation, user training, and leading Salesforce projects.

Administer and optimize Salesforce environments supporting GTM and RevOps teams. Responsibilities include configuring objects, fields, layouts, validation rules, flows, reports, dashboards, permissions, and security settings; maintaining automations and data flows; managing imports, exports, and cleanup; troubleshooting issues; auditing data; gathering stakeholder requirements; and providing support, documentation, and training.

Provides technical customer support for low- to moderate-complexity cases, incidents, bugs, and feature requests. Responsibilities include troubleshooting, reproducing and diagnosing issues, root cause analysis, ticket and SLA management, customer communication and education, system configuration, documentation, and cross-functional escalation. The role also requires product expertise and proficiency in at least one technical area such as SQL, web technologies, email deliverability, CRM systems, or APIs.

Lead the corporate IT organization, including helpdesk and IT engineering, while aligning technology with strategic business goals. Define the IT vision, roadmap, metrics, budget, and resource allocation; drive AI automation, operational excellence, employee engagement, and continuous improvement. Partner with senior leaders and teams including HR Tech, Security, PMO, and Helpdesk to prioritize initiatives and deliver scalable solutions. Manage hybrid and international teams while developing talent and maintaining IT as a service-oriented strategic partner.

Lead Tier-2 and Tier-3 production support for enterprise retail POS systems, store microservices, and connected hardware. Own P1/P2 incident response, triage, escalation, root-cause analysis, and remediation. Monitor Jira, alerting, and telemetry systems; resolve issues across POS applications, payment terminals, displays, printers, and mobile registers. Create runbooks, SOPs, and automation to reduce resolution times, while coordinating Store Operations, Engineering, offshore SRE teams, and vendors.