Top IT Support & Helpdesk Jobs in San Diego, CA

Provides Tier 2 technical support by troubleshooting escalated application incidents involving logs, APIs, databases, authentication, integrations, and release changes. Reproduces issues, identifies root causes, communicates clearly with technical and non-technical audiences, coordinates with Engineering and Product, documents resolutions, improves support processes, develops technical content, and supports Tier 1 teams. The role includes ownership of customer escalations, multi-product proficiency, and scheduled after-hours support rotations.

Provide Level 1 technical support for Canvas LMS users, administrators, faculty, staff, and students through tickets, phone, and live chat. Troubleshoot user issues, answer how-to questions, replicate and document simple bugs, maintain thorough ticket records, provide timely updates, and escalate unresolved issues to Tier 2 Support. The role also includes creating support documentation and assisting users in English and Spanish.

Owns the administration, reliability, security, configuration, release management, and support of Microsoft Dynamics 365 Customer Engagement and related Power Platform environments. The role manages integrations, data quality, access controls, managed-service providers, production incidents, enhancement backlogs, lifecycle management, deployments, and stakeholder communication across a distributed business.

Leads daily Tier 1/2 service desk operations, including queue health, SLA performance, ticket quality, escalations, CSAT follow-up, KPI reporting, and peer coaching. Optimizes ServiceNow AI Agent and Virtual Agent capabilities, improves knowledge management and self-service, handles complex tickets, and drives operational improvements. This is a non-supervisory lead role requiring strong ServiceNow, ITSM, customer support, reporting, and enterprise endpoint support skills.

Provides remote technical support for Windows and macOS users in a client-focused IT environment. Manages devices through Microsoft Intune and Addigy MDM, administers Microsoft 365 and Google Workspace, troubleshoots hardware, software, cloud, and networking issues, resolves support tickets, provisions devices, supports mass deployments, and automates tasks with PowerShell or Bash while applying cybersecurity best practices.

Provides technical support across PostHog products, owns customer tickets, investigates and debugs unfamiliar systems, ships code and documentation fixes, and partners with engineering teams on recurring customer issues. The role also improves support tooling and workflows, communicates clearly with technical customers, and shares product feedback to inform prioritization.

Provides technical support for smart-grid customer systems, troubleshooting embedded hardware and software, communications networks, databases, Linux back ends, web interfaces, and service integrations. Responsibilities include software upgrades, patching, billing export configuration, case prioritization, field deployment support, documentation, scripting, and escalation. The role is remote within the U.S., includes occasional customer-site travel, and participates in an after-hours support rotation.

Provides second-line internal IT support for a distributed workforce. Responsibilities include incident resolution, Microsoft Entra ID and Microsoft 365 administration, macOS and Windows device management, onboarding and offboarding, access reviews, automation, endpoint security, audit support, documentation, and IT project work. The role covers US hours in a follow-the-sun model and collaborates with Engineering, People, Finance, and Security teams.

Configure, support, and troubleshoot business applications while serving as the primary IT contact for assigned business areas. Resolve escalated issues, document incidents and procedures, recommend system improvements, support projects, and mentor less experienced administrators. The role requires business systems analysis, SQL, end-user application administration, process flowcharting, report and procedure writing, and collaboration with offshore development and QA teams.

Lead Doppel’s IT function supporting office and remote employees. Manage the IT team, service delivery, onboarding and offboarding, identity and access through Okta, endpoint management with Jamf, SaaS administration, office technology, vendors, budgets, and procurement. Build scalable processes and automations while partnering with Security on endpoint protection, access controls, vulnerability remediation, incident response, and audit readiness.