Technical Support Engineering

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

The Dynamics 365 Finance & Operations Support Engineer provides Tier 2/3 technical support for platform and technical issues reported by enterprise customers. This role focuses on deep technical troubleshooting, collaboration with global support and product engineering teams, and delivering high‑quality customer outcomes across cloud and hybrid ERP environments. Engineers in this role are expected to handle complex, high‑impact cases, contribute to knowledge creation, and continuously build expertise across Dynamics 365, Azure, and related Microsoft technologies.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Required/minimum qualifications

Other Requirements:

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role.  These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. 

Additional or preferred qualifications

• Microsoft ERP Systems Microsoft Dynamics 365, SAP, PeopleSoft, Netsuite, Oracle, ERP Cloud, Epicor or similiar.
• Microsoft Technology Certifications MCSA, MCSE, MCSD, MCTS preferred.
• Programming fundamentals; ability to read code and write simple code\script, preferably in: C#,SQL, X++ (Dynamics),Kusto (KQL)
• Financial or supply chain experience; Exposure to financial and/or supply chain processes, Either through prior roles, education, or business systems usage.
• Industry IT-Based Certifications (e.g. Comp-TIA, CCNA, ISC2)
• Understanding of Azure-based environments, including: Azure SQL,Entra ID (Azure AD)
• Experience supporting cloud-based solutions, particularly Microsoft Cloud products.
• Language Qualification-English Language: fluent in reading, writing and speaking.
• Experience working with Azure, power platform, dataverse.
• AI experience with Copilot Studio, AI Agents, Model Context Protocol (MCP)

Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.