Top IT Support & Helpdesk Jobs in San Diego, CA

Manage and support enterprise Windows and Linux server environments, Active Directory, virtualization (VMware), identity services (Azure AD), backup/recovery, endpoint management, and security. Troubleshoot escalations, automate tasks with scripting, support cloud/hybrid initiatives, and collaborate with IT teams for operational efficiency and compliance.

Lead administration and optimization of enterprise Windows, Linux, and macOS systems; design and support cloud, identity, endpoint, and collaboration platforms; automate operations; troubleshoot complex infrastructure issues; manage upgrades, asset lifecycle, incident response, and mentor junior admins. Participate in on-call rotation and cross-team projects.

Participate in a multi-year IT rotation program across software development, QA, system administration, cybersecurity, analytics, infrastructure, and client support. Gain technical foundation, product knowledge, and enterprise perspective through hands-on assignments and cross-functional exposure. Relocate to San Diego and prepare for placement in a long-term IT role.

Serve as the Tier 1 IT helpdesk’s first point of contact, triaging and resolving employee technology issues through Linear, Slack, email, and chat. Troubleshoot accounts, passwords, hardware, printers, mobile devices, email, and business applications. Administer Google Workspace accounts and device access, support onboarding and offboarding, provision hardware, track inventory, document resolutions, maintain knowledge base content, and escalate complex issues with complete documentation.

Provides technology support for commercial real estate applications, managing ServiceNow tickets, resolving incidents, performing light application support, maintaining data, and implementing non-technical configuration updates. The role also supports business process analysis, vendor issue resolution, technology changes, and internal user assistance through email and ticketing workflows. Responsibilities include troubleshooting software and hardware, maintaining network systems, gathering project data, and mentoring team members.

Create and maintain technical knowledge articles, troubleshooting guides, runbooks, decision trees, and training materials to improve support case resolution. Partner with SMEs, analyze case trends, capture repeatable troubleshooting workflows, maintain content quality, and prioritize a backlog of enablement requests to enhance Support efficiency and escalation accuracy.

Provide Tier 1 and 2 technical support for Windows and macOS workstations, SaaS applications, networks, conferencing systems, meeting rooms, and audiovisual equipment. Administer Okta, Google Workspace, Jamf, Zoom, Zendesk, and Office 365; configure SSO; manage IT assets, inventory, onboarding, and offboarding. Support events, document solutions, improve IT processes, and lead technology projects. This is a hybrid role requiring New York Metro residency and at least three NYC office days weekly.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Serve as the primary technical support contact for customers: troubleshoot Windows and macOS issues, configure and debug antivirus and management tools, escalate incidents, follow up to resolution, update documentation, and continuously learn product and internal procedures to maintain high CSAT.

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.