Top IT Support & Helpdesk Jobs in San Diego, CA

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Administer, maintain, secure, and monitor NSWC enterprise IT systems and network infrastructure across on-premises, virtualized, and cloud environments. Implement patches and configuration changes, troubleshoot incidents, ensure DoD/Navy compliance, support virtualization and cloud migrations, and coordinate with government stakeholders and technical teams.

Provide on-site systems administration and network/security support for a US Navy client. Manage LAN/WAN, virtualization, VPNs, cloud models, system hardening, diagnostics, and IT security controls. Maintain DoD IAT Level II certification and active Secret clearance.

Provide cradle-to-grave IT support for ~100 users including hardware/software provisioning, MDM configuration, NMCI peripheral support, Active Directory and Microsoft 365 administration, inventory and audit readiness, procurement, troubleshooting, and end-user help desk support while collaborating with operations leadership.

Provide Tier 1 helpdesk support, triage Freshservice tickets, configure and maintain devices, provision and suspend accounts in Google Workspace and JumpCloud, support MDM tasks, assist onboarding/offboarding, perform routine maintenance, and contribute IT documentation.

Contract IT Support Analyst to prepare computer hardware, image and install/configure software, deploy systems to desks, troubleshoot and fine-tune systems, and provide general local user support in San Diego. Approximately 40 hours/week, on-site, with some lab-software exposure considered a plus.