Top IT Support & Helpdesk Jobs in San Diego, CA

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Lead a global End User Services team delivering 24/5 support for GitLab's SaaS toolstack. Own EUS strategy, incident/request/problem/change management, SLAs, CSAT, asset and SaaS lifecycle, and scale support via automation, self-service, and AI. Partner cross-functionally with People, Security, IT Engineering, Workplace, Finance, and Procurement to optimize onboarding, tooling, vendor relationships, and operational KPIs.

Provide Tier 2 IT support including VMware administration, network device management, rack-and-stack, user account administration, troubleshooting, patching, security tasks, monitoring, documentation, and collaboration on IT projects while mentoring junior staff.

Provide hands-on IT support across San Diego and Tijuana: configure and maintain devices, manage user accounts and onboarding/offboarding, troubleshoot hardware/software/connectivity and Microsoft 365 issues, coordinate vendors, manage assets/licenses, support backups and endpoint management, maintain IT documentation, and assist with office setups and simple integrations. Regular cross-border travel required.

Administer and secure Microsoft 365, Entra ID, Intune, Defender, and Azure resources. Manage SaaS onboarding/SSO (SAML/OIDC), provisioning (SCIM), automation with PowerShell, and support DevOps. Provide escalation support, documentation, compliance assistance, and collaborate on security and migration projects in a hybrid environment.

Contract IT Support Analyst to prepare computer hardware, image and install/configure software, deploy systems to desks, troubleshoot and fine-tune systems, and provide general local user support in San Diego. Approximately 40 hours/week, on-site, with some lab-software exposure considered a plus.

Provide Tier I technical support for Soft-Pak customers: troubleshoot and resolve hardware/software issues, assist with installation/configuration of Soft-Pak and third-party tools, manage password changes, document standard tasks, and learn basic IBM iSeries support. Maintain departmental procedures and strong customer communication.

Provide principal-level Windows systems administration for classified environments: manage Active Directory/GPOs, patching, backups, monitoring, incident resolution, configuration management, security compliance, documentation, and cross-team troubleshooting. Support multiple networks, ticketing systems, and perform hardware moves and after-hours work as needed while adhering to strict information security policies.

Provide incident, event and request fulfillment support for a Git/Gerrit/Jenkins/Artifactory-based software toolchain. Monitor CI jobs and alerts, troubleshoot issues, perform downtime testing, document fixes, and hand over knowledge. Participate in team meetings and support day-to-day toolchain operations.

Provide high-touch technical support for a clinical AI platform, troubleshooting browser and audio/transcription issues, managing tickets from intake to resolution, escalating with reproducible steps, documenting patterns, and collaborating with engineering and client success to improve product and reduce support volume.