Top Customer Success Manager Jobs

Manage a portfolio of SaaS customers to drive adoption, retention, and growth. Lead onboarding, reduce time-to-value, resolve issues, analyze customer data, advocate feedback to product, and collaborate with Sales and Professional Services on renewals, upsells, and expansion.

Manage a book of client accounts to ensure renewals, upsell services, schedule and oversee service delivery using Acumatica and Assignar, analyze sales activity, meet revenue and profitability quotas, collaborate with operations for implementation, and maintain high customer satisfaction.

Manage renewals and upsells for existing clients, schedule services using Acumatica and Assignar, generate renewal proposals, manage a $1–2M book of business, ensure revenue and profitability targets, maintain high customer satisfaction, collaborate with operations and business development, and track sales activity.

Serve as a strategic customer success lead for large law firm accounts, driving adoption of LexisNexis research, drafting, analytics, and AI solutions. Build trusted advisor relationships, develop success plans, use usage and health data to remove adoption barriers, support renewals and expansions, and share customer insights with product and cross-functional teams to improve outcomes and retention.

Own and drive the health, adoption, retention, and growth of strategic late-stage private customers. Act as trusted advisor, deliver training, surface liquidity/IPO opportunities, build AI-driven engagement workflows, lead renewals and negotiations, coordinate cross-functional resources, and provide customer feedback to product and support teams to reduce churn and expand account value.

Own the health and success of strategic enterprise customers by driving product adoption, retention, and growth. Build trusted advisory relationships, train customers on Carta tools (including MCP plugins), surface liquidity and IPO opportunities, and marshal cross-functional resources to resolve issues. Use AI-driven workflows and customer success platforms to scale engagement and reduce churn.

Manage a book of enterprise customers to drive adoption, renewals, and expansion for Chromatic and Storybook. Monitor customer health, surface risks, run business reviews, partner cross-functionally with Sales/Product/Engineering, create account plans, analyze usage metrics, and build scalable CS processes and playbooks.

Lead enterprise Paradox client relationships to drive onboarding, adoption, training, support, renewals, and expansions. Provide product expertise, troubleshoot issues, monitor success metrics, collaborate with global cross-functional teams, and mentor junior team members as needed.

Manage a portfolio of mid-market Gaming & Entertainment/Media advertisers to drive retention, revenue expansion, and platform adoption. Serve as a strategic advisor, lead onboarding and business reviews, optimize campaigns using data, identify upsell opportunities with Sales, monitor account health, and collaborate cross-functionally to improve playbooks and customer outcomes.

Manage a pooled book of early-stage customers, deliver onboarding materials, documentation, and webinars, respond via email and calls per SLAs, own medium/large internal projects to improve retention and onboarding.

Manage client accounts to grow revenue and engagement through regular reviews, proposals, SOWs, onboarding coordination, project management, and relationship-building. Present solutions, resolve critical issues, maintain industry knowledge, and track activities in the CRM/sales platform.

Manage a portfolio of customers to ensure business outcomes via Microsoft cloud solutions. Act as customer advocate, drive adoption, retention, and revenue growth; coordinate roadmaps, escalations, reporting, and continuous improvement across cross-functional teams.

Manage client relationships and case progression from intake through resolution for family law matters. Coordinate with attorneys, draft and manage documents, resolve escalations, identify process improvements, track client success metrics, and drive growth through proactive client support.

Serve as primary contact for strategic enterprise accounts; drive onboarding, adoption, retention, and expansion. Conduct QBRs, identify upsell opportunities, negotiate contracts, build custom reports and Salesforce workflows, coordinate cross-functional teams, monitor account health, and relay customer feedback to inform product roadmap.

The Customer Success Manager will build client loyalty through product adoption, manage client relationships, and act as the voice of the customer, ensuring satisfaction and identifying upsell opportunities.

Manage a book of named high-tier accounts to drive retention, revenue, and references. Develop client success roadmaps, resolve escalations, support broader client base, lead payments adoption, coordinate with Sales/Support/Product, and perform win/loss analysis. Act as trusted advisor and payments processing lead, with occasional travel to key accounts and trade shows.

Manage post-sale relationships for schools using the GoFan platform to drive adoption, retention, renewals and upsells. Act as customer advocate, provide product guidance, identify churn risk, deliver strategic engagement, and manage multiple accounts to ensure recurring value realization and growth.

The Customer Success Manager will support and train customers, ensuring product adoption and satisfaction while driving engagement and renewals.

Lead customer success outcomes for an enterprise B2B SaaS portfolio: drive adoption, health, retention, renewals, and scaled success motions. Build operating models, playbooks, dashboards, and cross-functional processes; mentor the team and manage success-related projects and executive reporting.

Lead strategic, technical customer engagements to drive AI-led adoption and business transformation on the monday.com platform. Provide technical enablement, architecture guidance, integration troubleshooting, and data-driven expansion strategies while representing customer needs to Product and Engineering.

Manage customer onboarding, implementation, and integrations; act as liaison between customers and internal product/tech teams; handle escalations and SLA adherence; run regular check-ins and quarterly/executive business reviews; analyze customer data to propose conversational AI/LLM-driven solutions to increase value and drive renewals.

The Technical Customer Success Manager at Dreamdata will enhance customer success journeys, focusing on product adoption and providing strategic advice while leveraging technical skills and MarTech expertise.

Manage customer relationships, drive product adoption, facilitate onboarding, address customer issues, and collaborate with teams to enhance customer experience and process.

The Scaled Customer Success Manager is responsible for ensuring customer satisfaction and success, managing customer accounts, and delivering value to clients through strategic support and guidance.

The Customer Success Manager leads client implementations, trains users, supports client inquiries, troubleshooting issues, and drives product improvements based on client feedback.