Top Customer Success Manager Jobs

Own a portfolio of Division I athletic department accounts, driving retention, adoption, renewals, and expansion. Build strategic relationships with stakeholders and senior administrators, lead business reviews, identify usage gaps, and coordinate cross-functional initiatives with Product Success and Sales. The role requires deep Division I athletics experience and hands-on expertise with Teamworks Operations products, including Hub, Compliance, and Recruiting.

Manages strategic relationships with existing government and public-sector clients while serving as a liaison between CG Infinity and AWS Professional Services. Builds executive partnerships, supports joint account planning, identifies cloud transformation and consulting opportunities, coordinates stakeholders, advocates for customer success, and contributes to account growth, retention, and AWS partnership development.

The Customer Success Manager uncovers customer needs, risks, and expansion opportunities through stakeholder conversations and data analysis. They lead adoption programs, retention strategies, risk mitigation plans, executive business reviews, health forecasting, and customer advocacy. The role partners cross-functionally with Support, Services, Product, Sales, and partner teams to improve customer outcomes, renewal readiness, engagement, and expansion. It also contributes to scalable success processes and requires regional travel of 30%–45%.

Manage customer implementations and onboarding by understanding client processes, goals, and pain points. Serve as the primary account contact, maintain a 60-day implementation process, configure forms, drive product adoption, and increase customer satisfaction. Responsibilities also include support, projects, upselling and cross-selling, documenting customer success stories, updating Gainsight, and conducting onsite implementation meetings or training. The role requires approximately 25% travel.

Manages a portfolio of RigDig customer accounts, owning retention, growth, adoption, renewals, and overall account health. Builds trusted customer relationships, leads onboarding, training, business reviews, and success planning, and provides consultative guidance to improve product utilization and measurable outcomes. Partners with Sales, Product, Marketing, and Support as the customer advocate while maintaining account plans, forecasts, health metrics, and documentation in Salesforce.

Own post-sale customer relationships, onboarding, implementation, success planning, account health, retention, and expansion. Lead business reviews, demonstrate ROI, advocate for customers, collaborate with Sales, Product, and Support, and track adoption, usage, retention, satisfaction, and expansion metrics. The role requires strong stakeholder management, communication, organization, and experience with CRM or customer success tools.

Leads the customer success, repair, and RMA function from product receipt through evaluation, repair, documentation, and return. Manages team priorities, workflows, accountability, customer escalations, and cross-functional coordination. Oversees failure-data collection and reporting to identify trends, support root-cause analysis, and improve product health. Coordinates with Engineering, Quality, Manufacturing, Sales, Finance, Supply Chain, and Field Service on repair, credit, and customer issues.

Manage customer onboarding, adoption, training, success plans, account health, renewals, and upsell opportunities for DexoryView. Build strategic relationships with warehouse, operations, and leadership stakeholders, interpret operational data, and drive measurable customer outcomes. Collaborate with Sales, Product, and Engineering while gathering feedback to improve the platform. Frequent travel across the UK and Europe is required.

Manage post-sale relationships for a portfolio of warehouse automation customers across North America. Lead onboarding, training, workshops, success planning, adoption, renewals, and upsell opportunities. Monitor account health and usage data, interpret warehouse and operational insights, troubleshoot deployment issues, and communicate customer feedback to Sales, Product, and Engineering. The role requires fluent Spanish, strong commercial and presentation skills, comfort with dashboards and back-end systems, and frequent travel to client sites.

Build and strengthen relationships with existing clients, establish trusted advisor partnerships with senior business and technology leaders, identify account growth opportunities, and collaborate with executive leadership to align client needs with company capabilities. Maintain regular client engagement, communicate feedback and risks internally, and support retention, account growth, and long-term strategic partnerships.

Own the post-implementation journey for enterprise SaaS customers, including onboarding, adoption, health, retention, renewal, and value realization. Build success plans, advise on CLM best practices, lead executive reviews, manage risks and dependencies, support change management, and coordinate cross-functional teams. Partner with Account Management on renewals and expansions while representing customer needs. The role also requires understanding enterprise integrations, APIs, AI-enabled software, governance, and stakeholder management.

Manage customer relationships throughout the QGenda lifecycle by driving product adoption, retention, expansion, and realized business value. Responsibilities include monitoring customer health, resolving concerns, conducting business reviews, coordinating with technical and professional services teams, supporting expansion opportunities, and developing customer advocacy and case studies. The role requires a bachelor’s degree, customer or account management experience, and travel for customer meetings and industry events.

Manage a portfolio of SaaS customers as a trusted advisor, driving onboarding, adoption, retention, expansion, and measurable value realization. Develop success plans, monitor customer health, mitigate churn risks, resolve complex issues, and collaborate with Sales, Product, and Support. Capture customer insights for product and process improvements while maintaining security and compliance standards.

Own a portfolio of 8–10 client relationships, develop gift card program strategies, drive client growth, communicate proactively, identify risks and opportunities, deliver performance reports, maintain brand assets, and coordinate internal teams to resolve requests and meet revenue goals.

Manage a portfolio of B2B SaaS customers from onboarding through long-term success. Coordinate GUIDEcx implementation projects, milestones, check-ins, go-live readiness, issue resolution, account health reviews, renewals, and customer changes. Partner cross-functionally to resolve needs, reduce retention risks, improve product adoption, and identify expansion opportunities. Maintain accurate account records and provide product guidance, recommendations, and proactive customer communication.

Manages a portfolio of mid-tier education accounts to drive retention, renewals, customer satisfaction, and revenue growth. Builds executive relationships, develops account engagement plans, identifies cross-sell and upsell opportunities, monitors account health and risks, and collaborates with sales leadership on growth strategies. Uses CRM, LMS, surveys, interviews, and performance metrics to guide data-driven decisions and improve account engagement.

Manage and grow customer accounts through onboarding, training, proactive engagement, executive relationship building, and value selling. Monitor customer health, adoption, and platform usage; identify expansion opportunities; resolve technical issues with internal teams; and develop strategies to increase product engagement. The role requires SaaS experience, CRM and customer success tool proficiency, cybersecurity understanding, strong communication skills, and technical aptitude.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

Lead adoption, implementation, deployment, and configuration of the Armis security platform for platinum customers. Advise customers on security use cases, platform utilization, integrations, and value realization while building relationships with technical and executive stakeholders. Act as the customer advocate, coordinate cross-functional teams, and provide technical expertise across IT, IoT, OT/ICS, and healthcare environments. The role also identifies growth opportunities and requires travel of up to 20–25% per quarter.

Manage a book of mid-market/enterprise customers as a trusted advisor: lead onboarding, training, expansions, and renewals; drive revenue growth; provide technical guidance on prompts, workflows, and API integrations; troubleshoot with Product & Engineering; and build scalable CS processes, playbooks, and documentation.

Manage strategic healthcare technology accounts from onboarding through long-term support. Responsibilities include coordinating service delivery, overseeing equipment implementations, maintaining customer playbooks, conducting business reviews, tracking assets and performance, resolving issues, managing projects, and identifying expansion opportunities. The role requires frequent on-site customer engagement near Cape Coral, Florida, collaboration with cross-functional teams, and travel to healthcare sites.

Manage Tier 2 enterprise customer relationships, driving onboarding, product adoption, retention, renewals, and expansion. Build success plans, lead QBRs, align Trellix solutions with customer security goals, monitor account health, and coordinate with Sales, R&D, and Customer Success Engineering on escalations. The role requires explaining technical concepts to varied stakeholders, including security analysts, IT directors, and CISOs, while ensuring measurable customer value and ROI.

Manage a portfolio of customer accounts to drive onboarding, product adoption, retention, and expansion. Monitor KPIs, surface growth opportunities, coordinate renewals, advocate for clients internally, and use CRM and reporting tools to track customer health and performance.

Manage relationships with major enterprise customers, lead Harvey AI implementation and adoption, monitor account health, deliver training, engage executives, advocate for customer needs, and provide product feedback. The role requires strategic planning, change management, stakeholder influence, and up to 25% travel. Candidates should have management consulting, technology advisory, enterprise SaaS customer success, account management, or legal industry experience.

Serve as primary advisor to largest customers, lead strategic implementation and adoption of Harvey's AI platform, monitor account health, enable end users, drive executive engagement, relay product feedback, and travel up to 25%.