Top Customer Success Manager Jobs

Manage strategic customer relationships for Samsara’s IoT platform, helping mid-market customers adopt products, resolve technical issues, and achieve measurable operational value. Lead workshops, workflow transformations, value check-ins, and action plans while coordinating with Sales, Product, Support, Finance, Renewals, and Engineering. Advise customers across transportation, utilities, field services, and other industries, influence internal roadmaps, and drive renewals and expansion through strong technical communication and problem-solving.

Leads client success for a fresh-produce logistics vertical, managing shipper accounts and coaching Client Success Representatives. Oversees refrigerated shipment tracking, cold-chain issues, onboarding, performance reviews, retention, renewals, and growth. Collaborates with sales, carrier procurement, operations, claims, and accounting teams to resolve disruptions, billing discrepancies, and service issues while improving produce freight processes and client outcomes.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, spot retention risks and upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Own customer success activities and outcomes by driving customer value, tracking milestones, building strong client relationships, serving as a product expert, troubleshooting SaaS issues, analyzing data, identifying growth opportunities, and collaborating with Sales, Support, and Success teams.

Own strategic relationships with enterprise clients using Zeta’s marketing technology platform. Develop loyalty and lifecycle marketing strategies, analyze campaign performance, guide platform adoption, lead business reviews, and identify retention and growth opportunities. Collaborate with analytics, operations, and commercial teams while translating marketing data into actionable recommendations and managing multiple client priorities.

Retain Realtor.com advertising customers by handling inbound and outbound calls, rebuilding product value, resolving account issues, negotiating discounts or credits, and meeting retention goals. The role serves real estate agents and brokers, coordinates with sales and support teams, manages escalations, and delivers timely, respectful customer communication. It is an entry-level customer success opportunity involving approximately 50 calls per day.

Own a portfolio of enterprise B2B SaaS customers post-launch, driving adoption, measurable business outcomes, renewals, and expansion. Serve as the strategic contact for senior benefits and HR stakeholders, lead QBRs and executive briefings, coordinate cross-functional partnerships, and communicate customer feedback internally. Use AI tools such as Claude to analyze usage, prepare customer materials, and improve workflows. Build scalable customer success processes in a fast-growing startup environment.

Manage client success and platform adoption for Skai’s marketing software, initially focused on paid search. Drive retention and account growth, train clients, provide campaign strategy and technical support, conduct audits, coordinate internal specialists, and maintain proactive communication. The role requires hands-on paid search campaign management, client services or technical project management experience, strong communication, AI tool proficiency, and occasional travel.

Manages client success and platform adoption for Skai’s marketing software, with an initial focus on paid search. Responsibilities include client retention, growth opportunities, training, technical support, campaign strategy, audits, proactive communication, ROI optimization, cross-functional collaboration, and AI-assisted documentation. Requires paid search campaign management experience, client services or technical project management experience, strong communication, and occasional travel.

Manage a portfolio of clients by driving onboarding, product adoption, renewals, and expansion. Develop success plans, monitor account health, lead client meetings and usage campaigns, configure integrations and reports, educate users, provide product feedback, and collaborate with Sales and internal teams. The role includes forecasting, reporting, webinars, documentation, and approximately 10% travel for client meetings and conferences.

Manage scaled customer success for complex mid-market accounts using Samsara’s IoT platform. Responsibilities include driving adoption, demonstrating technical product value, diagnosing issues, leading customer workshops, recommending workflow transformations, developing action plans and success metrics, coordinating cross-functional teams, influencing product roadmaps, and supporting renewals and expansion.

Own customer outcomes across a portfolio of senior living communities, driving adoption, measurable care improvements, customer health, and retention. Lead kickoffs, training, staff and family sessions, data-informed reviews, risk management, and escalations. Build relationships with executive and clinical stakeholders, translate platform insights into operational change, maintain account health in HubSpot, and relay customer feedback to Product. The role is fully remote in the US with up to 50% travel.

Own outcomes for complex enterprise accounts by driving AI product adoption, workflow transformation, ROI, retention, and expansion. Lead executive relationships, business reviews, change management, governance, and risk remediation. Create adoption playbooks, mentor CSMs, and influence cross-functional product and enablement decisions. Requires customer success, consulting, or account management experience in legal technology, eDiscovery, litigation support, or regulated workflows.

Own post-sale customer success for SPARETECH’s AI-powered MRO software. Lead onboarding, software configuration, activation, ongoing support, customer health monitoring, issue resolution, renewals, upsells, and cross-sells. Build relationships with client stakeholders, collaborate with Account Executives on customized pre-sales demonstrations, and communicate customer feedback internally. The role is hybrid, requiring two days weekly in the Chicago office.

Manage SMB customer relationships for Shopmonkey’s SaaS platform by driving product adoption, expansion, renewals, and churn reduction. Guide auto repair shop owners, identify upsell and cross-sell opportunities, monitor customer health, and provide customized solutions. Collaborate with Sales, Support, Product, and Implementation teams to deliver strong customer experiences. Attend customer visits and industry events as needed.

Own customer success for government accounts by driving adoption, retention, renewals, expansion, and customer outcomes. Develop account strategies, train users, monitor success metrics, manage stakeholders, de-escalate risks, and advocate for customers internally. The role requires cross-functional collaboration with Product, Sales, and Support, plus customer visits and conferences approximately 15–20% annually.

Own a portfolio of 150–250 accounting and advisory firms, driving retention, product adoption, cross-sell expansion, onboarding, and partner health. Monitor CRM and platform signals to prioritize interventions, prevent churn, resolve escalations, and advocate for partner needs internally. The role requires accounting or bookkeeping knowledge, scaled B2B SaaS customer success experience, commercial acumen, and proficiency with CRM and customer success tools.

Own a portfolio of 150–250 accounting and advisory firms, driving onboarding, adoption, retention, cross-sell, and recurring revenue expansion. Monitor CRM health metrics and platform telemetry to identify risks and intervene proactively. Lead value reviews, partner escalations, digital campaigns, and practice tier progression while coordinating with Sales, Product, Support, Risk, and Engineering. Serve as the partner channel advocate and provide consultative guidance on accounting workflows and software solutions.

Own a portfolio of 150–250 accounting and advisory firms, driving retention, onboarding, product adoption, cross-sell expansion, and partner health. Monitor CRM and platform signals to identify risks, execute targeted interventions, lead value reviews, support practice tier progression, and coordinate escalations with internal teams. The role also advocates for partner needs with Product, Engineering, and RevOps while using scaled digital-success programs and data-driven prioritization.

Manages customer success for medium to large business accounts, including onboarding, contract support, implementation reviews, issue resolution, service delivery, and customer retention. Builds relationships with technical stakeholders and executives, provides product and process consulting, supports contract negotiations, analyzes customer performance metrics, and shares customer insights with internal product, sales, and marketing teams. Advises customer success colleagues and supports Caribbean, East, and Central markets.

Own executive relationships and performance across hospital partners operating Moxi robot fleets. The role monitors utilization and reliability data, leads business reviews, manages issue-resolution projects, drives staff training and use-case adoption, and identifies expansion opportunities. Success requires strong client communication, data fluency, project management, executive presence, ownership, and creative problem-solving in a fast-moving, ambiguous environment.

Manage a portfolio of customer accounts, build trusted relationships, diagnose needs, drive adoption of Sift's platform, track business outcomes, advocate for customer feedback, support QBRs, and develop expertise in fraud, payments, trust and safety, and SaaS products.

Manage post-launch relationships with defense and aerospace customers, serving as the primary contact for cybersecurity and compliance questions. Lead quarterly compliance reviews, guide customers through NIST 800-171 and CMMC Level 2, coordinate with cybersecurity engineers, drive retention, and relay feedback to product and engineering teams. The role requires full-time onsite work in San Francisco and approximately monthly travel to customer sites.

Own approximately 30 strategic enterprise B2B SaaS accounts, driving compliance, integration adoption, renewals, and expansion. Responsibilities include account planning, QBRs, renewal forecasting, risk management, customer education, and coordinating Compliance Services, Engineering, Support, Implementation, and Sales. The role requires maintaining strong customer relationships, tracking metrics such as compliance, health scores, NRR, and renewal rates, and ensuring account outcomes for transportation and fleet customers.

Leads a Customer Success team responsible for customer satisfaction, retention, service quality, and sales performance. The role manages KPIs, coaching, training, performance evaluations, escalations, customer accounts, CRM documentation, reporting, payment issues, collections, cross-selling, and process improvement. It also supports product knowledge, loyalty programs, shipping inquiries, and collaboration with Sales, Product, and Support teams. Regular onsite attendance is required.