Top Customer Success Manager Jobs

Manages strategic relationships with complex enterprise Managed Services customers, driving adoption, satisfaction, retention, renewals, and expansion. Develops success plans, monitors KPIs, handles escalations, coordinates technical and operational resolutions, and communicates with executive stakeholders. Partners with sales and internal teams to align services with customer needs, identify growth opportunities, improve service delivery, and resolve issues. Coaches junior customer success professionals and leads internal initiatives.

Owns customer success for Hivemind enterprise software customers, serving as the primary contact from onboarding through offboarding and renewals. Builds customer relationships and success plans, conducts business reviews, manages account health, supports programs, drives contract retention and expansion, and collaborates with sales and product teams. The role engages C-suite stakeholders and requires extensive international and domestic travel of approximately 30–50%.

Own and grow a portfolio of enterprise agency partners as their primary contact. Drive product adoption, provide consultative guidance on social and programmatic advertising, enable agencies via training and enablement programs, collaborate cross-functionally to align resources, gather agency feedback for product roadmap, and support retention, expansion, and strategic agency development.

Manage a portfolio of enterprise customers to drive adoption of the Tufin platform and Guided Success service. Develop and execute adoption plans, monitor customer health and success metrics, coordinate cross-functional teams (TAMs, Professional Services, Support, Sales), handle escalations, support renewals and expansions, and represent customer feedback to Product Management.

Manage end-to-end success for a portfolio of non-enterprise healthcare customers: drive adoption, troubleshoot complex data and platform issues, run trainings and implementations, coordinate cross-functional teams, develop customer roadmaps, and support renewals while ensuring data quality and security compliance.

As a School Success Manager, you will manage school partnerships, drive student referrals to therapy, and provide operational support to counselors while using AI tools for efficiency.

Customer Success Managers at Octus increase user adoption, retention rates, develop relationships, and support the wider team. They engage with law firms, investment banks, and advisory firms, ensuring smooth onboarding and enhancing customer experiences.

The incumbent will manage customer relationships, ensuring satisfaction and guiding users on EliseAI products while addressing technical issues and strategizing with sales for client success.

Serve as single point of contact for assigned enterprise clients to drive adoption, renewals, and expansion; advocate internally, align cross-functional teams, use success metrics to deliver client outcomes, and maintain executive-level relationships.

Manage customer relationships for data platforms to drive adoption, retention, onboarding, and expansion. Lead account meetings, track success metrics, provide product feedback to roadmap, oversee program execution, adopt AI-enabled workflows, and communicate incidents and outcomes to stakeholders.

Manage strategic bank, credit union, and fintech accounts to drive adoption, onboarding, and product-driven fraud mitigation. Provide consultative guidance, set business goals, run trainings, share performance data, collaborate cross-functionally, support renewals, and travel to clients as needed.

Manage relationships for enterprise bank, credit union, and fintech clients. Onboard customers, provide dashboard training, establish business goals, share performance insights, drive renewals, and consult on fraud solutions. Collaborate cross-functionally with Sales, Data Science, Product, and Engineering to maximize customer success and adoption.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Own and grow strategic enterprise customer relationships from implementation through adoption, expansion, and renewal. Build success plans, drive measurable product and revenue outcomes, lead executive business reviews, monitor customer health, resolve complex technical issues, identify expansion opportunities, and represent customer insights internally. The role also supports scalable Customer Success processes and develops customer advocacy through references, case studies, and testimonials.

Manage the full customer journey from onboarding to renewal, driving adoption, retention, expansion, and revenue through scalable AI-driven workflows, upselling, metrics tracking (NPS, retention, expansion), and cross-functional collaboration.

The Strategic Customer Success Manager will build relationships with key stakeholders, develop tailored success plans, provide guidance on the mParticle platform, collaborate with internal teams, and track customer health metrics.

Own customer success for Division 8 distributors using Bild AI. Responsibilities include onboarding and training estimators, running weekly customer calls, supporting takeoff integrations with estimating and ERP tools, monitoring account health, preventing churn, gathering product requirements, and developing scalable training programs. The role requires frequent customer travel, deep knowledge of door and hardware estimating, and hands-on experience with Division 8 software.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

Manage a portfolio of nonprofit and public-sector clients using Salesforce and related technologies. Build trusted advisor relationships, drive CRM adoption and retention, oversee support and escalations, lead roadmap and strategy meetings, identify expansion opportunities, deliver training, document processes, and coordinate small projects and technical services with internal consultants.

Manage enterprise customer accounts throughout deployment, adoption, value realization, and renewal. Build success plans, monitor customer health and KPIs, conduct executive business reviews, resolve escalations, and drive retention, satisfaction, cross-sell, and upsell opportunities. Partner with Sales, Support, Product, Renewals, and Professional Services while identifying risks, coordinating issue resolution, and improving scalable customer success processes.

Manages strategic enterprise customer relationships from deployment through adoption, value realization, and renewal. Develops success plans, leads executive business reviews, monitors customer health and KPIs, drives adoption and retention, identifies expansion opportunities, and coordinates with Sales, Support, Product, Renewals, and Professional Services. The role also mentors CSM peers, handles escalations, and improves customer success processes.

Manages enterprise customer accounts throughout deployment, adoption, value realization, renewal, and retention. Builds success plans, monitors customer health and KPIs, facilitates executive business reviews, resolves escalations, and identifies expansion opportunities. Partners cross-functionally with Sales, Support, Product, Renewals, and Professional Services to improve customer outcomes and scalable success processes.

Manage enterprise customer accounts throughout deployment, adoption, value realization, renewal, and retention. Build success plans, establish executive relationships, monitor engagement and KPIs, facilitate business reviews, resolve escalations, identify expansion opportunities, and coordinate with Sales, Support, Product, Renewals, and Professional Services. The role also supports scalable customer success programs and process improvements.

Manage enterprise customer accounts throughout deployment, adoption, value realization, renewal, and retention. Build success plans, monitor engagement and KPIs, facilitate executive business reviews, identify expansion opportunities, coordinate escalations, and collaborate with Sales, Support, Product, Renewals, and Professional Services. The role requires acting as a trusted advisor, driving adoption and measurable outcomes, and improving scalable customer success processes.