Top Customer Success Manager Jobs

Leads client relationships and service delivery for Workday Application Managed Services engagements. Oversees SLAs, governance, performance metrics, staffing, contractual obligations, QBRs, and continuous improvement. Advises clients on Workday best practices and optimization while supporting renewals, expansions, RFPs, SOWs, and change orders. Partners with sales, account leadership, and legal teams and presents performance and financial reports to clients and internal stakeholders.

Manages client relationships and service satisfaction for IT managed-services accounts. Responsibilities include customer meetings, onboarding, service reviews, issue resolution, recovery planning, account information maintenance, upsell coordination, change-order support, and team mentoring. The role advocates for customer needs, drives service improvements, coordinates with internal teams and third-party partners, and travels to customer sites as needed.

Manage customer success for federal and national security customers using Zero Trust encryption products. Guide software and hardware integration, support user adoption, manage renewals and account health, identify expansion opportunities, coordinate partner integrations, explain technical security concepts, and relay customer requirements to Engineering and Product teams.

Manage a portfolio of commercial customers throughout the post-sales lifecycle, driving adoption, customer outcomes, and growth. Develop adoption plans, collaborate with Sales and Product, coach customers on APIs and cloud-native technologies, and improve customer engagement tooling and processes. The role requires strong communication, organization, technical understanding, and a builder mentality, with experience ideally in SaaS, open-source, or infrastructure software environments.

Manage onboarding and ongoing relationships for SaaS customers, serving as their primary advisor and advocate. Provide technical guidance on Cloudinary’s image and video platform, drive product adoption, monitor account health, identify risks, and pursue retention, growth, and upsell opportunities. Collaborate with product, engineering, support, sales, and finance teams to address customer needs and communicate customer feedback internally.

Manage an enterprise software customer portfolio, driving adoption, retention, renewals, expansions, and cross-selling. Conduct QBRs and EBRs, monitor customer health, analyze customer data, identify risks, reduce churn, and communicate customer feedback to product teams. Build strategic client relationships, resolve escalations, and develop success strategies for government and education customers.

Retain Realtor.com advertising customers by handling inbound and outbound calls, rebuilding product value, resolving account issues, negotiating discounts or credits, and meeting retention goals. The role serves real estate agents and brokers, coordinates with sales and support teams, manages escalations, and delivers timely, respectful customer communication. It is an entry-level customer success opportunity involving approximately 50 calls per day.

Leads the Vehicle Integration Team during Orion vehicle assembly at KSC. Coordinates multidisciplinary engineering activities, schedules assembly, identifies and resolves parts and engineering issues, documents discrepancies, maintains lessons learned, and supports system integration and testing. Develops test plans, analyzes results, verifies fixes, and ensures compliance with technical, production, and schedule requirements.

Manage post-launch relationships with large retainer clients, serving as their primary contact for support, maintenance, enhancements, and bug fixes. Coordinate cross-functional teams, communicate timelines and costs, manage budgets and scope, QA deliverables, educate clients on technical processes, resolve issues, and identify opportunities to improve client experience and support profitability.

Serve as primary advisor to largest customers, lead strategic implementation and adoption of Harvey's AI platform, monitor account health, enable end users, drive executive engagement, relay product feedback, and travel up to 25%.

Manage relationships with major enterprise customers, lead Harvey AI implementation and adoption, monitor account health, deliver training, engage executives, advocate for customer needs, and provide product feedback. The role requires strategic planning, change management, stakeholder influence, and up to 25% travel. Candidates should have management consulting, technology advisory, enterprise SaaS customer success, account management, or legal industry experience.

Supports Senior Client Success Managers with campaign setup, execution, monitoring, pacing, reporting, and performance tracking. Maintains accurate campaign records, updates Adbook, sends agency screenshots, responds to client needs, joins client meetings, and coordinates agendas. The role requires strong attention to detail, Excel proficiency, organization across multiple campaigns, timely communication, and foundational experience in client services, sales planning, programmatic trading, or ad operations.

Manage enterprise school-group relationships, executive stakeholders, account plans, retention risks, renewals, upsell opportunities, product adoption, and implementation rollouts. Coordinate Sales, Support, Product, and Implementation teams across multiple regions and campuses. Maintain account health data in Salesforce and Planhat, lead business reviews, support change management, and ensure a consistent client experience. The role requires fluent English and Spanish, school leadership experience, EST availability, and up to 20% travel.

Own a Tier 4 segment of approximately 100 customers through a scalable, proactive customer success model. Build onboarding, adoption, renewal, health-based, webinar, and office-hour programs using customer signals, automation, and AI. Identify expansion and churn risks, route accounts appropriately, communicate technical product capabilities clearly, and relay customer patterns to product and engineering. The role combines customer success, lifecycle marketing, operations, content creation, analytics, and commercial activities.

Manage new and existing enterprise customer accounts in partnership with an Enterprise Strategic Account Executive. Lead presales readiness, onboarding, change management, adoption, value realization, renewals, risk mitigation, executive reviews, and expansion identification. Build success plans and playbooks, coordinate escalations, maintain account data and forecasts in Salesforce and Gainsight, and use AI and automation to scale customer engagement. Serve customers with 10,000+ employees while driving retention, growth, ROI, and measurable business outcomes.

Lead enterprise customer success programs for Fortune 100 clients, driving product adoption, value realization, ROI, customer enablement, retention, and expansion. Build executive relationships, analyze customer health and usage data, identify adoption risks and upsell opportunities, coordinate cross-functional teams, advocate for customer needs, and oversee transformational initiatives across complex customer experience organizations.

Manage customer relationships for a B2B learning platform, leading onboarding, implementation, adoption, success planning, business reviews, renewals, retention, and expansion. Serve as a trusted advisor to L&D, HR, enablement, and training stakeholders; monitor usage and risks; identify growth opportunities; and collaborate with Sales, Product, and Support to deliver measurable business and learning outcomes.

Leads Field Operations and Service Delivery teams, overseeing customer pickups, deployment projects, logistics coordination, asset recovery, and customer reporting. Supervises Project Managers, Logistics Coordinators, and Recovery Specialists while managing resources, schedules, vendors, ERP and Salesforce data, inventory discrepancies, and operational performance. Develops scalable processes, improves routing and cost efficiency, coordinates cross-functional teams, and ensures projects are completed accurately, efficiently, and on time.

Manage B2B client relationships from implementation and go-live through ongoing optimization. Configure the platform, troubleshoot issues, monitor customer metrics, test experiences, document bugs and feature requests, and collaborate with Sales, Product, and Engineering. Build strong customer relationships while developing the technical, strategic, and commercial skills needed to manage increasingly complex enterprise accounts.

Manage B2B client relationships from implementation through ongoing optimization. Launch customers, configure the platform, troubleshoot issues, monitor performance metrics, document bugs and feedback, and collaborate with Product and Engineering. Serve as a trusted product expert while helping clients achieve measurable value. The role requires strong organization, problem-solving, technical curiosity, data fluency, and the ability to manage multiple priorities in an in-office environment.

Own client relationships for disability management and healthcare services accounts. Manage communications, onboarding, escalations, portal training, operational reporting, regulatory coordination, and cross-functional issue resolution. Monitor client sentiment, service trends, SLA compliance, and risks while coordinating internal teams and corrective actions. Maintain client configurations, communicate process and regulatory changes, and conduct lifecycle reviews to support retention and expansion.

Own the post-sale customer journey for B2B SaaS finance customers, from implementation and go-live through adoption, value realization, risk management, renewals, and expansion. Monitor account health, quantify customer outcomes, lead success plans and impact reviews, identify growth opportunities, and communicate customer insights internally. Partner cross-functionally with Sales, Account Management, Implementation, Services, Product, and Support. Requires finance software experience, CRM proficiency, and up to 15% travel.

Manages relationships with mid-market employer clients, driving program adoption, enrollment, retention, satisfaction, product expansion, renewals, and advocacy. Uses data-driven insights to demonstrate program value, manages escalations and project deliverables, serves as a product expert, and coordinates with Sales, Growth, Marketing, Operations, Product, Data, and Clinical teams. Requires strong client communication, strategic influence, project management, and stakeholder management skills.

Manage customer relationships, understand customer goals and challenges, resolve issues with cross-functional teams, and monitor customer health metrics. The role focuses on improving customer retention, loyalty, satisfaction, and service delivery through proactive support and continuous improvement. It requires at least six years of customer success or related experience, CRM proficiency, analytical skills, and the ability to influence stakeholders. The position reports to the General Manager and follows a hybrid schedule in Manchester, New Hampshire.

Manage customer relationships, understand customer goals and challenges, monitor customer health metrics, and proactively address satisfaction risks. Collaborate with cross-functional teams to resolve issues, improve service delivery, and support customer retention, loyalty, and desired outcomes. The role requires six years of customer success or related experience, CRM proficiency, analytical skills, and strong stakeholder collaboration.