Maybern is transforming the way private fund managers effectively manage their funds through cutting edge technology. Maybern is founded by top engineering experts with deep knowledge of the fund management space.
Private funds manage $15T in capital and are growing at 20% YoY, but with increasing regulatory scrutiny and investor demands for transparency, the need for world class software to help private fund CFOs is crucial.
This is where Maybern comes in.
We are equipping fund managers with intuitive, flexible fund management software, enabling private investment managers to focus on what they do best: driving returns for their investors. We are backed by leading venture capital firms and a large number of strategic investors.
Maybern is an NYC based company with a strong in-office culture to drive collaboration, and we are looking to make strong additions to our team.
What We're Looking ForAs a Client Success Manager on Maybern’s Client Success team, you’ll play a pivotal role in owning and elevating the post-sale client experience. From implementation through renewal, retention, and advocacy, you’ll guide clients through onboarding, support long-term strategic growth, and ensure clients realize the full value of Maybern. This role blends financial acumen, client engagement, product fluency, and a deep understanding of operational change management.
We’re looking for someone with a background in finance who thrives on building relationships, coaching clients through complex reporting and performance use cases, and partnering cross-functionally to drive impact across our business and theirs.
What You'll DoOwn client outcomes from post-implementation through renewal, retention, and advocacy; prioritize and manage a strategic book of business.
Lead strategic engagements, including regular client reviews, executive check-ins, and semi-annual in-person QBRs.
Drive product adoption and coach clients on reporting and performance workflows, guiding them through Maybern’s tools and sharing use case insights from peer firms.
Ensure business value realization by guiding clients through change management and aligning on measurable success metrics.
Understand and anticipate client needs, including unique fund structures or operational events, and how they map to Maybern’s platform.
Synthesize product feedback and manage product requests with clear communication and expectation setting.
Partner with Sales, Legal and other internal stakeholders for expansion and upsell strategies and execution.
Enable client advocacy, coordinating reference calls, case study participation, and user research engagements.
Maintain internal visibility, driving client health scoring, reporting, and leadership reviews that inform proactive client strategies.
Client-Centered and Communicative: You are an excellent communicator who keeps stakeholders aligned and advocates for customers through clear, proactive engagement.
Domain and Product Expert: You bring deep knowledge of your industry and product space, applying insights to shape strategic decisions and deliver high-impact solutions.
Analytical and Solutions Oriented: You solve complex problems using structured thinking, draw meaningful conclusions from data, and make sound decisions in ambiguity.
Collaborative and Influential: You build strong, cross-functional relationships and use your influence to align teams around shared goals and advocate effectively for client needs.
A solid foundation in private funds; fund finance background a plus but not required.
3–6 years of experience in client success, product operations, or strategic account management, ideally within a B2B SaaS or fintech environment.
Proven track record managing executive-level relationships and complex customer lifecycles.
Strong strategic thinking paired with a bias for action – you can zoom out to the big picture but also dive into tactical detail when needed.
Exceptional communication and interpersonal skills, with the ability to coach clients and influence internal stakeholders.
Comfortable navigating product conversations; able to understand functionality, suggest use cases, and provide minimally detailed walkthroughs.
Experience working cross-functionally with Sales, Legal, and Product teams to deliver coordinated client outcomes.
We offer a competitive salary + equity package, comprehensive benefits, and a flexible family-friendly work environment. Some of our perks include:
Comprehensive healthcare benefits
Maybern covers 100% of medical, dental, and vision premiums
HSA & FSA plans
Family-Friendly policies
Paid parental leave
Flexible schedule
Flexible PTO / sick leave
WFH as needed to fit your needs
401k
What the Team is Saying
What We Do
Technology has revolutionized the operations of public markets. The improvement in capabilities has raised investor expectations and regulatory demands, but the private markets can’t keep up. Global private markets manage $15 trillion dollars. Despite its importance in the global economy, investment managers still run their operations on a patchwork of legacy software providers and manual spreadsheets, creating massive inefficiencies and operational risk.
Maybern is changing that. By equipping fund managers with intuitive, flexible fund management software, Maybern is modernizing fund operations, making it more efficient, more accurate, and more seamless. In doing so, Maybern is enabling investment managers to spend more time doing what they do best: creating value for their investors.
Why Work With Us
At Maybern, you’ll join a collaborative, mission-driven team building the operating system for modern fund finance. We value growth, curiosity, and ownership, giving every employee the chance to make a big impact. With a culture that’s supportive and ambitious, you’ll do meaningful work while building your career alongside smart, kind teammates.
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Maybern Offices
OnSite Workspace
We have a strong in-office culture, but employees may work from home when needed to fit their needs.
