Top Customer Success Manager Jobs

Manage customer relationships, advocate for their needs, advise on MongoDB best practices, resolve issues, and develop strategic account plans.

Lead and mentor a team of 7-12 customer success professionals to ensure operational excellence, drive customer satisfaction, resolve high-urgency escalations, implement KPIs, champion process improvements, collaborate cross-functionally, and foster client relationships while using data to improve team performance.

Serve as a technical Customer Success Manager for mid-market B2B clients, driving AI-led adoption, strategic architecture, integration troubleshooting, change management, data-driven expansion, technical enablement workshops, and representing customer needs to Product and Engineering to influence roadmap and upsell opportunities.

Own a portfolio of enterprise insurance customers to drive adoption, renewals and expansion. Build executive relationships, run QBRs and workshops, track customer health and risks, surface product feedback, and collaborate cross-functionally to improve outcomes and scale CS processes.

Own a portfolio of complex US enterprise insurance customers to drive adoption, renewals, and expansion. Build executive relationships, run QBRs and value assessments, forecast customer health and revenue, capture structured feedback to influence product, and partner cross-functionally to resolve issues and deliver measurable business outcomes.

Manage customer onboarding, drive product adoption, monitor health metrics, support retention and renewals, identify expansion opportunities, gather customer feedback for product teams, and maintain accurate records and success plans in Salesforce to ensure measurable business outcomes.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

The Senior Principal Customer Success Manager builds relationships with customers, guides their digital journey, executes adoption strategies, and collaborates with sales to mitigate risks while representing customer needs internally.

As a Client Success Manager, you will drive customer success for enterprise partners by engaging with stakeholders, providing data-driven insights, and enhancing their experience with Zocdoc's services.

The Customer Success Manager will engage customers to maximize platform usage, drive renewals, build relationships, and analyze customer data for strategic recommendations.

Manage onboarding, implementation, and activation for enterprise clients. Project-manage feature rollouts, serve as escalation point, monitor usage and SLAs, ensure correct invoicing, and proactively identify and resolve issues while collaborating across Sales, Support, Billing, and Technical teams.

Own growth for a portfolio of 1,000+ SME customers using data-driven insights and automation to drive product adoption, engagement, and revenue. Develop lifecycle journeys, monitor intent signals and usage trends, run one-to-many campaigns, identify friction in the customer journey, and work cross-functionally to improve operations and expand customers.

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.

The Customer Success Manager is responsible for retaining and expanding customer accounts, ensuring value realization from TrakSYS, and building long-term partnerships across North America.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.

As a Customer Success Manager, you will develop relationships with enterprise customers, driving their success and adoption of Jellyfish's platform through onboarding, training, and regular check-ins with account health.

The Enterprise Customer Success Manager will drive customer adoption and retention, serve as a product expert, and innovate Customer Success initiatives at Notion, focusing on Enterprise accounts.

Manage proactive, one-to-many engagement for non-managed customers to drive retention, satisfaction, and expansion. Lead renewal and discount negotiations, run business reviews, identify upsell opportunities, translate complex HR/insurance topics, and partner cross-functionally to surface risks and improve retention.

Technical Customer Success Manager who consults with enterprise B2B clients to drive AI-led platform adoption and digital transformation. Responsibilities include architecting technical solutions, leading technical enablement and workshops, advising on integrations and APIs, using product usage data to drive expansion, and representing customer needs to Product and Engineering.

Serve as a technical Customer Success Manager for mid-market B2B clients, driving AI-led adoption and business transformation on the monday.com platform. Consult on AI use cases, design technical architectures, run deep technical enablement and workshops, leverage product usage data to drive expansion, and represent customer needs to Product and Engineering.

Join the Customer Success team to lead onboarding and account management for top customers, ensuring they gain value quickly from the product. Engage deeply with customers, advocate for their needs, and collaborate across sales, product, and engineering teams.

The Client Success Manager serves as a key contact for clients, enhancing satisfaction by monitoring performance metrics, leading project management tasks, and supporting client engagement with Waystar's technology. Responsibilities include relationship building, delivering training, and conducting data analysis to improve processes.

The Customer Success Manager will manage customer accounts, ensuring effective adoption of Tulip's tools, guide clients on improvements, and coordinate with internal teams for operational success.

Manage a book of Mid-Market customers to drive product adoption, renewals, and expansion. Build executive relationships, monitor usage, identify churn risk, provide product feedback, run business reviews and on-site engagements, and represent customer needs across sales, product, and engineering.

Own strategic customer relationships for mid-market accounts: drive adoption, retention, expansion, run QBRs, manage customer health, configure data automation, track communications in Gainsight and Salesforce, and provide cross-functional product feedback.