Top Customer Success Manager Jobs

The Client Success Manager will manage relationships with regional leaders, enhancing the implementation of Sage's products, driving adoption, and ensuring successful outcomes for older adult care systems.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Manage a book of institutional asset management clients to drive adoption, retention, and expansion. Lead onboarding, trainings, and regular client meetings, configure integrations and reports, monitor account health, forecast renewals, run usage campaigns, and advocate customer needs cross-functionally. Occasional travel (~10%).

Manage a $3M ARR Mid-Market customer portfolio across North America as a trusted advisor. Drive retention and NRR, execute success plans, monitor health, mitigate churn risks, drive product adoption, support expansions with Sales, and collaborate cross-functionally to improve customer experience.

The Customer Success Manager at Klaviyo focuses on ensuring customer satisfaction by empowering creators and facilitating their use of first-party data for personalized experiences in ecommerce. Responsibilities include onboarding new hires, collaborating with clients, and attending industry events with up to 10% travel.

The Agency Customer Success Manager will maintain agency partnerships, drive product adoption, enhance agency success, and provide strategic guidance in digital advertising.

Manage strategic engagement with large enterprise customers to drive product adoption, value realization, renewals, and expansion. Build executive relationships, create Success Plans, lead business reviews, coordinate cross-functional resources, track adoption and health in Gainsight, and meet an annual ARR quota while leveraging AI-enabled tools.

Lead strategic, outcomes-focused engagement for complex federal accounts. Build measurable success plans, advise on skills-based workforce transformation and AI-enabled adoption, interpret data to drive expansion and adoption, orchestrate cross-functional teams, partner with Sales on growth, and lead change management and customer enablement. Up to 20% travel.

Manage onboarding, account management, and customer support for employer partners. Own client relationships, gather user feedback, build and iterate operational processes, and drive data-informed improvements to scale the business.

Manage enterprise law firm clients to drive adoption, retention, and expansion of Eve's legal AI/SaaS products. Lead onboarding, maximize product utilization, generate case studies, inform product roadmap, and maintain high client satisfaction and retention through proactive engagement and strategic upsells.

Manage institutional data client relationships for Morningstar, acting as subject matter expert for data and research products. Drive retention and growth by creating KPIs/analytics, conducting business reviews, coordinating internal stakeholders, training client teams, identifying upsell opportunities, resolving escalations, and representing customer needs in product decisions. Requires strong client service, analytical, and communication skills.

Early-career Customer Success role supporting retention and NPS by building trusted customer relationships, leading QBRs and success planning, monitoring health and product adoption, and partnering cross-functionally to resolve issues and support growth.

The Enterprise Customer Success Manager will drive customer adoption and retention, serve as a product expert, and innovate Customer Success initiatives at Notion, focusing on Enterprise accounts.

Manage a portfolio of enterprise accounts to drive retention, revenue realization, and customer advocacy. Advise on best practices, conduct business and technical health reviews, align on success plans, coordinate internal resources, and surface customer insights to influence product and cross-functional teams.

Manage a portfolio of mid-market partners for Wise Platform, act as first point of contact, resolve escalations and payment issues, triage technical problems, analyze operational data, deliver QBRs and success plans, and drive cross-functional improvement initiatives.

Manage end-to-end onboarding and implementation for strategic accounts, including data feed and integration configuration. Serve as primary customer contact, drive adoption through reporting and analytics, deliver business reviews, manage revenue and strategic initiatives for a book of business, advocate customer needs to product, and collaborate cross-functionally to optimize processes and scale the Customer Success organization.

The Enterprise Customer Engagement Manager will guide enterprise customers through onboarding, adoption, and engagement with Built In's AI platform, ensuring success post-sale and managing complex stakeholder relationships.

The Customer Success Manager ensures client success by driving product adoption, building partnerships, segmenting business, and mitigating churn to enhance customer experience.

The Associate Customer Success Manager advocates for customers by helping them achieve business outcomes and increase usage of ServiceNow products. They oversee customer portfolios, manage email campaigns, and guide clients through webinars to foster adoption.

Manage customer portfolios, onboard new clients, run outreach campaigns, and enhance product adoption while providing tailored consultations and support.

Manage an enterprise portfolio end-to-end to drive adoption, retention, renewals, and expansion. Use customer health and utilization data to forecast risk, recommend corrective actions, and enable customers to realize value. Build executive relationships, guide implementations and learning strategies, and collaborate with sales to meet gross and net retention goals.

Own post-implementation success for complex Mid-Market customers: drive adoption of Samsara IoT products, diagnose and resolve technical issues, lead strategic engagements and workshops, recommend workflow and feature changes, and coordinate cross-functional teams to deliver measurable business value and renewals.

Manage a portfolio of Talent Finder Core and Pro clients, build consultative relationships, drive product adoption, monitor at-risk accounts, deliver executive business reviews, partner with Sales for upsells/renewals, and provide high-touch recruitment services for Pro clients including candidate searches, job postings, outreach, and campaign execution.

Manage and grow a book of Mid-Market SaaS customers by driving product adoption, renewing and expanding contracts, building executive relationships, forecasting risk, providing product feedback, and representing customer needs across sales, product, and engineering.

The Customer Success Manager will manage key accounts, drive retention, lead business reviews, and ensure a top-notch onboarding experience for enterprise clients, aiming for growth and satisfaction.