Top Customer Success Manager Jobs

Manage a regional portfolio of mid-market and enterprise customers from onboarding through renewal. Drive product adoption, customer value, retention, and expansion by developing success plans, monitoring customer health, conducting reviews, supporting renewals, identifying expansion opportunities, resolving escalations, and sharing feedback with Product. Collaborate cross-functionally with Sales, Support, Engineering, Renewals, and Onboarding while maintaining accurate customer records and improving customer success playbooks.

Manage Government and Defense customer accounts from sales handoff through onboarding, launch, adoption, and ongoing execution. Coordinate program milestones, participant enrollment, administrator training, account health, troubleshooting, renewals, and cross-functional deliverables. Develop scalable onboarding resources, documentation, FAQs, training materials, and communication templates. Support clients across the Middle East with occasional early morning meetings and partner with select corporate healthcare customers.

Manage post-sale customer success for Benchling’s life sciences SaaS platform. Analyze usage data, deployment health, and customer goals to drive adoption, value realization, retention, and AI utilization. Advise customers on Benchling and scientific workflows, lead executive business reviews, develop adoption campaigns, coordinate with Sales, Product, and Professional Services, and deliver customer journey and feedback initiatives. Requires 20–30% travel and hybrid on-site work three days per week.

Manage strategic customer accounts through onboarding, implementation, data feed configuration, stakeholder engagement, reporting, and ongoing success initiatives. Serve as a strategic advisor and escalation point, analyze performance data, advocate for customer needs, improve processes, and coordinate with Sales, Product, Engineering, and Support to drive measurable outcomes.

Leads ServiceNow CSM and TPSM process design for customer service, client onboarding, managed services, account management, and technology service delivery. Facilitates discovery and future-state workshops, translates requirements into functional designs and user stories, defines onboarding workflows, and aligns stakeholders with ServiceNow best practices. Provides functional leadership across customer management, case handling, entitlements, service relationships, integrations, CSDM, and ITSM. Supports prioritization, UAT, business readiness, roadmap decisions, and traceability across a large enterprise transformation.

Own a portfolio of clients and serve as their primary contact throughout campaign execution. Manage client relationships, launches, performance reviews, optimization recommendations, renewals, upsells, and account expansion. Collaborate with Sales, Operations, Analytics, and Product while monitoring campaign data, managing timelines and assets, leading client meetings, and developing strategic growth plans aligned with client goals and attribution models.

Manages a portfolio of existing LATAM customer accounts, serving as the primary contact and customer advocate. Builds relationships, drives product adoption, identifies cross-sell and upsell opportunities, negotiates contracts, and maintains customer satisfaction. Uses Salesforce to document activities, manage leads, and forecast opportunities. Requires strong consultative communication, sales performance, IT knowledge, and Portuguese language skills. The role is hybrid in Tampa or Austin.

Manage the full customer lifecycle for an assigned customer segment, from implementation and rollout through renewal and expansion. Drive product utilization, business alignment, use-case development, and customer success plans. Track account metrics, forecast renewals, identify retention risks, lead executive discussions, uncover expansion opportunities, and collaborate cross-functionally to deliver customer outcomes.

Manage a high-volume portfolio of Datadog customers by training users, driving product adoption, troubleshooting issues, and supporting retention. Identify, qualify, and execute upsell and cross-sell opportunities, negotiate contract terms, and advise customers on effective solution usage. Collaborate with support, product, finance, and legal teams while advocating for customers and contributing to a positive customer experience.

Build and maintain production LLM-based agents and automated digital customer success journeys. Analyze customer behavior, design playbooks and agent architectures, write Python integrations, create evaluation and regression tests, deploy and monitor production systems, and continuously improve performance. The role partners cross-functionally to increase product adoption, reduce churn risk, and improve retention and expansion across a high-volume B2B SaaS customer base.

Manages strategic enterprise customers, builds executive relationships, leads QBRs and onboarding, analyzes adoption and usage data, identifies growth opportunities, and coordinates cross-functional teams to demonstrate Datadog’s business value.

Manage the full enterprise customer lifecycle, including implementation, adoption, success planning, renewals, and expansion. Partner with customers to drive engineering transformation, business alignment, and high-value use cases. Forecast renewals, identify risks, conduct executive discussions, discover growth opportunities, collaborate cross-functionally, and track account metrics to improve customer outcomes.

Own the full customer lifecycle for commercial accounts, including implementation, adoption, success planning, renewals, expansion, forecasting, and executive engagement. Partner strategically with customers to drive business impact, identify growth opportunities, resolve renewal risks, track account metrics, and collaborate cross-functionally to improve customer outcomes.

Manage enterprise customer relationships for a SaaS supply chain platform, driving adoption, usage, retention, satisfaction, and product value. Establish strategic advisor relationships, facilitate executive business reviews, define customer goals and KPIs, identify upsell opportunities, support advocacy, manage escalations, and represent customer needs internally. The role partners closely with Sales and requires cross-functional collaboration and approximately 10% travel.

Manages customer relationships across onboarding, business reviews, retention, and upsell opportunities. Analyzes usage patterns, identifies customer needs, resolves issues proactively, and develops retention strategies. Partners with internal teams to tailor customer-centric solutions, monitors feedback, and improves service delivery. The role requires customer relationship management, communication, data analysis, strategic thinking, and project management experience, preferably in telecommunications or technology.

Manage relationships with SMB customers throughout their journey, driving retention, product adoption, satisfaction, renewals, and expansion opportunities. Monitor customer analytics and health metrics, coordinate with Renewals, Support, Sales, and leadership, resolve issues, communicate customer feedback, and develop scalable programs that improve outcomes. Engage customers through Salesforce, Gainsight, calls, and email while identifying advocates and supporting cross-functional initiatives.

Drive adoption, retention, and expansion for Eve’s legal technology platform across enterprise law firm accounts. Lead onboarding, maximize product utilization, demonstrate client ROI, develop case studies and use cases, gather feedback for product improvements, and maintain strong client relationships. Manage a smaller book of business with $10M–$20M in ARR ownership while delivering strategic upsells, cross-sells, and high customer satisfaction. The role requires legal industry expertise, analytical ability, project management, communication skills, and willingness to travel for client visits and industry events.

Manage approximately 50 healthcare provider accounts through proactive outreach, consultative meetings, and follow-up. Help practices improve platform setup, adopt features, expand partnerships, increase patient bookings, and achieve performance goals. Build relationships with stakeholders, handle objections, provide product recommendations, prioritize accounts, and collaborate with internal teams on account optimization and feature installations.

Manage the full customer lifecycle, including implementation, adoption, success planning, renewals, and expansion. Partner with customers to drive engineering transformation, align business goals, develop high-value use cases, and integrate DX into workflows. Track account metrics, forecast renewals, address risks, lead executive discussions, and collaborate cross-functionally to improve customer outcomes.

Manages post-sale relationships with mid-market and enterprise customers, helping them adopt Atlassian solutions, achieve business outcomes, and expand usage. Develops success plans, conducts executive reviews, identifies churn risks, provides product guidance, and collaborates with account teams and internal departments. Serves as a trusted advisor and voice of the customer while managing a book of business and driving long-term customer value.

Manages enterprise customer relationships after purchase, guiding adoption, value realization, expansion, and retention for Atlassian solutions. Develops success plans, conducts executive business reviews, identifies risks, supports strategic outcomes, and represents customer feedback internally. Requires business-fluent English and Spanish for customers across Latin America and the United States, plus experience with complex SaaS portfolios, Jira, Confluence, JSM, Gainsight or similar CRM, Salesforce, and Tableau.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

Own and grow a strategic operator account by driving adoption, complex program delivery, renewals, incident response, executive engagement, and commercial expansion. Lead cross-functional initiatives, troubleshoot technical issues, manage integrations and pilots, deliver measurable customer value, and identify multi-million-dollar growth opportunities while maintaining high service levels.

Supports customer relationships for T-Mobile’s T-Ads SaaS platform by understanding client needs, addressing issues, tailoring advertising solutions, providing training, analyzing usage and feedback, monitoring retention metrics, and identifying growth opportunities. Collaborates with internal teams, prepares customer insights reports, and develops strategies to improve loyalty and reduce churn. Requires a bachelor’s degree or equivalent experience and 2–4 years in customer success or account management within advertising or technology.

Manage a portfolio of clients as a strategic advisor, driving retention, renewals, expansion, platform adoption, and revenue growth. Develop data-driven email, SMS, lifecycle, and omnichannel marketing strategies; lead QBRs; coordinate cross-functional delivery; educate clients on platform capabilities; and oversee billing, budgeting, forecasting, and issue resolution.