The Role
As a Client Success Manager I, you'll lead client engagement, educate on digital strategies, drive product adoption, and identify growth opportunities.
Summary Generated by Built In
Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 80,000 real estate professionals, including 31 of the nation’s 100 top-performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology.
At Luxury Presence, we empower the world’s leading real estate agents with stunning websites, world-class marketing tools and services, and access to an exclusive network.
We’re looking for a Client Success Manager I to join our team. In this role, you’ll support our lower-tier clients through a one to many engagement model, helping them maximize the value of their Luxury Presence websites and platform. You’ll educate clients on SEO and digital marketing best practices, drive product adoption, and proactively identify opportunities for growth and expansion.
This is an exciting opportunity for someone who thrives in client education, digital strategy, and delivering value at scale through calls, campaigns, and webinars.
What You’ll Do
- Manage a book of clients or run structured 1-to-many programs designed to support clients at scale
- Educate client on benefits of their plan by articulating the results driven through the product
- Provide clear, proactive communication about timelines, expectations, next steps, and platform best practices
- Translate client needs into action by gathering requirements, documenting requests, and escalating when appropriate
- Maintain high levels of client satisfaction by delivering value, meeting deadlines, and providing an exceptional experience
- Contribute to retention and expansion conversations by identifying opportunities and reinforcing the value of Luxury Presence
- Collaborate cross-functionally with design, implementation, support, and marketing teams to ensure client needs are met
- Continuously improve your marketing skill set, platform knowledge, and process expertise
You have
- 1+ years in Customer Success or another client-facing role
- Experience managing a large volume of client requests, whether through managing a book or a queue
- Working knowledge of SEO, social media, content marketing, and/or paid media
- Proven ability to use data and analytics to drive success
- Strong organizational and time management skills in a fast-paced environment
- Enthusiasm, adaptability, and a client-first mindset
You are
- Skilled at navigating complex client situations with professionalism
- Flexible and resourceful in meeting changing client needs
- A problem-solver who removes roadblocks for clients and teammates
- Collaborative, positive, and motivated to help clients succeed
Join us in shaping the future of real estate
The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.
We’re a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.
Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We’re backed by world-class investors, including Bessemer Venture Partners, Toba Capital, and Switch Ventures, and have raised $52.6 million to date.
More than 15,000 real estate businesses rely on our platform, including 31 of the RealTrends top 100 agents featured in The Wall Street Journal. Additionally, many of the industry’s most powerful brokerages — including Compass, Coldwell Banker, and Sotheby’s International Realty — rely on Luxury Presence as a trusted business partner.
Every year since 2020, Luxury Presence has ranked on BuiltIn’s Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we’ve received several Tech100 Awards, and our lead nurturing tool just scored an Inman Innovation Award for Best AI-Powered Platform.
Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Top Skills
Content Marketing
Digital Marketing
Seo
Software Implementation
What the Team is Saying
Shareefa
Account Executive
Evan
Client Success Manager
Bally
Product Marketing Manager
Heera
Team Lead, Onboarding
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The Company
What We Do
Luxury Presence is a SaaS provider for luxury real estate agents and companies. The company launched in 2016 and its client list includes some of the world’s most successful realtors and companies who purchase template-based luxury websites, content marketing tools, SEO, lead generation, and online advertising.
Why Work With Us
We hire good natured people who embody integrity, a curious nature, and a growth mindset. We push our team outside of their comfort zone and promote from within. We're ambitious and laser-focused on the amazing opportunity at hand.
Gallery
Luxury Presence Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
